The Plastic People Reviews 

9,817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 473 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently mention that the website is exceptionally simple to navigate, making the online ordering process completely straightforward from start to finish. Consumers also deeply appreciate the remarkably precise cutting, fast delivery schedules, and extremely secure packaging that thoroughly protects their fragile plastic goods. However, some customers also noted occasional problems with external couriers, such as transit damage, missing parcels, or a complete lack of delivery time notifications. A few people additionally experienced frustrating issues with incorrect product cutting or unexpected mistakes involving bespoke dimensions and predrilled hole placements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high-grade acrylic and sturdy... See more

Delivery service

People report positive experiences with delivery_service, frequently highlighting prompt arrival times and... See more

Quality

Reviewers mention positive feedback about quality, praising the outstanding materials, precise cutting to... See more

Order

Users describe positive interactions with order, highlighting the straightforward and easy online ordering... See more

Service

Consumers find service to be positive, highlighting efficient communication and prompt query resolution.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to have an experienced company in the North of England dealing in secondary glazing. I especially liked the possibility of Extreme tape and Standard tape. To be able to mix and match those... See more

Company replied

Rated 5 out of 5 stars

I am a new customer to the plastic people as I have just moved supplier from some of their competitors so have plenty of experience of what good looks like. I am blown away by the level of attention t... See more

Company replied

Rated 5 out of 5 stars

We got a Perspex sheet for our dining table, and honestly, we couldn't be happier with it! It’s been a fantastic addition — it protects the table from accidental spills and stains while also helping... See more

Company replied

Rated 5 out of 5 stars

When looking to replace glass with plastic for an "inherited" greenhouse in our garden, I was firstly impressed with the simplicity of the Plastic People website. I then needed a special shape cut... See more

Company replied


Company details

  1. Plastic Products Supplier
  2. Acrylic Store
  3. Plastic Fabrication Company
  4. Plastic Wholesaler
  5. Plywood Supplier
  6. Polythene and Plastic Sheeting Supplier

About The Plastic People

Written by the company

The Plastic People is a leading UK plastic supplier with plastic suited for home, garden & DIY projects as well as for commercial use, manufacturing and engineering.

Our plastic and wood products are available cut-to-size; shape and delivered straight to your door.

We have 55 years of experience and can provide any advice on all plastics.

Some of our popular products include:-

Some of our popular plastics include:-

5 Star Service & Easy Ordering

Written by the company

Welcome To The Plastic People
We are plastic specialists with over 55 years expertise in supplying all types of plastic sheets and shapes as well as plastic fabrication and bespoke requirements. Talk with us via phone on 0113 249 2222 or email service@theplasticpeople.co.uk. Our team of plastic specialists are happy to help and advise.

Contact info

Promotion box for The Plastic People

Acrylic Furniture Protectors

Protect your tables and surfaces from scratches and spills.

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,817)

465 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service response

Good customer service response. Unfortunately my cover came damaged but a refund was arranged promptly

25 March 2026
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Reply from The Plastic People

Alina,

We appreciate your feedback. We are sorry the cover arrived damaged, but we're glad the refund was arranged quickly. Thanks for your time.

The Plastic People

Rated 5 out of 5 stars

Great service and delivery as normal.

Great service and delivery as normal.

30 March 2026
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Reply from The Plastic People

Colin,

We're happy to hear that you had a great experience with our service and delivery! Thank you for your positive feedback; we appreciate it.

The Plastic People

Rated 5 out of 5 stars

Was impressed with quick service

Was impressed with quick service, and how well it was packaged. The measurements were spot on, would not hesitate to use this company again.

23 March 2026
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Reply from The Plastic People

Melvyn,

We're happy to hear that you were impressed with our quick service and packaging. It's great to know the measurements were spot on. Thank you for your feedback!

The Plastic People

Rated 5 out of 5 stars

Very welcoming and professional dispatch ...

