Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me... See more
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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See what reviewers are saying
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
151 reviews
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Laura in Colchester branch was so…
Laura in Colchester branch was so lovely and helpful, didn't rush me at all, great experience
7 August 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
This shop is fantastic customer service is excellent
The service was excellent will always return all so friendly and polite
25 July 2025
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
The Colchester shop was amazing
The Colchester shop was amazing. Julie was amazing in supporting me and the wife to make a good choice. Demonstrated robust knowledge of the product.
12 July 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Purple Laura is amazing
I visited the Colchester store and was served by purple Laura, she displayed amazing customer service and I left the shop very happy! Thank you laura
25 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Amazing customer service
Always buy my perfumes from here because of Laura (with the purple hair) she always knows what I am looking for just from a few words. Have never once had a bad experience she is always so welcoming and friendly and because of her amazing suggestions I have bought a perfume every single time even when I had no intention too ! Have never had such wonderful customer service anywhere else compared to this 10/10
21 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
All three ladies that were working…
All three ladies that were working today were just fantastic I had come in previously with my son and when purchasing I couldn’t remember which scent I needed but these guys remember just amazing customer service so friendly shame the rest of the team wernt in today as I have had great experiences with all of them thank you again to Niamh meadow and Laura 😁😁
7 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Well done Niamh
Well done Niamh. You looked after both myself and my husband really well today. You were very helpful, kind and patient, all carried out with a smile, thank you
7 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Amazing
Had Stuart help out with finding a perfume today- really conversational and friendly. Very knowledgeable about what he does and after sampling the whole store, I can definitely say- very patient guy.
Great customer service.
5 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Stuart at the Colchester Branch
Stuart at the Colchester branch was so helpful today. Looking for a gift, vague idea of scents and Stuart sorted a beautiful perfume. He was friendly thoughtful and patient. Service like this means I am now a customer. Thanks
5 June 2025
Unprompted review
Clare - Colchester branch
Clare was amazing I went in looking for something for my gran. I’d never bought any fragrance properly in my life but gave her something id bought previously l. She looked into it and gave me a selection of scents. Very helpful and willing to walk around the shop for my sake. Would definitely go again if she was serving me!
4 June 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Fab experience!
Really personalised experience and made us feel really welcome. Stuart and Laura at the Colchester store were just brilliant!
29 May 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Delivered in great time thank you
23 May 2025
Reply from The Perfume Shop - Colchester 189
HI,
Thank you so much for your positive review!
Kind regards,
The Perfume Shop Team
Fantastic Job at Colchester
Fantastic customer service at TPS in Colchester Town!
I was served by Purple Laura and Stuart and they were both very polite and helpful in picking a scent. Not to mention we were severed so quickly.
Great Team at Colchester
12 May 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Niamh served me today
Niamh served me today, very efficient, informative and polite. She gave me superb customer service. A really pleasant and feel good customer shopping experience. Thank you very much.
25 April 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
So helpful knowing I was not buying
Visited the shop exploring what was available explaining I was checking out not buying immediately. The shop assistant Laura was extremely helpful showing me all sorts of helpful options without 'selling' to me.
Returned half an hour later with my wife and purchased exactly what we wanted as shown.
Laura then pointed out what a good deal the Travelo was as filled and we bought that too.
24 April 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that Laura provided such helpful and informative service. We strive to create a welcoming environment where customers can explore and discover the perfect products without feeling pressured. We're glad that Laura's assistance ultimately led to a successful purchase for you and your wife.
Kind regards,
Jasmyn
Excellent customer service
I went to the perfume shop in Colchester and was served by Claire, she was a great help and had excellent customer service! She was friendly, patient and proactive in helping me find the right fragrance which I really valued as this was my first luxury perfume purchase.
19 April 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
I was served by Laura Purple in…
I was served by Laura Purple in Colchester she gave great service, smiles all around and made us feel so so welcome! she is a gem! - kacey
18 April 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The service was wonderful and thank you…
The service was wonderful and thank you Niamh for assisting me with my partner’s gift.
11 April 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
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