Visited the Crawley store today and received the most patient and pleasant service. My son wanted to try every aftershave ever designed in the universe before buying, and Hisha...or Misha (sorry I c... See more
Company replied
Location
Switch locationUnit 56, County Mall Shopping Centre, RH10 1FP CRAWLEY, GB
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See what reviewers are saying
I can’t remember her name but I was served by the loveliest girl ever today ! I honestly can’t fault her service and she was so helpful too ♥️ I think her name began with an A but couldn’t recommend g... See more
Company replied
Served by Jessica (name twin!) she was absolutely lovely! So bubbly, I could have stood there and chatted with her all day! She knew her stuff when it came to selling perfume and overall gave me a won... See more
Company replied
Fantastic service every time I come in; great deals and fantastic staff, they know their stuff and super polite, can’t ask for more!
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 56, County Mall Shopping Centre, RH10 1FP, CRAWLEY, United Kingdom
4.0
Great
26 reviews
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Totally disappointed with the delivery/ click and collect service
I ordered a perfume set on 8th July as it was showing 1 hour click and collect from the store. The first email asked me to wait for the confirmation one soon.
Today is 10th July and for one hour click and collect, I'm still waiting for more than 48 hours now, and customer service as usual being like, asked me to wait for the confirmation email. Is this what you say 1 hour click and collect? I wouldn't have ordered this if it wasn't available.
Totally disappointed with the delivery/ click and collect service even after paying for the luxury perfumes.
8 July 2025
Unprompted review
Reply from The Perfume Shop - Crawley 100
Hi,
We regret that the click and collect service did not meet your expectations. We appreciate you bringing this to our attention. Please be assured that we'll investigate the delayed confirmation email and look into improvements for our delivery service. We value your feedback.
The Perfume Shop
Love this
I always buy from them and no one else. Love this perfume as it reminds me of my mum that has passed, as she always wore this perfume. When I have it on, it makes me feel she is with me all the time, even though I know she is anyway
31 March 2025
Reply from The Perfume Shop - Crawley 100
Hello,
We are so happy to hear that you love this perfume and that it brings back such fond memories of your mother. It's heart-warming to know that it helps you feel connected to her. Thank you for sharing your touching story and for your continued loyalty.
Kind regards,
Jasmyn
Served by Jessica (name twin!) she was…
Served by Jessica (name twin!) she was absolutely lovely! So bubbly, I could have stood there and chatted with her all day! She knew her stuff when it came to selling perfume and overall gave me a wonderful experience!
22 February 2025
Unprompted review
Reply from The Perfume Shop - Crawley 100
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Misha and Heidi were extremely helpful!
5 February 2025
Unprompted review
Reply from The Perfume Shop - Crawley 100
Thank you for your 5* review on your recent experience. We appreciate you!
Kind regards,
Sharain
Website very easy to shop
Website very easy to shop, delivery was very quick product arrived next day
31 January 2025
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