A very attentive and welcoming experience from placing the order until the timely delivery.
Thank you so much, I will certainly be ordering again and meantime will recommend The Plastic People to anyone requiring a quality product.

28 March 2026
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Reply from The Plastic People

Marcia,

We're happy to hear that you found our service attentive from start to finish. Thank you so much for your kind words and recommendation; we appreciate your support!

The Plastic People

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery

21 March 2026
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Reply from The Plastic People

Loren,

We're happy you found our price good and delivery quick. Thank you for your positive feedback; it means a lot to us.

The Plastic People

Rated 4 out of 5 stars

Oder on 27th March nothing arrived!

Updated***
After posting my initial review Phil called me on a wedensday and apologised for the lack of proactive communication but there had been a delay on getting in the thickness of plastic i'd ordered. He said he would confirm delivery time lines and email those. True to his word email arrived that day. Order sent out quickly and arrived today Thursday well packaged and as per the spec that I had sent so i'm very happy now. Which is why i've changed review from a 1 to a 4 star for the speedy resolution. Thank you Phil 😊
------
Made an order on 27th March which was due to be delivered on 7th April.

It didn't arrive so my wife used the bot to contact them, Gary sent us an email off the back of that so I shared the order details but he never responded to the emails. I Tried calling him and left a voicemail but he never attempted calling us back!

Sent an email and Felix responded saying they couldn't complete the order but didnt give any info as to why so I called the normal number and Dave advised it was because the machine couldn't cut the thickness ordered so asked if we could have it for half the thickness. This seemed to be fine so emailed Felix to agree to this and ask when it would be delivered. No response! So called again and Dave said he would speak to Felix when he was in and call me back (Friday 17th April) still not had any response back. The customer service is diabolical just no proactive communication and I feel fobbed off and that i have to do all the chasing, hoping posting this might actually get someone to pull their finger out because normal communication doesnt appear to work!

30 May 2026
Unprompted review
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Reply from The Plastic People

Alan,

We appreciate you updating your review and are pleased the issue was resolved quickly. We are happy the order arrived as expected and apologize for the initial lack of communication and delays you experienced. We will use your feedback to improve our service.

The Plastic People

Rated 5 out of 5 stars

Quick service and easy to collect from…

Quick service and easy to collect from Leeds

23 March 2026
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Reply from The Plastic People

Jill,

We're happy to hear that you found our service quick and collection from Leeds easy. Thank you for your positive feedback.

The Plastic People

Rated 5 out of 5 stars

Excellent company, helpful people. Good products.

Having little experience of ordering replacement glazing for my oldish cold frame I was rather worried that I would get it all wrong and end up with the wrong size and holes drilled in the wrong places! I need not have worried as the team at Plastic People helped with advice whenever I asked a question. I am now in my 80s and appreciated this very much.

20 April 2026
Unprompted review
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Reply from The Plastic People

Gail,

We're happy to hear that our team was able to assist you with your glazing replacement. We appreciate your feedback and are glad we could provide helpful advice. Thank you for sharing your positive experience!

The Plastic People

Rated 5 out of 5 stars

very satisfied customer

ordering process was very simple
easy to find what you needed
had to contact them about delivery because delivery firm gave me a different date than the supplier

they got this soeted right away and i got a follow up contact to check everything was ok
well pleased and fully recommend them

16 April 2026
Unprompted review
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Reply from The Plastic People

Hello,

We're glad you found the ordering process simple and easy to navigate. We appreciate you bringing the delivery date issue to our attention. We're happy we could resolve it quickly and follow up with you. Thanks for your recommendation!

The Plastic People

Rated 5 out of 5 stars

Quick professional service.Well made…

Quick professional service.Well made products

22 March 2026
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Reply from The Plastic People

Wayne,

We're glad you enjoyed our quick, professional service and well-made products. Thank you for your positive feedback!

The Plastic People

Rated 5 out of 5 stars

Competitive price

Competitive price, easy to sue website, self explanatory. Cut to size perfectly, quick delivery.

