The Place For Homes Reviews 

178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff, noting that the professional sales teams make shopping comfortable without any pressure. Reviewers also highlight the brilliant delivery service, mentioning that orders often arrive much earlier than expected, and purchased items are always carefully brought inside homes. Some reviewers were not happy with extended waiting times or products that did not entirely match their initial expectations when received. A few consumers reported facing long delivery delays and receiving items that failed to meet their overall quality expectations over time.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Product

Reviewers highlight positive aspects of product quality, describing superb furniture and accurate... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Service

Users describe positive interactions with service, highlighting great prices, fast delivery, and overall... See more

Order

People report positive experiences with order, noting that everything went smoothly from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently purchased a recliner chair. The whole team were friendly, polite & helpful. I didn’t feel any pressure to buy. A lovely experience. Great range of quality recliner chairs on disp... See more

Company replied

Rated 5 out of 5 stars

Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing tho... See more

Company replied

Rated 5 out of 5 stars

They have a great range of quality products on display, all under one roof and they give good old fashioned polite and friendly service. We were able to choose a carpet at the same time and hold the p... See more

Company replied

Rated 5 out of 5 stars

My order was received earlier than what was initially stated, wich was great news. The delivery took place a week later and was carefully brought into our home and placed where we wanted it. The... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

Discover Wales’ biggest furniture store on one floor, offering over 50,000 square feet of high-quality furniture at affordable prices. Our extensive range includes sofas, dining sets, beds, wardrobes, and home accessories from leading furniture brands - carefully selected to suit every home, lifestyle, and budget. We are a trusted, family-run furniture retailer in The Vale of Glamorgan, South Wales, with over 55 years of experience. Whether you're looking for modern, contemporary, or traditional furniture, our expert team is here to help you create the perfect space. What makes us truly unique is our incredible showroom, set in a historic WWII aircraft hangar - the only furniture store of its kind in the UK! The hangar is believed to have once housed Spitfires during WWII, and while its iconic exterior retains its historic charm, the interior has been beautifully refurbished for a comfortable and inspiring furniture shopping experience. At our core, customer service is our priority. We offer a dedicated after-sales support team, ensuring any service concerns are addressed promptly and efficiently, with minimal hassle to you. Your satisfaction is our mission, and we pride ourselves on offering exceptional service, premium furniture, and unbeatable value. If you’re looking for a reliable furniture store in South Wales, visit us today and discover quality furniture at competitive prices, all under one roof!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(178)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer

Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing though.. the price beat the socks off a certain 'never knowingly undersold' company.

20 March 2026
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Reply from The Place For Homes

Many thanks for your lovely review

Rated 5 out of 5 stars

A First Class Service & Pricing

It was a real pleasure dealing with The Place for Homes. I spoke with at least 4 different members of staff between choosing my furniture, right through to a more than satisfactory delivery. Always friendly, polite and efficient. I would not hesitate to both recommend to others, and to use them again.

20 March 2026
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Reply from The Place For Homes

Thank you for your 5 star review, we really appreciate it and are thrilled that you found all our staff helpful, polite and efficient. We'll pass your comments on.

Rated 5 out of 5 stars

The furniture shop has a wide range of…

The furniture shop has a wide range of choice and has reasonable prices and excellent helpful sale staffs 👌
also a very efficient delivery service
“Thank you”

9 March 2026
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Reply from The Place For Homes

Thank you for your review we have passed your comments on to our sales and delivery teams who all really appreciate your lovely comments.

Rated 5 out of 5 stars

An excellent Company to deal with in all respects

Unable to find a 3 piece suite showroom in Cornwall where we live. Found this showroom near to where our daughter’s family live.
Upon arrival at what appears to be an old aircraft hangar, but inside we were well and truly spoilt for choice. Had never seen so many items of lounge furniture in one place and well laid out.
Was approached by salesman Rees, who was everything a salesman should be.
We discussed all options included delivery to Cornwall. Upon returning to Cornwall we asked for a sample of the furniture fabric we were interested with. This arrived - we ordered the suite on the phone and were informed that when the suite arrived in Wales they would store it until we were ready. Eventually because of carpet installation problems we did not have the suite delivered for 3 months. There was no problems with the wait. The delivery was perfect. I cannot recommend this Company highly enough enough regarding their showroom, staff and the whole buying experience. I could have just left a short ‘ OK ‘ experience but this Company deserves more.

29 December 2025
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Reply from The Place For Homes

Thank you for your wonderful review, it really means a lot to us. Our whole team really appreciate it.

