Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Our dog seems to like the tablets! Everytime my order gets attempted to be delivered it is delayed or lost. Whatever carrier Pet Lab is using for delivery is a VERY unreliable company. Pet Lab alwa... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
14K reviews
Asks customers to review
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The stuff I bought didn’t work
The stuff I bought didn’t work. I used it for 2-3 months as stated and I couldn’t figure out how to cancel so I kept getting shipments!
29 June 2026
Great experience and reasonable price
7 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to order and affordable products
Easy to order and affordable products. Like the auto-delivery.
29 June 2026
Reply from PetLabCo.
Hi there!
We're so glad to hear that you find our ordering process simple and our products affordable. It's also wonderful that the auto-delivery option is working well for you! We know how important timely deliveries are when it comes to your pet's supplements. Thank you for your feedback.
Regards,
PetLabCo.®
I have tried several times to cancel mu…
I have tried several times to cancel mu subscription. I get more product.
29 June 2026
Reply from PetLabCo.
Hi Julie,
We are sorry you have had this experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
Great experience so far I'm just hoping…
Great experience so far I'm just hoping it helps my pup.
6 July 2026
Unprompted review
Reply from PetLabCo.
Hi Crystal,
Thank you so much for sharing your experience so far. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
Great company and products!
29 June 2026
Reply from PetLabCo.
Hi Pam,
Thank you so much for your kind words! We are glad you are seeing the benefits for your pet. Thank you for being a part of our community.
Regards,
PetLabCo.®
We’ve been using the dental powder for…
We’ve been using the dental powder for about 5 months and my dogs’ breath smells way better. I guess it’s working!
29 June 2026
Reply from PetLabCo.
Hi Jenna,
That is wonderful to hear! We are so happy your dog's breath smells better after using our ProBright for five months. Thank you so much for sharing your experience. We appreciate you being a member of our community!
Regards,
PetLabCo.®
Great probiotics!
I order the probiotics for my dog. They seem to have improved her digestion, and made her breath smell better! Orders arrive quickly, and have had no problems!
29 June 2026
Reply from PetLabCo.
Hi Deborah,
We are so happy to hear you are seeing the benefits for your dog! Thank you so much for sharing your experience. We appreciate you being a part of our community.
Regards,
PetLabCo.®
I have been ordering for months
I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue using it, however, he has regular stools, and are not sure he’s not benefiting from it. It may just be the treats or the food, or he may have gotten chiggers. He really likes having his teeth cleaned. We are not going to take him off the probiotics. Thank you so much for offering this product.
29 June 2026
Reply from PetLabCo.
Hi Roberta,
Thank you so much for sharing your experience. We are thrilled you are seeing benefits from our Probiotic Chews. Thank you for allowing us to be a part of your dog's wellness journey.
Regards,
PetLabCo.®
My dog is still itching and loosing his…
My dog is still itching and loosing his hair. The allergy chews are not helping. I need to cancel my next order. Thanks
30 April 2026
Reply from PetLabCo.
Hi Darlene,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you so much for sharing your experience!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Barry,
Thank you so much for your 5-star review! We are happy to know our service are timely and worry-free. That is what we strive for.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi there,
We are so happy to hear you are seeing the benefits for your dogs. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
Work
After a few months you do notice a difference my dog does not roll on her back anymore or lick her paws you just have to be patient and give it time and you will be pleased
29 June 2026
Reply from PetLabCo.
Hi Steve,
That is excellent advice! It can take time to see the benefits and we are thrilled you are seeing them now! Thank you for your feedback. We appreciate you being a part of our community.
Regards,
PetLabCo.®
We have been using the Pro Bright…
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
29 June 2026
Reply from PetLabCo.
Hi Joy,
Thank you so much for your feedback. We are so happy you are seeing the benefits for your 9 year old mini Goldendoodle. That is such wonderful news! We appreciate you allowing us to be a part of their wellness journey.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Page,
We are thrilled you are seeing the benefits for your pet. Thank you so much for sharing your experience.
Regards,
PetLabCo.®
I ordered some chewables for my dog…
I ordered some chewables for my dog and I continue to get package after package and don’t know why. Please whatever needs to be done, take me off this order. I have so many bags of chewable that I don’t need.
4 July 2026
Reply from PetLabCo.
Hi Brandon,
We are sorry to hear about your experience. Customers are only enrolled in a subscription if the subscription option is clicked during the checkout process. You have full control and can cancel at anytime from your account portal.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
The absolute best for pet health and care!
The product is top of the line for a healthy gut in my little dog. Also the website, and app are very easy to navigate and conduct business. And the best part is the awesome deals on their items and discounts 😁
5 July 2026
Unprompted review
Reply from PetLabCo.
Hi Russell, we're so happy to hear that your dog is enjoying the product! It's also wonderful to know that you find our website and app easy to use. We're here to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Thank you so much for your tooth…
Thank you so much for your tooth powder! I recently took my chihuahua, Possum, in for her annual visit and the vet was impressed with the condition of her teeth!JHH
4 July 2026
Reply from PetLabCo.
Hi Jan, we are thrilled to hear about Possum's progress! It's wonderful to know. Thank you for sharing this fantastic news! We'd love to continue to hear about how she is doing so please feel free to share updates or reach out with any questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
I am sorry to post a complaint but I…
I am sorry to post a complaint but I have asked o3 different times to stop taking payments out of my bank acct and my stop sending me the tabs. I am 75 yrs old and I cannot afford extra things on my social security.
Sue Tullock
4 July 2026
Reply from PetLabCo.
Hi Sue, thank you for taking the time to reach out and we're sorry to hear about this cancellation issue. We're more than happy to take a further look into this, we've sent you an email to assist you. We can also be reached by phone or chat. We hope to hear from you.
Best regards,
PetLabCo.®
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