Visited the Livingston branch yesterday to grab my partner some aftershave for his birthday. Both girls in the shop were super welcoming as soon as I got in. Sophie took her time and let me smell some... See more
Location
Switch locationUnit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got excellent service from Amy she was so patient with me and managed to select two purchases that I would not have chosen due to good customer service. She listened to what I was looking for for two... See more
Company replied
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more
Company replied
Kim made picking an aftershave for my Dad’s Birthday so easy. She was genuinely kind and made me feel like she cared. Kim wrapped my gift up beautifully and made my experience really lovely. Thank you... See more
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom
4.9
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just wanted to take a moment to say…
I just wanted to take a moment to say how wonderful Aurora is at The Perfume Shop in Livingston. She is always incredibly polite, friendly and welcoming, and I’m warmly greeted every time I visit.
Aurora’s customer service skills are exceptional. She is genuinely helpful, attentive and always makes the experience feel personal rather than just being another customer. Her knowledge, professionalism and lovely personality really stand out.
The service I receive from Aurora is honestly one of the main reasons I keep coming back to the store. She is a real asset to the team and deserves recognition for the fantastic customer service she provides. A huge thank you, Aurora! ❤️
18 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Daniel,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Staff were very friendly helpful and…
Staff were very friendly helpful and informative
1 September 2026
Reply from The Perfume Shop - Livingston 109
Hi Betty,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
I went to the Almondvale south…
I went to the Almondvale south livingston store. Wow the experience I recieved from Aurora was simply amazing. She was so personable and very professional, friendly. She made me very comfortable and nothing was an issue,
Thank you for being so kind to me and getting exactly what I needed.
Love Gail xxxx
11 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Jamie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Kim was very kind and helpful
Kim was very kind and helpful. The service was excellent, and she made the whole experience really pleasant. Great customer service!
9 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Claudia,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Fin is always very helpfull and…
Fin is always very helpfull and welcomes myself and my mum in the perfume shop, nothings a problem for Fin always happy to help with perfumes or aftershave, takes her time and never feel rushed, great customer service Fin.
5 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Kimberley,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kim's a legend
Kim provided absolutely exceptional service and went completely above and beyond to help us choose the perfect scents for our wedding. Finding the right fragrance can be overwhelming, but Kim's expertise, patience, and warm attitude made the entire experience seamless and incredibly special. Kim is an absolute asset and a credit to the company. We cannot recommend them highly enough! - Brian and Cheryl
5 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Brian,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by Kim and she was super…
I was served by Kim and she was super helpful, very sweet. Made me want to comeback!
4 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Miya,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Kim at Livingston Store was fab
Kim made us feel super welcome from the minute we walked in! My son was wanting a new aftershave and she selected loads for him to try and made a fuss of him when she found out it was his birthday! Highly recommend for both men and women !
2 September 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Lynsey,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
went in the other week to get a travilo…
went in the other week to get a travilo for my holiday and brooke was very kind and let me smell different perfumes until i found one that i liked!
28 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Paige,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Exceptional service at The Perfume…
Exceptional service at The Perfume Shop in Livingston! Aleah was brilliant, when the fragrance I wanted was out of my budget, she guided me to a fantastic alternative I never would have considered.
Just as impressive was how they treated my 10-year-old daughter buying her very first travel-sized perfume. Fin and Kim treated her with the exact same warmth and care as someone spending £100+. In a world where great customer service is rare, this team clearly loves what they do. Safe to say, this is her new favorite fragrance shop!
29 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Natasha,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Kim was absolutely brilliant from the…
Kim was absolutely brilliant from the second I walked in the door. She was so helpful in trying to find the right perfume and had a lovely personality. She tried to her best to find the best deal for me as I was buying an aftershave for my partner and she was very knowledgable about the products and best deal for my money.
I would definitely return to purchase further products from Kim.
29 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fab experience in store thanks to Fin &…
Fab experience in store thanks to Fin & Aleah, both incredibly friendly and helpful and so knowledgeable. An absolute credit to the store
27 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Kim
I was served by Kim, very knowledgeable and helped me pick a perfume for my wife for our anniversary. Also helped me pick something for myself. Great service
27 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
They were so helpful and super nice
They were so helpful and super nice, I’d definitely be bck again
27 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Katrina was exceptionally helpful and…
Katrina was exceptionally helpful and very friendly. Went in only looking and ended up purchasing a very nice bottle of aftershave.
26 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Katrina was excellent help me choose…
Katrina was excellent help me choose the perfect gift for my sister.
26 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim needs a raise !
I was served by Kim today who helped me so much with the perfume I was looking for and was so patient with me. She was so friendly and helped me so so much today! Give this woman a raise !!
24 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service
23 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was absolute amazing!!
Kim was absolutely amazing! 🥹 She was so lovely, helpful and genuinely went above and beyond to help me find exactly what I was looking for. She was so knowledgeable about all the perfumes and made the whole experience so nice and easy. Honestly couldn’t have asked for better service, thank you so much Kim! 🤍✨
22 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was the most helpful sales…
Kim was the most helpful sales representative. She took time to ensure I found the perfect scent and the overall shop experience was extremely enjoyable!
22 August 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.