Medina was fabulous. Straight away she welcomed me in store and helped with my purchase. This was a vast improvement on the Arndale store in the city where I just walked out as staff were so unhelpful... See more
Company replied
Location
Switch locationUnit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB
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See what reviewers are saying
I had the best customer service during my visit today! Ryan was absolutely fantastic and helpful! I came for a gift for my mum and ended up buying a perfume for myself too as Ryan was very informative... See more
Company replied
My experience was fabulous, I got into the shop and I was confused wait to get for myself and my wife but the partial lady she is awesome and very friendly , she gave me the best choice ever S... See more
Company replied
Great customer service Very polite and well mannered Catered to our specific perfume preferences and was able to provide us with two purchases - Aqib
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, United Kingdom
5.0
Excellent
267 reviews
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Amy was lovely
Amy was lovely, got me 20% off, offered a free candle, amazing customer service! Very happy!
18 July 2026
Unprompted review
Lovely interaction with an employee…
Lovely interaction with an employee called Amy. She was very helpful and attentive to your needs.
18 July 2026
Unprompted review
Aqib was amazing at helping me find my…
Aqib was amazing at helping me find my wedding fragrance. Helped me find one in a matter of minutes.
17 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
amy was super helpful and aided us in…
amy was super helpful and aided us in finding the perfect perfume for us :)
15 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service by Aqib
Excellent customer service by Aqib. Friendly, helpful, and professional. Great experience thank you! ⭐⭐⭐⭐⭐
15 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amy's customer service was amazing
Amy's customer service was amazing, she was very quick to find what i needed and the gift wrapping was great.
15 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have very good assistants from the…
I have very good assistants from the service advisor akib 10/10
15 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Medina was fabulous
Medina was fabulous. Straight away she welcomed me in store and helped with my purchase. This was a vast improvement on the Arndale store in the city where I just walked out as staff were so unhelpful. Medina was helpful and polite and that’s why I purchased today.
15 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
the sales assistant rayan was…
the sales assistant rayan was absolutely amazing , had a very friendly vibe about him and he knew so much about perfumes and taught me a lot about the different notes , helped me pick my mums perfume as a present and ended up selling me one to was absolutely amazing will 100% come back again , this guy deserves to be the manager
14 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had the best customer service during…
I had the best customer service during my visit today! Ryan was absolutely fantastic and helpful! I came for a gift for my mum and ended up buying a perfume for myself too as Ryan was very informative and useful!
14 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maheen was very helpful and friendly
Maheen was very helpful and friendly. Made our experience so much better!
12 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lara was absolutely fantastic
Lara was absolutely fantastic, she was so patient with my daughter who could not make her mind up about what kind of scent she wanted! Thank you so much!
11 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in there for a perfume amy…
I went in there for a perfume amy helped me pick one out of a few and even saved me some money
11 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service
Very polite and well mannered
Catered to our specific perfume preferences and was able to provide us with two purchases
- Aqib
10 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was extremely helpful and quick to…
Ryan was extremely helpful and quick to get us what we need.
8 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service is a great this…
The customer service is a great this Gentleman Name Aqib really great and good communication Thank you AQIB
8 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was a Great help
Tash was a Great help. Good knowledge of new perfumes and very helpful
6 July 2026
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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