16 March 2026
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Reply from The Plastic People

Michelle,

We're happy to hear that you found our website easy to use and our prices competitive. We're also glad the delivery was quick and the size was perfect. Thanks!

The Plastic People

Rated 5 out of 5 stars

I’m so happy to have found this…

I’m so happy to have found this company. I wanted some tops for my living room furniture, sideboard, coffee table and lamp table. The website was easy to navigate to place my order and the cost was very reasonable. Communication was excellent and delivery exactly on time.
I’ve got exactly what I wanted. Tops that are safe and durable but look exactly like glass. I couldn’t be happier. A fabulous company I’m delighted to recommend.

16 April 2026
Unprompted review
The Plastic People logo

Reply from The Plastic People

Vanessa,

We're happy to hear that you found our website easy to use and the cost reasonable. We're so glad the tops for your furniture are exactly what you wanted and that you are pleased with our communication and delivery. Thank you for your recommendation!

The Plastic People

Rated 5 out of 5 stars

excellent materials and matching service.

Bought some cut to size 4mm polycarbonate panels, and they arrived on time and well packaged in excellent condition. I was kept updated on progress by the company, and the delivery guy very kindly helped me move them round the side of the house. ordering was straightforward, easy to enter the measurements and get the price.
My only issue is doublechecking the panels are still in place, they are so clear:)

9 April 2026
Unprompted review
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Reply from The Plastic People

Justin,

We're happy to hear that your polycarbonate panels arrived on time, well-packaged, and in excellent condition. We appreciate your positive feedback regarding our updates and the delivery assistance. It's great you found ordering easy. We appreciate you pointing out how clear they are! :-)

The Plastic People

Rated 5 out of 5 stars

Great service

Simply put, The Plastic People, made exactly what I needed and sent it to me well packaged and in a timely manner. What more could I ask?

17 March 2026
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Reply from The Plastic People

Garry,

We're happy to hear that we met your needs with our products and service. We appreciate your positive feedback and are grateful for your support!

The Plastic People

Rated 5 out of 5 stars

Perfect fit not hung yet but looks…

Perfect fit not hung yet but looks great. Well packed cheers.

12 March 2026
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Reply from The Plastic People

Mr Scarlett,

We're happy to hear that the item is a perfect fit and looks great! We appreciate your positive feedback and are glad it was well-packed.

The Plastic People

Rated 5 out of 5 stars

Perfect service cut to size holes…

Perfect service cut to size holes drilled as requested and delivered on time .

17 March 2026
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Reply from The Plastic People

Anthony,

We're happy to hear that you received perfect service! Thank you for letting us know that your order was cut to size, drilled as requested, and delivered on time.

The Plastic People

Rated 5 out of 5 stars

Good price perfectly cut to size quick…

Good price perfectly cut to size quick delivery

17 March 2026
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Reply from The Plastic People

Jod,

We're happy to hear that you received a perfectly sized product at a good price with quick delivery! Thank you for your positive feedback.

The Plastic People

Rated 5 out of 5 stars

Small perspex order

We got a couple of pieces of perspex cu, they were cut absolutely spot on. The service was excellent. Thank you

9 March 2026
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Reply from The Plastic People

Hello,

We're happy to hear that the perspex pieces were cut to your specifications, and we appreciate your kind words about our service. Thank you for your positive feedback!

The Plastic People

Rated 5 out of 5 stars

Great Customer Service (Felix) and Product

Great Customer Service (Felix) and product excellent too - acrylic sheets cut perfectly to size to replace storm damaged barn windows . Next Day delivery (at £ 41..) didn't work - day late - not Plastic People's fault , DHL courier problem. Happily resolved by Felix of Customer Service. Plastic P highly recommended - good value too :) Peter

10 April 2026
Unprompted review
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Reply from The Plastic People

Peter,

We're happy to hear that you are pleased with the product and service. We appreciate your positive feedback regarding the assistance you received. We regret the delivery issue and are glad it was resolved. Thank you!

The Plastic People

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