Rated 5 out of 5 stars

SO GLAD WE REMEMBERED YOU

We have just moved home and needed a replace dining table, chairs and sideboard/media centre.having visited numerous furniture outlets in Cardiff & Swansea finding nothing suitable. We remembered 'The Place for Homes' and one trip got it all sorted at very reasonable prices. Delivery and assembly went extremely well ... Thoroughly recommend them .... Just pop along I am sure you will be well impressed

13 March 2026
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Reply from The Place For Homes

Thank you for your lovely review and we're thrilled you found everything you needed under one roof !

Rated 5 out of 5 stars

More than happy with the new sofa

More than happy with the new sofa .
Especially the price a lot cheaper than the other departmental store in Cribbs causeway Bristol where I first saw the sofa .
When I rang The Place For Homes they were very helpful . As were the delivery team . So one very happy customer .

11 March 2026
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Reply from The Place For Homes

Thank you for your lovely review we pride ourselves on providing quality products and brands at the very best prices.

Rated 5 out of 5 stars

Good price

Good price, goods as described and update as to delivery

1 March 2026
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Reply from The Place For Homes

Thank you for the review we really appreciate it

Rated 5 out of 5 stars

Great friendly service

The two men that delivered the dining table and chairs arrived on time and were very friendly. They had every set up in no time and after a quick demonstration on how to extend the table they were heading off. The table looks great and is exactly what we were looking for.

26 February 2026
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Reply from The Place For Homes

We have passed your message on to our delivery team and thank you for the 5* review it really is appreciated

Rated 5 out of 5 stars

Great family company

Great family company
Quality of good superb
Delivery on time

24 February 2026
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Reply from The Place For Homes

Thanks for the 5* review as a family and from the whole team it is really appreciated.

Rated 5 out of 5 stars

Great range of furniture

Great range of furniture at a reasonable price. Friendly and helpfull staff

10 February 2026
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Reply from The Place For Homes

Thanks for your review we are thrilled that you found the selection good the prices competitive.

Rated 5 out of 5 stars

Exceptional customer service

I have recently purchased a recliner chair.
The whole team were friendly, polite & helpful.
I didn’t feel any pressure to buy. A lovely experience.
Great range of quality recliner chairs on display-essential in selecting for fit & comfort.
Rhian was very helpful & patient guiding me through all the different options, allowing me to make an informed choice.
Definitely worth the 80 mile round trip!
I would thoroughly recommend a visit.

28 January 2026
Unprompted review
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Reply from The Place For Homes

Thank you for your lovely review and I am so glad we were able to help you select the right chair for you. The most important thing for us is that our customer finds the right product.

Rated 5 out of 5 stars

Great range of products with polite and friendly service

They have a great range of quality products on display, all under one roof and they give good old fashioned polite and friendly service. We were able to choose a carpet at the same time and hold the pattern against our chosen 3-piece suite to check the colour coordination. We would recommend them.

4 February 2026
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Reply from The Place For Homes

There is one benefit of our store being an old aircraft hangar and that's it's size! We're so glad you liked the selection of products and it is always our aim to provide polite and friendly service. Thank you for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Excellent quality

I love this place. The staff are attentive without being annoying and very helpful in guiding you to the ideal piece of furniture that suits you.
All furniture is of excellent quality.

4 February 2026
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Reply from The Place For Homes

Thank you so much for your lovely feedback and we're so glad to hear you love our store ! We will pass your comments on to our sales team and look forward to seeing you in store soon.

Rated 5 out of 5 stars

Top service.

Very helpful salesperson. He was attentive without being pushy. After choosing our sofa we had to wait a little while longer than expected but it was worth the wait! The delivery men were very good and helpful too. My parents have always used the place for homes for their furniture! I guess I’m now following in their footsteps as I can see why! Nothing is too much trouble.

23 January 2026
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Reply from The Place For Homes

Thank you so much for your lovely review. We're sorry there was a slight delay in your sofa but are thrilled that you are happy. It's also lovely to hear that we have another generation shopping with us. We're celebrating 60 years and are looking froward to the next 60 !

Rated 5 out of 5 stars

Honest, friendly and timely service.

I recently bought a dining table from The Place for Homes that I had previously tried to order from another platform. It seemed to be out of stock everywhere! I ordered from this company and within 12 hours they contacted to tell me it was out of stock but gave a date it was due in and an estimated delivery date. As I had already waited at least a month already for this from the other company with no communication, I accepted this. I was pleased they had contacted me and were honest about the delivery. The product details were well advertised along with the photographs. I was kept updated regularly with the progress of my order and it actually arrived sooner than expected. Very pleased with the honest, friendly and timely service. Would definitely recommend and use again in the future.

30 January 2026
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Reply from The Place For Homes

Thank you for your lovely review. As a family business we always strive to be transparent and honest and do our very best to keep our customers updated.

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