Had a great experience, thanks to Samira. She was friendly, patient and knowledgeable. She took the time to ask about my taste and the occasions I’d wear a fragrance for, then guided me through the op... See more
Company replied
Location
Switch locationUnit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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Shah is very good seller friendly and happy, friendly and good to chat with with good customer attitude she is a very lovely ladies and a great seller
Company replied
shaz and alice are wonderful they really helped me make my hubbies 40th birthday perfect and went above and beyond for me 2 lovely ladies xxxx 💛💛🖤🖤💛💛🙏🙏
Company replied
I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, United Kingdom
4.7
Excellent
104 reviews
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Shah is very good seller friendly and…
Shah is very good seller friendly and happy, friendly and good to chat with with good customer attitude she is a very lovely ladies and a great seller
23 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Mimi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Customer service was very good…
Customer service was very good interaction sale and info by staff member shaz 10/10
17 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Neville,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
shaney was so lovely she was so…
shaney was so lovely she was so accommodating i’m definitely coming back !!
16 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello Rayaan,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Shaz was really helpful and helped me…
Shaz was really helpful and helped me choose a perfect perfume for me . Highly recommend her
16 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Paramita,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
It was very good shopping experience…
It was very good shopping experience this morning in this store, staff were as usual very helpful. I highly recommend this store to the perfume lovers.
15 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello Tawzar,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amaculate service from Ada in Stratford…
Amaculate service from Ada in Stratford centre.
14 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Muhammad,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Such an amazing experience with Shaz!
Such an amazing experience with Shaz!! She is a lovely and very caring lady!! Will be definitely coming back soon.
13 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Umu,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing wonderful so pleasent and easy…
Amazing wonderful so pleasent and easy to talk to. Really enjoyed myself in the store with Shaz. Amazing. Shaz needs a pay rise and a bonus. Absolute pleasure. Thank you.
12 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Cenecia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thank you Alice for the kind…
Thank you Alice for the kind assistance. 😊
9 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello Anj,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
shaz and alice are wonderful they…
shaz and alice are wonderful they really helped me make my hubbies 40th birthday perfect and went above and beyond for me 2 lovely ladies xxxx 💛💛🖤🖤💛💛🙏🙏
9 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello Nikki,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Shaz from the perfume shop in stratford
Shaz from the perfume shop in stratford
8 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Burlington,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Had a great experience
Had a great experience, thanks to Samira. She was friendly, patient and knowledgeable. She took the time to ask about my taste and the occasions I’d wear a fragrance for, then guided me through the options without any pressure. Her recommendations were spot on, and I left with several perfumes I’m really happy with.
6 October 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Pprathmesh,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
I am absolutely disappointed with the…
I am absolutely disappointed with the service of the perfume shop I ordered a perfume from one of the shop in Stratford the perfume wasn't available at that time the lady told we can order online it can come to your home in 3 working days I ordered on 21st September still no sign I contacted the helpline they say it's back to shop once we recieve we will refund your money
It was a gift for my wife's birthday I am utterly disgusted with it really not happy it's my first and last time with the perfume shop.
21 September 2026
Reply from The Perfume Shop - Stratford Centre 190
Hello Akhlaq,
Thank you for taking the time to leave your review. I am truly sorry to hear about your experience and completely understand your disappointment.
I appreciate how upsetting this must have been, especially as the fragrance was intended to be a birthday gift for your wife. After being advised in-store that the item could be ordered and delivered within a few working days, it must have been incredibly frustrating to then be left without the gift in time for the occasion.
Having investigated your case further, I can see that the parcel was unfortunately returned by Royal Mail because the delivery address provided on the order was incomplete, as the flat number was missing. As Royal Mail was unable to successfully deliver the parcel, it was returned to us, which is why a refund is now required. I completely understand how disappointing this outcome must have been, particularly given the occasion the purchase was intended for.
I can also see that, following discussions with our Customer Services team, you advised that you no longer wished to receive the item and requested a refund instead. As the parcel is being returned to our warehouse, the refund can be processed once it has been received and checked by our returns team.
I would like to sincerely apologise for the delay in receiving your refund and for the inconvenience, disappointment and frustration caused throughout this experience. I appreciate that waiting for the parcel to be returned and processed has only added to your dissatisfaction, and I am very sorry that we were unable to provide the experience you expected.
If you have any further questions regarding your refund, please continue to communicate with our Customer Services team via the Contact Us section of our website, and they will be happy to assist.
Kind regards,
Logan
The Perfume Shop Customer Services
I went in to the Stratford broadway…perfume shop
I went in to the Stratford broadway perfume shop today .I was served by two lovely ladies named DIANE AND SAMIRA, their customer service was excellent, Diane took her time to show me different perfumes and I made my choice at the end, she was very pleasant to deal with, I am really pleased with her attitude towards customers, beautiful smile too, thanks for your amazing customer service👍🏽🙏
29 September 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Ramatoulie,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
I'm very happy for the service
I'm very happy for the service! Diane from (Stratford Centre) helped me, I'm very happy for shopping!
22 September 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello Казыбек,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Shaz was kind &lovely with me,great…
Shaz was kind &lovely with me,great customer service 😍
20 September 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Rodica,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The staff called shaz was very nice and…
The staff called shaz was very nice and helpful and helpful me make good choices of the perfumes that I wanted
11 September 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Nadia,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The lady helping me today was called…
The lady helping me today was called Shaz, in the stratford store. She is absolutely amazing, ever so helpful and she helped me choose a wonderful perfume for my daughter. Thank you Shaz ❤
4 September 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi Keisha,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Shaz from the perfume shop in Stratford…
Shaz from the perfume shop in Stratford was very good. She was very friendly and helpful. She’s the best.
29 August 2026
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good products
Nice experience buying stuff from them but if some discount option is available would be great
12 November 2025
Reply from The Perfume Shop - Stratford Centre 190
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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