The Pretty Parcel Co Reviews 18

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Gift Shop

Written by the company

Welcome to The Pretty Parcel where we offer Extraordinary tokens of love. We are an online gift store that provide you with timeless gifts designed to tell a story, created by you for your loved ones.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and an amazing item for…

Amazing service and an amazing item for a bride. The Pretty Parcel team were really helpful and accommodating from the start (I made a slight mistake with the date required on the item and they were more than helpful). The Choora box has come out just as requested. Thank you.

21 February 2026
Rated 5 out of 5 stars

The Best Decision Made!!

I ordered a bridal box and the bridal chura box for my ceremonies next year. The customer service i have received is impeccable. From the initial communication to receiving the pieces has been a great experience. When i opened my package, i was elated. the boxes with the detailing of the customization look just unreal and so elegant. Thank you so much for putting the effort in designing them for me. I would definitely recommend anyone looking to get the boxes for their events or as a gift box to do so as they won't regret it!!!

13 July 2025
Rated 5 out of 5 stars

PERFECT

From the bottom of my heart, I sincerely thank you for my beautiful choora box and my bridal hanger.
From day one, you have given me perfect service answering questions and keeping me at ease.
The products are 100% PERFECT and there is no one else I would have trusted to make such a beautiful choora box for me.
I can not wait to use this to store my choora.
Even my mum loved it and the work into it.
Anita, you are amazing and your service is perfect.
I can not thank you enough for your love and dedication you do to provide such beautiful items.
THANK YOU SOOOOO MUCH.

31 March 2024
Unprompted review
Rated 5 out of 5 stars

Will continue to order from them

Order from here a few times now. Start to end service, easy to use, fast delivery.

12 July 2024
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our service, from start to finish. Your satisfaction is our top priority, and it's great to know that our efforts in providing an easy-to-use platform and fast delivery have met your expectations.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing service and I always go back!

I first messaged Anita when she launched TPP back in 2017 for my bridesmaids gifts and Chura box. I was so blown away by her service and attention to detail that I went on to purchase so much more, personalised hangers, mother of bride box, maid of honour box, Kurmai box, baby keepsakes and the list goes on!

Nothing is ever too much for Anita and this is one of the reasons I always go back for more!

Thank you Anita!

28 June 2023
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Sukhie! Thank you so much for your loyal support and for being with us on this incredible journey since the launch of The Pretty Parcel back in 2017! Your kind words about Anita's service and attention to detail truly warm our hearts.

It's customers like you who inspire us to keep expanding our product range and delivering personalised items that hold special meaning. We're honoured that you continue to choose TPP for various occasions and milestones.

Anita and the TPP team are here whenever you're ready for more!

Rated 5 out of 5 stars

Incredible!

The product itself is incredible. But beyond that, the service I received was beyond expectation. I had proofs sent and constant updates and I couldn’t be happier with the final result.

13 May 2023
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Thank you so much for your glowing review Laura! We're delighted to hear that you found our product incredible and that our service exceeded your expectations.

Your satisfaction means the world to us, and we're here to continue delivering outstanding products and service whenever you need us.

Rated 5 out of 5 stars

Absolutely stunning!

Loved my branded hangers. Exactly the touch I needed for my bridal clients. A hanger to represent luxe and my brand. Such a fab job!

11 April 2023
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Tracy! We're thrilled to hear that you loved the personalised hangers from The Pretty Parcel and that they added the perfect touch of luxury to your bridal clients' experience. It's wonderful to know that our products could represent your brand in such a fabulous way.

If you ever need more items or have any other requests in the future, please don't hesitate to reach out. We're here to help you make every client's experience extra special.

Rated 5 out of 5 stars

Deffo commend!

Deffo commend!
I’ve ordered a chura box and Kalgi box. After following The Pretty Parcel for years, I finally was able to order and it was like a dream come true!
Thank you so much, I love it!
Great product and great service! 10/10

23 March 2023
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Taran, We're absolutely thrilled to receive your lovely review and to have fulfilled your dream of ordering from The Pretty Parcel! Thank you so much for your kind words and for choosing our Chura and Kalgi boxes.

Whenever you're ready for more beautiful products or assistance, please don't hesitate to reach out. We're here to make more dreams come true!

Rated 5 out of 5 stars

Love The Pretty Parcel

I have brought from The Pretty Parcel numerous times. I cannot fault the customer service and the quality of the products. I have been able to gift life long memories thanks to The Pretty Parcel!

13 March 2023
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Sarena, Thank you so much for your ongoing support and for being a valued customer of The Pretty Parcel! We're thrilled to hear that you've had consistently positive experiences with our customer service and product quality.

It's heartwarming to know that our products have helped you create lifelong memories through your thoughtful gifts!

