I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
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Review summary
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What people talk about most
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I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everyth... See more
Company replied
My dog refused to eat the Pet Lab Co Allergy Probiotic chews. Also, I had ordered Probiotic chews . This company refunded the money spent. I am totally pleased with the refund and the company's desire... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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Shipping the product far too often we…
Shipping the product far too often we cannot use it as fast as it ships.
9 May 2026
Reply from PetLab Co.
Hi Curtis, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're always happy to help and are available via phone, email or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Nancy, we appreciate your feedback. We will ensure your preferences are updated. We're here and happy to help should anything ever come up, we're available via phone, chat and email.
Best regards,
PetLabCo.®
On time prescription delivery.
I noticed how my delivery is always on time. Loki and Blue never miss having their probiotic chews. Thank You!
8 May 2026
Reply from PetLab Co.
Hi Jeffrey!
We are so happy to hear your deliveries have arrived on time. We understand just how important this is for Loki and Bear. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
Reply from PetLab Co.
Hi Carol,
Thank you for your kind words. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
I made only 1.purchase for a gift
I made only 1.purchase for a gift. My card has been charged monthly for automatic reorders Not authorized. Do to the lack of address info.the paq.are left in other apartments. Please do not send anymore. I don't have any dogs.
14 May 2026
Reply from PetLab Co.
Hi Miriam,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
The PetLab customer service team…
The PetLab customer service team provided wonderful guidance and answers to my questions. Not only did they respond, the connected me with team members who could answer my request immediately. I was so impressed and grateful for the attention to customers.
7 May 2026
Reply from PetLab Co.
Hi Nicole,
We are so pleased to hear that our customer service team provided you with such helpful guidance and prompt assistance. Thank you so much for taking the time to share your experience with us.
Regards,
PetLabCo.®
Attempted to chat and email Pet Lab Co…
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request return. Took info. Told me another department had to approve return. Waited for four minutes after being transferred. He came back on stating they would call me back. Never did. Customer return service is nonexistent. I am done with this company.
13 May 2026
Unprompted review
Reply from PetLab Co.
Hi Ben,
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I have no problems with pit lab
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
14 May 2026
Reply from PetLab Co.
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates!
Best regards,
PetLabCo.®
New container
I'm not a big fan of the new blue container. I just keep pouring it into the old white one. The blue one is harder to open for us old folks. Otherwise it's a great product.
14 May 2026
Reply from PetLab Co.
Hi Patricia, thank you for taking the time to leave this feedback. We appreciate you letting us know and we will be sure to bring this to our team's attention.
Please don't hesitate to reach out if you have more questions or concerns, we're here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi there, thanks for taking the time to leave this positive review, we're glad to hear your orders are arriving on time. We're always happy to help so please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Terrible customer service
Terrible customer service. Shipment was fast, that has been the only positive. I understand the powder takes 3 months possibly to see some results for black build up, I get it, however this is due to the product affecting my dogs diabetes and blood sugar levels. I had to stop because she wasn't doing well with the addition of the product. I tried contacting them multiple times via email but they never responded even after two weeks. I had to do a credit card chargeback with them.
14 May 2026
Unprompted review
Poor customer service and misleading…
Poor customer service and misleading information.
I did not intend to sign up for a subscription, but somehow I ended up on one. The product did not work for my dog and caused stomach issues.
I then tried to return the second product, but customer service was unhelpful and would not assist me over the phone.
Recommendation: I do not recommend buying from this company.
14 May 2026
Unprompted review
It comes on time.
6 May 2026
Reply from PetLab Co.
Hi Janice!
Thank you so much for sharing your experience. We are so happy to hear your orders arrive on time. We understand just how important that is when it comes to your dog's supplements.
Regards,
PetLabCo.®
Delivery and product is great but I…
Delivery and product is great but I haven't been able to change my size to the x-small. I chatted with representative and all the options weren't available on your website with my account.
6 May 2026
Reply from PetLab Co.
Hi Larene,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time!
6 May 2026
Reply from PetLab Co.
Hi Becky,
We are thrilled to hear you packages arrive on time! Thank you so much for sharing your experience with us.
Warm regards,
PetLabCo.®
It always comes on time or early
It always comes on time or early. The product is amazing!
29 April 2026
Reply from PetLab Co.
Hi Charles, thank you for your positive feedback! We're glad to hear your orders are arriving on time. Please feel free to reach out with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Don't waste your money
For clarification, I'm reviewing the dental powder. Don't waste your money. The advertisement is genius, however the product doesn't work. Also it made both my dogs have the runs
11 May 2026
Unprompted review
Reply from PetLab Co.
Hi Jean, thank you for taking the time to leave this feedback, we're sorry to hear about this experience. We've sent you an email to further assist with this, we're here and happy to help. We are available via phone, email and chat.
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Marguerite, we're glad to hear your delivery arrived on time! We'd love to continue to hear how Beau is doing, please feel free to update us. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Great product and great service
Great product and great service
I like your packaging of your product and delivery
5 May 2026
Reply from PetLab Co.
Hi Elaine, we appreciate you taking the time to leave such positive feedback. We're here and happy to help so please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
This stuff really works!
5 May 2026
Reply from PetLab Co.
Hi Paulina, thank you for your positive feedback; it means a lot to us. We'd love to hear more updates about how your pup is doing. Please don't hesitate to reach out with questions, concerns or updates! We're here and happy to help!
Best regards,
PetLabCo.®
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