Thepocketdoorcompany Reviews 

239
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Seemed to have found a good company for the pocket door for my renovation. Turns out the word KIT is a bit different for this website. I have bought the KIT but still need a few other items to actuall... See more

Rated 5 out of 5 stars

Excellent product - haven't completed the wall build yet but I've built up the assembly ready to install and it's a well thought out robust design. Once it's secured to the stud wall you can tell it... See more

Rated 5 out of 5 stars

Excellent communication throughout the process. One item was delayed but I was contacted to check I was ok with this. Another parcel arrived damaged but when I raised concerns about this they replied... See more

Rated 5 out of 5 stars

I used Eclisse Pocket doors System for my kitchen and utility room and I am very please with the results. The doors and quiet, look great and have transformed the way we use the space. Istallation was... See more

Company details

  1. Door Shop
  2. Door Supplier

Written by the company

We are an old family run business that has adapted and changed over the years starting life as a distributor and manufacturer and always interested in innovation. We started distributing Eclisse pocket door system's soon after they were introduced into the UK market and we are possibly the oldest Eclisse UK distributor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

239 reviews

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4.3

All reviews

(239)

13 reviews in the last 12 months

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Rated 3 out of 5 stars

If you go for a self closing system make sure you add soft closer as well

If you go for a self closing system,make sure you add soft closer to your order. Otherwise you end up like me looking at the door slamming against the door frame.How naive I was thinking surely the most expensive option will come with soft closer in it.When I called James I heard from him that people are normally aware of it and only because I’m not a trader/installer I made this mistake and assumed something. If this was the case website should only be allowed for a traders? Had to order separate soft closer and on the top of that pay extra to installers for removing door architrave and part of a skirting to be able to fit it. Website should be more customer friendly when ordering,more clear explanation for dumb people like me🤷

26 March 2025
Rated 5 out of 5 stars

Excellent service and straightforward

I needed a pocket door as my living room and dining room is open plan and we wanted something to close the room off without making it feel cramped, after searching endlessly on other websites i came across The Pocket Door Company.

Their website is easy to use and can find what you need in seconds, with the size guide available to help you decide which frame is needed to suit you.

Delivery is quick as it tends to come next day as promise.

If needed i would use again

29 January 2025
Rated 5 out of 5 stars

Excellent service & quality products

I have been extremely grateful for James and the Pocket Door Company's advice, guidance, quick responsiveness, and high quality products.

He has patiently helped me with my first home renovation project, and I'm very pleased with the kits we have installed.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service, Pocket Door Company

Been waiting all afternoon for delivery that was cancelled previous day due to driver sickness. Delivery company tracker gives no information except it's scheduled to be delivered and unable to contact anyone for information on the delivery, the number given goes to voice mail Contacted the Pocket Door company number and the person who
answered very unhelpful did not want to know.

25 May 2024
Unprompted review
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Reply from Thepocketdoorcompany

Dear Alan,

I'm really sorry to hear about the difficulties you experienced with your delivery, and I completely understand how frustrating this must have been for you. Please accept our sincere apologies for the inconvenience caused by the delayed delivery and the lack of clear communication.

Although we rely on a third-party delivery service to handle shipments, we recognise that your overall experience is our responsibility. It's clear that the service you received fell short of our usual standards, and for that, we deeply apologise.

We’ve already contacted the delivery company to investigate what went wrong, and we're working hard to prevent something like this from happening again. If you still need any assistance with your delivery or have any further concerns, please don’t hesitate to get in touch with us directly. We’re here to help and ensure that everything is resolved to your satisfaction.

Once again, I’m very sorry for the inconvenience this has caused you, and we hope to have the chance to serve you better in the future.

Thank you for bringing this to our attention, and for giving us the opportunity to improve.

Rated 5 out of 5 stars

Beautiful doors.

Beautiful doors, obscured glass with oak veneer surround. Appear well made and were very well packaged for transportation. No damage in transit.

25 April 2024
Rated 5 out of 5 stars

Excellent customer service.

We received a phone call after placing our order to check we had ordered the correct thing, which we hadn’t! Excellent customer service, saved us a lot of time, heartache and extra cost. Brilliant company, can’t rate them highly enough!

30 March 2024

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