I popped into the Workington branch this morning for my usual perfume. I was greeted by two lovely ladies, Claire and Sue. When I mentioned that I really need to try a new perfume next time, they very... See more
Location
Switch locationWashington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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Great customer service, helpful, attentive staff at The Perfume Shop in Workington . Me and my Partner been served by “Gall”- (I hope i spelled your name correctly), thank you for all :-)
As soon as I walked in the Workington, in Cumbria store, I was greeted by the staff members, the lady who served me was called Gail. She was very professional, polite and friendly and knew exactly... See more
Company replied
I ordered Chanel No.5. Came in a few days. Super friendly staff. Great service.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
5.0
Excellent
283 reviews
Asks customers to review
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Excellent service from Jorjatsue 👍👍
22 May 2026
Unprompted review
Fantastic customer service from Sue
Fantastic customer service from Sue. 10/10 😊👍.
21 May 2026
Unprompted review
I popped into the Workington branch…
I popped into the Workington branch this morning for my usual perfume. I was greeted by two lovely ladies, Claire and Sue. When I mentioned that I really need to try a new perfume next time, they very helpfully went and got me a few samples of floral scents, the type of scent I said I liked. It’s lovely to have nice friendly smiling ladies serving you as it makes it a nice relaxed experience. Thanks ladies!
20 May 2026
Unprompted review
Great customer service
Great customer service, helpful, attentive staff at The Perfume Shop in Workington .
Me and my Partner been served by “Gall”- (I hope i spelled your name correctly), thank you for all :-)
11 May 2026
Unprompted review
I have been shopping for fragrance in…Workington store
I have been shopping for fragrance in the Workington store for some years now, Gail has served me many times and her knowledge of fragrances and service is impeccable. I purchase many niche & designer fragrances and the Workington store is my go to for designer fragrance, excellent service.
16 May 2026
Unprompted review
Sue was very helpful with choosing the…
Sue was very helpful with choosing the aftershaves
16 May 2026
Unprompted review
Excellent service ladies were lovely
Excellent service ladies were lovely
16 May 2026
Unprompted review
We had a amazing time and sue help us…
We had a amazing time and sue help us find the right perfume for us
16 May 2026
Unprompted review
Sue was so pleasant and helped alot…
Sue was so pleasant and helped alot with finding the right scent for my daughter thank you so much for all your help I would be lost finding a scent 🙂🙂
16 May 2026
Unprompted review
Sue was really helpful in the…
Sue was really helpful in the Workington store , brilliant customer service
16 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and friendly
27 April 2026
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume store, Workington, Cumbria.
As soon as I walked in the Workington, in Cumbria store, I was greeted by the staff members, the lady who served me was called Gail.
She was very professional, polite and friendly and knew exactly what she was talking about.
We conversed about a perfume I wear and I wanted to buy a perfume they stocked.
I purchased it and she gave me my purchase in a beautiful bow tied gift bag along with some tester perfumes.
Very enjoyable visit and will be visiting again, Thank you Gail.
29 April 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful staff
Served by Gail, today, in the Workington store. She is fabulous - helped to pick us a lovely perfume for my Mam.
25 April 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good experience today with sue very…
Good experience today with sue very very polite and helpful
25 February 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gail was absolutely wonderful!
Gail was absolutely wonderful!! i went in looking for a new perfume and she was so kind and attentive and helped me find one that i loved would 100% recommend talking to her. 10/10 customer service
13 April 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire in Workington was great with us
Claire in Workington was great with us. I went through today a she let me sample loads, helped me pick a scent for my boyfriend and gave really good recommendations.
Thank you!
27 March 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sue and Juile at the workington branch…
Sue and Juile at the workington branch in cumbria are such lovely helpful ladies so good at what they do and know alot about the perfumes, such nice ladies who always have time for you, great place to try and buy perfumes👍
24 March 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was absolutely Amazing
Claire was absolutely Amazing. Very friendly and went above and beyond to make my shopping experience amazing.
13 March 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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