I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... See more
Company replied
Location
Switch location101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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See what reviewers are saying
Five stars! Absolutely amazing experience at The Perfume Shop in Lakeside. Greeted with amazing customer service. So many great offers to choose from. Staff were friendly and very helpful. Will defini... See more
Company replied
Bought my first YSL Libre! I have to say Sara is the connoisseur of perfumes! Amazing service, will definitely recommend this store to anyone confused about their perfume choices.
Company replied
The customer service was great, quick and simple. The atmosphere was very welcoming. They signed me up to their loyalty programme and let me know the benefits of being a member, I’ll be looking out fo... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, United Kingdom
4.8
Excellent
95 reviews
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Bought my first YSL Libre
Bought my first YSL Libre! I have to say Sara is the connoisseur of perfumes! Amazing service, will definitely recommend this store to anyone confused about their perfume choices.
13 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
very good products and good service and…
very good products and good service and got a freebie bag
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was given good service and was very…
I was given good service and was very friendly
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jane and Sara’s experience was very…
Jane and Sara’s experience was very good and lovely very helpful thankyou
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jane and Sara are so lovely and made me…
Jane and Sara are so lovely and made me feel really welcome and were so friendly. I spent my results day with them and am extremely grateful
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
amazing costumer service by jane and…
amazing costumer service by jane and sarah . great way to spend my results day
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jane and Sarah were extremely helpful…
Jane and Sarah were extremely helpful and very nice
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely staff- Jane and Sarah
Lovely staff- Jane and Sarah, very inviting and helpful
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
we celebrated results day with perfume…
we celebrated results day with perfume shop! brilliant with jayne and sarah
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We got lots of free samples for results…
We got lots of free samples for results day :) Thank you Sarah and Jane x
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
GCSE’s goody’s.
My daughter collected her GCSE’s, and we met the lovely Sarah and Jane look after us and gave her a lovely goody bag.
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good made me feel wanted
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good celebrating our results gcse…
Very good celebrating our results gcse Jane and Sarah
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
jane and sarah were brilliant and very…
jane and sarah were brilliant and very helpful!
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jayne and sarah helped celebrate our…
Jayne and sarah helped celebrate our results day
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jayne and Sarah helped us celebrate…
Jayne and Sarah helped us celebrate results day
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
jayne and sara celebrated our gcse…
jayne and sara celebrated our gcse results with lots of goodies!!
20 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to the Lakeside lower store and…
I went to the Lakeside lower store and Megan was very helpful. She recommended an aftershave which was exactly what I was looking for! Thanks a lot. 5* customer service!
19 August 2026
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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