The Planning Bee Reviews 

540
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional professionalism and friendliness of the personnel, noting that consultations are conducted with great care and attention to detail. Clients appreciate how staff members patiently answer all questions without rushing, making them feel completely comfortable and supported throughout the entire process. Some reviewers were happy with the convenient home visits that made organizing legal documents much easier for those with mobility challenges. Consumers also noted that the entire drafting process was remarkably fast and efficient, with documents produced and delivered in a timely manner.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Service

Users describe positive interactions with service, highlighting exceptional home visits where representatives... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly and professional... See more

User experience

People report positive experiences with user experience, highlighting how reviewers are made to feel... See more

Response time

Reviewers highlight great satisfaction with the response time, noting that contacts and queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met Chris Mills for the first time today. Our discussion revolved around wills and LPAs for my wife and me. Chris explained clearly and simply what was available to us in order to minimise exposure... See more

Rated 5 out of 5 stars

The service has been really good. Communication is excellent and explanations re the legal side of matters was very helpful, by doing so has helped us make a an informed decision in which we are happy... See more

Rated 5 out of 5 stars

I was extremely impressed with Planning Bee. Everything was explained thoroughly . We were guided well by our Paralegal advisor. Nothing was too much trouble. I would recommend Planning Bee to anyone... See more

Rated 5 out of 5 stars

Everything explained in my home very professionally and friendly by Chris. He allayed any concerns i had and the paperwork was dealt with very efficiently. Would not hesitate to recommend Planning B... See more


Company details

  1. Legal Services
  2. also in
  3. Estate Planning Attorney

Written by the company

Here at The Planning Bee we ensure that the needs of you and your family are at the forefront. We aim to provide reassurance that your wishes are taken care of, both now and in the future. Our friendly, reliable team are on hand throughout the process; however big or small. We offer a wide range of life planning services including will writing, inheritance tax or assets advice, powers of attorney or appointing guardians for young children. We take the stress away from these vital decisions so that you can spend time with those you love. Peace of mind is priceless. Each of our clients has access to a local specialist Paralegal who can visit them in the comfort of their own home to discuss their needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

540 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(540)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neil & Julie kirk

From the first phone call to completion it has been
Perfect Chris mills went through everything so we understood very professionally we would certainly recommend planning bee fantastic service and company

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers , my Brother tried to cancel but told no as he was after the 14 day cooling off period even though he had not received any contract or draft in writing. He had paid £1500 on the day of Nick’s first call. Ed also was abusive and used bullying tactics. My brother decided in the end to cut his loses as he felt he wouldn’t get any refund only more stress and hassle from the planning bee team. Sadly 6 months later he passed away with no last will and testament which wouldn’t have been the case if he’d gone with a professional legal firm and not a paralegal company that only means they have worked in a legal environment for few years.

4 July 2025
Unprompted review
The Planning Bee logo

Reply from The Planning Bee

Good afternoon, may I first offer my sincere condolences for your loss.

Without further information I am unable to provide any kind of formal response. I will be happy to discuss the with you.

Please email me at admin@theplanningbee.co.uk.

Kind Regards,

Marc Manford, Head of Legal and Director.

Rated 5 out of 5 stars

I dealt with Planning Bee firstly in…

I dealt with Planning Bee firstly in 2023 when they very effectively wrote our wills, drew up our POAs and put our home into trust for my family.
I thoroughly recommend Planning Bee as being very efficient and knowledgeable about future planning.
Today I contacted them to make an amendment to my will which they are doing very willingly FOC. How many companies would do that? Not many!

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Other than having to reschedule the…

Other than having to reschedule the original appointment at last minute, everything was spot on.
The representative was on time, honest and knowledgeable. He didn’t pressure me to commit to more than I was ready to. All the paperwork was in order and communication good. I’d recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the professional…

From start to finish the professional service we received from Spencer was amazing. He is such a professional and very friendly gentleman. We went through every step of the products we wanted fully and in language that we ours understand. Nothing was to much trouble. He provided us with such helpful information to protect our futures and these things we didn’t even know about
Thank you

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Will’s

Nick came to visit us and talked us through everything, informative and very nice, the lady who i spoke too over the phone (janis) was great had quite a nice conversation with her, i would definitely recommend this company, the experience was easy and not mind boggling with jargon .. Thank you so much

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Last year Chris Mills came to see us to advise us on Estate Planning. His advice included Wills, Lasting Power of Attorney and protecting our home by placing it into trust. We took Chris’s advice, however, shortly after one of our trustees circumstances changed, and we could no longer use him. Chris kindly spoke to us at length and passed on the circumstances to the company, who very kindly offered to redraft our documents with a new trustee free of charge. Chris then came to visit us again with the new documents which were signed and returned. We would like to thank Chris and the company for their kindness and supporting us above and beyond during this sad period. We now feel relieved that everything is settled and finalised. We would highly recommend Chris and the The Planning Bee. Thank you so much Gail and Gary Raybould.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

It was Professional Service…

I was having to change a few documents as I was getting divorced, I’d already had The Planning Bee in 2020,so I called up and Phil Perkins sorted it all for me. Trust documents , revised , New Will and letter of wishes. Excellent service start to finish!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Today

Today, I spoke with a very professional guy called Finlay Coss, who provided me with a superb service when I needed to amend my Executor on my existing WILL.
The whole experience since contacting The Planning Bee last year, have been and exception service and I would highly recommend anyone wishing to secure the management and creation of your Will to get on touch with The Planning Bee.
Diane Whitehouse

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The paralegal Chris Stratford

The paralegal Chris Stratford who visited me and explained everything I needed to write my will and power of attorneys was 100% helpful and informative. He also went out of his way to come back and make sure all documents were completed correctly and took them back to his office.
I would award him 5 stars without hesitation!
Mrs Christina Rowe 14/04/2026

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free will.

They were very efficient and hassle-free, from solicitor visit to the final documents received. The information and help to set up my will during the visit was excellent.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy and fast process

Everything was explained really well. We got exactly what we needed. The process was very easy and we received the wills very quickly.
I would definitely recommend Planning Bee.

11 March 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, took the stress out of seeing a lawyer to make our will.
The agent, Chris Mills, was very helpful, polite, friendly and explained everything in layman's terms.
He went through all our options and guided us to what he felt was right for our needs with out being pushy or over bearing.

18 December 2025
Unprompted review

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