I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more
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Review summary
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Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
I've tried 2 different kinds: Allergy and Immune Chew as well as Probiotic Chew. The probiotic one seems a bit dry compared to the other; Allergy and Immune looks like a little chunk of sausage. I hav... See more
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
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You guys have always been on time with…
You guys have always been on time with the delivery and show care for my little fur friend, but what i like to know if there is any other chewys that I can give him that also helps his allergies cause I think the ones I'm getting are not good enough anymore, it's like he got immune to them and not really working. Please let me know if I can south to other ones
23 August 2026
Reply from PetLabCo.
Hi Juan,
We're so glad to hear that you've consistently had positive experiences with the delivery!
Supplements are designed to support healthy body systems and overall wellness. When used as directed, many pets experience the most noticeable changes during the first several weeks to months. After about 90 days, it's common for those changes to level off as your pet enters a maintenance phase, where continued daily use helps maintain the support and benefits you've already seen.
This steady maintenance phase is a normal part of long-term wellness support.
That being said, someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Alex,
We are happy to hear your deliveries have been consistent and reliable. We know just how important this is when it comes to your pet's supplements. Thank you for sharing your experience!
Regards,
PetLabCo.®
It took a few months to remove the…
It took a few months to remove the tarter but it is almost completely gone and much fresher breath. So if your pet is having tater issues this product is worth the money!!!!!
16 August 2026
Reply from PetLabCo.
Hi Broc,
We're so happy to hear about the positive results you have seen for your pet! It's wonderful to know our product has made such a difference. We appreciate you sharing your experience. Thank you for being a part of our community!
Best regards,
PetLabCo.®
Always on time and our Lexi girl loves…
Always on time and our Lexi girl loves the Salmon treats
15 August 2026
Reply from PetLabCo.
Hi there!
We are so happy to hear you packages have arrived on time. We know how important prompt deliveries are when it comes to your pet's supplements. It's great to know Lexi is loving the Wild Caught Salmon Bites. Thanks for sharing your experience!
Warm regards,
PetLabCo.®
I have been using Pet Lab Pro Bright…
I have been using Pet Lab Pro Bright Advanced dental powder for my dogs for about 3 months and it has worked great. The stains on their teeth are gone. They are white again. It has saved me from having to take them to the vet to have their teeth cleaned. I highly recommend this product.
15 August 2026
Reply from PetLabCo.
Hi Antoinette,
We are absolutely thrilled to hear that our ProBright Advanced has worked so wonderfully for your dogs! It's fantastic that you've seen such great results. Thank you for sharing your positive experience and recommendation!
Best regards,
PetLabCo.®
Our dogs breath is so much better
Our dogs breath is so much better! Delivered right on time each month.
19 May 2026
Reply from PetLabCo.
Hi Davy,
That is so wonderful to hear! We are happy to hear your dog's breath is so much better and your deliveries have been on time. Thank you for sharing your experience!
Warm regards,
PetLabCo.®
I have ordered the antibiotic chew for…
I have ordered the antibiotic chew for a few years but my subscription was canceled and went through hell to get back but way to much work to renew I have canceled my subscription and getting product through eBay for less than half the price
22 August 2026
Unprompted review
Reply from PetLabCo.
Hi Gary,
We are sorry to hear about your experience. That is certainly not what we want for our customers.
For security purposes, our team is unable to update payment information on your behalf. We do offer a convenient Customer Portal that allows you do this yourself: https://account.thepetlabco.com/login
We do not recommend you purchase through eBay as they are not one of our trusted vendors. We will not be able to guarantee the quality of the products you may receive.
In addition to our website, you can purchase our official products through Amazon, Chewy, Walmart, and at select PetSmart stores.
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Mary,
We are so happy to hear you have seen the benefits for your dog! Thank you so much for taking the time to share your experience. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Been using this for a month and a half…
Been using this for a month and a half now with no results not buying again. Also some how we got put on auto delivery with out asking. They straighten it out but that should not have happened be ware. Also no phone # to call either.
1 July 2026
Unprompted review
Reply from PetLabCo.
