Andrea was welcoming and helpful, we felt heard and made to feel comfortable. She was very honest, she wasn't pushy and wasn't just trying to make a sale, it felt like she genuinely wanted to help us... See more
Company replied
Location
Switch locationUnit SU 60, Royal Victoria Place, TN1 2SS TUNBRIDGE WELLS, GB
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See what reviewers are saying
I was greeted /served by a lovely lady called Hayley who was absolutely fantastic. Very informative about helping me choose the perfect fragrances for family members. Cannot fault at all. Will definit... See more
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I was served by Majlia (or Majka - sorry couldn’t read the name). She was incredibly helpful and knowledgeable. I went in not really knowing what I wanted and she showed me so many options based on my... See more
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Amazing Rosie and also lovely Halie love this shopping experience in Tunbridge Wells best shop ever Will always choose over any other perfumey and shop boots or Fenwicks Fabulous... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit SU 60, Royal Victoria Place, TN1 2SS, TUNBRIDGE WELLS, United Kingdom
4.9
Excellent
65 reviews
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Fantastic service from Charlie at The Perfume Shop in Tunbridge Wells
Nothing but great things to say. Charlie was an absolute pleasure– really kind, patient, and genuinely helpful. He guided me through 10 to 20 different fragrances, offering thoughtful suggestions with specific examples, and knew the notes of each perfume to a T. His knowledge and honesty made the whole process enjoyable and effortless.
Even while juggling other customers, he managed to stay focused and attentive, never once making me feel rushed.
Shoutout to May as well, who offered a lovely second opinion and helped give a well-rounded perspective.
Charlie is a fantastic representative for The Perfume Shop– professional, warm, and impressively knowledgeable. In my opinion, he absolutely deserves to be recognised and rewarded for the outstanding level of customer service he provides. Thank you, Charlie and May.
14 April 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Rosie May- expert!
Rosie May was brilliant and very knowledgeable. She seemed to really enjoy helping me select two perfumes within my budget. She knew them inside out and was very good at her job.
12 April 2025
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Online order
I placed my first internet order and was surprised by the rapid delivery. Despite my parcel being sent by standard 3-5 day shipping, it arrived the following day and was well packaged.
20 March 2025
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
We're thrilled to hear about your positive experience with our service. We strive to provide our customers with a seamless and efficient online shopping experience and we're delighted that your order arrived so quickly. We appreciate your feedback and will continue to work hard to ensure that all our customers enjoy similar positive experiences.
Kind regards,
Jasmyn
Excellent service in my search for the old Blase perfume
I visited the Tunbridge Wells branch and was served my a very helpful and knowledgeable young lady, I believe her name was Leanne. I was looking to buy a perfume for my sister who loved the old Blase perfume but is no longer in production. I cannot thank Leanne enough for her help and her very caring and thoughtful manner in which she dealt with my query. She let me smell several perfumes and I choose the one that I thought my sister would like the most and I left the shop a very happy customer. Thank you Leanne!
7 December 2024
Unprompted review
Made a wrong choice - my mistake
Made a wrong choice - my mistake. Took the wrong item back to the shop per the conditions and got a refund without issue. So based on the service that was off the back of my own mistake I think the service was spot on as as you would hope. Good job Perfume Shop.
23 November 2024
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