PetLabCo.  Reviews 

14,611
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,579 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that their dogs thoroughly enjoy the taste and experience wonderful health benefits like better digestion, fresher breath, and improved mobility. People frequently mention that the ordering process is straightforward and that their packages usually arrive in a timely manner. However, some reviewers were not happy with the subscription system, mentioning that automated shipments arrive way too frequently and pile up unneeded packages at home. A few other people also felt that the delivery service was quite unreliable, noting frustrating instances where packages were lost, delayed, or misdelivered entirely.

What people talk about most

Product

People report ambiguous experiences with product efficacy and quality. Many consumers praise the supplements... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While some consumers report quick shipping, timely... See more

Quality

Users describe positive interactions with quality, noting that the products are made with good quality... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some find the system easy and... See more

Subscription

Customers had negative experiences with the subscription, consistently highlighting the frustration of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more

Company replied

Rated 4 out of 5 stars

I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more

Company replied

Rated 4 out of 5 stars

The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more

Company replied

Rated 4 out of 5 stars

I've been trying to cancel my subscription with you guys for months I can't get into the website it won't let me verify my account you don't have a 1-800 number you don't have an open chat line You'v... See more

Company replied


Company details

  1. Pet Store

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15K reviews

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3.9

All reviews

(14,611)

2,627 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the Probiotics

I love the Probiotics. I have only used it for a month but it seems to be helping. It also seemed to help his gut. I was advised to switch to the Immune Probiotics. I have only been using them a few days but they don't seem to be as beneficial. I noticed him biting his feet again and having mushy bowel movements.

22 August 2026
Rated 5 out of 5 stars

Product is great at the beginning but will help the advanced.

My mini schnauzer Zoey has had terrible experiences with Vets concerning her teeth. She received a dental cleaning at age 5 and they script her teeth so bad that two years later she had four rotted teeth and 13 loose. The vet had to remove 17 teeth at the same tine. She cried for 48 hours from the pain. I found Petlabs dental powder and began her on it to try to help with some of the problems with her teeth, but her situation is pretty drastic. And the results were okay but the damage was done. But i continue to use it with my new rescue mini wolf hound schnauzer mix and he has beautiful white teeth. I will never have to have him get his teeth, scaled or endure the pain that poor Zoe had to endure. This product is a miracle to start your dog with and continue working with it.

27 August 2026
Rated 5 out of 5 stars

Good service

Good service. My four chihuahuas teeth are looking better. Their breath has gotten better too.

21 August 2026
Rated 3 out of 5 stars

Not good

Well, he’s been on this powder from pet lab for his teeth and his breath and for one thing you guys send me too many I’ve got like two extra jars and I don’t need anymore for until November but yet you guys keep sending it to me when I’ve gone on the website and done it a different way but I’m gonna go back on the site and because I don’t see a whole lot of improvement in his breath or his teeth.

21 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Cynthia,

We are sorry to hear about your experience. We've reviewed your account and found that you may have accidently started another subscription. This would be why you are receiving too many products.

Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.

Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you for bringing this to our attention.

Warm regards,
PetLabCo.®

Rated 5 out of 5 stars
PetLabCo.  logo

Reply from PetLabCo.

Hi Mark,

Thank you for sharing your experience. We know just how important timely deliveries are when it comes to your pet's supplements. We appreciate you being a part of our community!

Regards,
PetLabCo.®

Rated 5 out of 5 stars

Definitely recommend!

The allergy and immune help my dog a lot with her allergies. Definitely recommend for dogs with allergies.

12 August 2026
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Crystal,

We are so happy to hear you have seen the benefits from our Allergy & Immune Probiotic Chews! Thank you for sharing your positive experience.

Regards,
PetLabCo.®

Rated 5 out of 5 stars

My dog's teeth are cleaner and his…

My dog's teeth are cleaner and his breath doesn't stink like it used to.

21 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Sue,

That is so exciting to hear! We are thrilled you are seeing the benefits for your dog. Thank you for taking the time to share your experience. We appreciate you being a part of our community.

Warm regards,
PetLabCo.®

Rated 5 out of 5 stars

My pups love it!

My pups love their “treats” & I love that they don’t itch, scratch, chew on themselves as much as they did a few months ago. The itching, & etc. has decreased significantly.

27 August 2026
PetLabCo.  logo

Reply from PetLabCo.

Hi Kimberly,

We're so glad to hear your pups are enjoying the Allergy & Immune Probiotic Chews and that you are seeing the benefits! Thank you for sharing. We appreciate you being a part of our community.

Regards,
PetLabCo.®

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