Hi Gus,
Thank you so much for sharing your experience. We completely understand your frustration.
We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. We offer our subscription plan to save customers money while allowing their pets time to try the product.
Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Subscribe & Save” option is selected before adding the item to your cart. We are glad a member of our team was able to assist you with your subscription.
We can also be reached by phone at 1-866-473-8522.
You can find our contact information on our website here: https://thepetlabco.com/contact-us
Please don't hesitate to reach out should you need anything. Our team is always happy to help.
Best regards,
PetLabCo.®
This product has really helped my 3…
This product has really helped my 3 dogs. It’s easy for them to take it!! I’m very glad it works so well!!
15 August 2026
Reply from PetLabCo.
Hi Paulette,
We are so happy to hear that our product has been so helpful for your three dogs and that it's easy for them to take! Thank you for sharing your positive experience with us. We appreciate you being a part of our community.
Warm regards,
PetLabCo.®
The package was delivered to the house…
The package was delivered to the house next door which is an abandoned house! I didn’t discover until 2 days later!
18 August 2026
Reply from PetLabCo.
Hi Jeanne,
We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
The dogs love the probiotic chews
The dogs love the probiotic chews! The tear stains are much less and ear infections less intense
21 August 2026
Reply from PetLabCo.
Hi Esther!
Thank you so much for sharing. We are so happy to know your dogs are loving the Probiotic Chews and you are seeing the benefits for them. We appreciate you being a part of our community.
Regards,
PetLabCo.®
expensive and does not work
21 August 2026
Reply from PetLabCo.
Hi there!
We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Great product
We have been purchasing the probiotic for years now
My dogs love them and come running as soon as the jar is picked up.
14 August 2026
Reply from PetLabCo.
Hi there!
We are so happy to hear your dog is loving the Probiotic Chews. Thank you for being a loyal part of our community for years. We appreciate you sharing your experience!
Warm regards,
PetLabCo.®
Our senior dog who began limping and…
Our senior dog who began limping and laying around has lost his limp and is more eager for short walks in our neighbourhood
14 August 2026
Reply from PetLabCo.
Hi there!
We're so happy to hear your senior dog is feeling better and enjoying walks again! It's wonderful to know our product made such a positive difference. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
They always work with my schedule of…
They always work with my schedule of traveling and adjusting my mailing dates. My dogs stomach is normal with the probiotics. Awesome people
13 August 2026
Reply from PetLabCo.
Hi Leonard,
We are so happy to hear that we can work with your schedule and that your dog's stomach is doing well with the probiotics! Thank you for sharing your wonderful feedback.
Kind regards,
PetLabCo.®
Really works!
Website is easy to navigate, and customer service is great! Products really do work! Delivery was pretty quick. Easy to order.
21 August 2026
Reply from PetLabCo.
Hi Victor,
We are so happy to hear that you found our website easy to navigate and that our customer service was great! We're also thrilled that our products are working well for you and that delivery was quick. Thank you for your kind words!
Warm regards,
PetLabCo.®
Helpful
They took care of me and my dog Stella. Got a replacement order on its way and hopefully i will receive it soon. Thank you Petlab co
20 August 2026
Reply from PetLabCo.
Hi Anthony,
We are so happy to hear that we were able to assist you and Stella. We appreciate you being a part of our community and thank you for your patience.
Kind regards,
PetLabCo.®
Dog has been on pet lab for a year
Dog has been on pet lab for a year. Dog is chewing at paws again.
13 August 2026
Reply from PetLabCo.
Hi Heather,
We appreciate you sharing your experience. We understand how concerning it can be when your pup isn't seeing the same results as when they first started off with our supplement. A team member will be reaching out to you privately.
Best regards,
PetLabCo.®
It works
It works! And she loves them. She’s very picky so these are great! Definitely recommend!
3 November 2025
Reply from PetLabCo.
Hi Darla,
We are so thrilled to hear that our product is working well and that your picky pup loves them! Thank you for your wonderful recommendation.
Best regards,
PetLabCo.®
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