Rated 5 out of 5 stars

A massive thank you for all of your…

A massive thank you for all of your help with my order and making sure it was delivered efficiently.
I was really pleased with the Chura box it looks amazing. It’s nice to purchase one of your products even if it’s a gift to someone and you know it will actually be used. Would definitely be purchasing again. Highly recommend.

14 January 2023
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Jagdeep! You're very welcome, and thank you for your kind words!
We're delighted to have been able to assist with your order and ensure it was delivered efficiently. We're equally thrilled to hear that you were pleased with the Chura box, and your appreciation for our products being both beautiful and functional means a lot to us.

Your recommendation and the fact that you'll be purchasing from us again is the highest compliment we could receive. We look forward to serving you in the future and helping create more meaningful moments.

Rated 5 out of 5 stars

Absolutely loved the keepsake box I got…

Absolutely loved the keepsake box I got for hubby for a special birthday. The box was personalised for that extra touch of uniqueness and makes a regular appearance on hubbys bedside table where he keeps his special items.
Thank you for the amazing quality and gorgeous memory The Pretty Parcel ♥️

10 August 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Simran! Thank you so much for sharing your wonderful experience with The Pretty Parcel! We're thrilled to hear that the keepsake box you got for your husband's special birthday has found a special place on his bedside table! Personalisation can indeed add that unique touch, and we're delighted it has become a cherished memory.

Rated 5 out of 5 stars

Amazing keepsake items

Amazing keepsake items and end to end customer service. I have purchased a bridal box, hangers, sweatshirt and many more over the last few years from TPP. There is such a good range to choose from and it is so easy to order.
Having the personalised items was a nice finishing touch to my wedding accessories and bridesmaids gifts. The quality is great and the designs are classy and timeless.
Can't wait until the next time I can order from TPP again!

23 January 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Hmis, Thank you so much for your continued support and for choosing The Pretty Parcel for your special occasions and gifting needs over the years! We're absolutely thrilled to hear that you've been delighted with our keepsake items and end-to-end customer service.

It warms our hearts to know that our products, from the bridal box to hangers, sweatshirts, and more, have added a special touch to your wedding accessories and bridesmaids' gifts. Your kind words about the quality and timeless designs mean a lot to us.

We can't wait for the opportunity to assist you with your next order!

Rated 5 out of 5 stars

Amazing customer service and high…

Amazing customer service and high quality products! I purchased the chura box as a keepsake for my own chura and I absolutely love it! It’s so pretty and what makes it even more special is the personalisation. I would definitely recommend the pretty parcel when gifting! They stock a wide range of products and make for such great keepsakes!

18 November 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Preeti

Thank you for your lovely review and for choosing The Pretty Parcel for your chura box and personalisation needs! We're thrilled to hear that you love your chura box and that it has become a cherished keepsake for your special moments.

Your recommendation means the world to us, and we're delighted to know that you appreciate our wide range of products, high quality, and the personal touch we bring to each item.

Rated 5 out of 5 stars

Ive purchased personalised hangers on…

Ive purchased personalised hangers on several occasions and a bridal chura box. Quality was amazing. Service was efficient and professional! Will be shopping with you again! Thank you x

21 June 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co


Thank you so much Aarti for your continued support and for choosing The Pretty Parcel for your personalised hangers and bridal chura box purchases! We're thrilled to hear that you've consistently found the quality of our products to be top-notch.

Rated 5 out of 5 stars

100% recommended for special keepsakes

I ordered a bridal box, karmai box, the kitchen prints, baubles and so much more from The Pretty Parcel and everything was all so amazing. My sister and brother in law both loved their bridal and karmai boxes and personalised hangers. Anita was soo amazing in helping me decide what designs I wanted on the boxes and even helped piece together other gifts from TPP and they are all amazing keepsakes. I will continue to buy from TPP and 100% recommended them for not only wedding essentials but for other things too.

7 August 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Lovejeet, Thank you from the bottom of our hearts for your glowing review and for choosing The Pretty Parcel for your special occasion and gift needs! We are absolutely delighted to hear that the bridal and karmai boxes, as well as the personalised hangers, were such a hit with your sister and brother-in-law. It warms our hearts to know that our products played a role in creating lasting memories!

Rated 5 out of 5 stars

Impeccable Service and will always go back…

Where to begin?! When I needed help setting up my business I came across the TPP page and the rest was history. Having ordered multiple times and been gifted some amazing products from the amazing range, I know I can always trust Anita to provide me the best and the most impeccable service from start to finish! Keep up the amazing work!

20 August 2022
Unprompted review
The Pretty Parcel Co logo

Reply from The Pretty Parcel Co

Hi Parabhjeet!
Thank you so much for taking the time to share your wonderful experience with TPP! We're thrilled to hear that we've played a part in setting up your business and providing you with exceptional service.
Thanks again for your trust and for being a valued part of the TPP community!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look