Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me... See more
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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See what reviewers are saying
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
151 reviews
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Great service in Colchester
Great service in Colchester. Today I got served by Purple Laura and she helped me pick out a fragrance I didn't even consider and over all her service was very much appreciated
24 April 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Visited the Colchester branch and was served by a lady called India. She was amazing. Very friendly. We asked for certain scent and she was knowledgeable and pulled different brands for the requested scent. She also made us aware of the offers available.
We finally bought a very nice perfume from the shop.
Can not fault the service.
24 April 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
India has been extremely helpful and…
India has been extremely helpful and knowledgeable when it came to getting a perfume for my mrs! She has been amazing help and I 1000% recommend the perfume shop to everyone. Extremely lovely service and staff!
23 April 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Get served by women named Shantel was…
Get served by women named Shantel was very polite
22 April 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just been served by India so helpful…
Just been served by India so helpful and helped me choose a new fragrance will certainly be back for her top notch Customer service
4 April 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Got nice presumes and was all good and…Gucci oud,valentino and coco madmoseile
Got nice presumes and was all good and smells amazing
30 March 2026
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The “ Perfume Shop” was on the ball
The “ Perfume Shop” was on the ball. Shame about your conveyor Royal Mail, they took 2 attempts to deliver as the first they failed with a pathetic excuse.
29 March 2026
Reply from The Perfume Shop - Colchester 189
Hello John,
Thank you for your review we appreciate your positive feedback regarding our service. We're sorry Royal Mail's delivery didn't meet expectations and regret any inconvenience caused by the delivery attempts.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Purple hair Laura at Colchester store…
Purple hair Laura at Colchester store has been amazing. She knew exactly what kind of scents I would like and has helped me try out new perfumes. I now feel so confident going in and buying perfumes for different seasons and occasions.
28 March 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really good
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab.
Fast delivery
Good communication
Definitely recommend
6 March 2026
Reply from The Perfume Shop - Colchester 189
Hello Sian,
We're glad you enjoyed our fast delivery and communication! We appreciate your recommendation and are really sorry to hear about the ribbon issue, we'll make sure to look into it and you can reach out to our customer service department via our website with images and we can refund this for you. Thanks for the feedback!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Colchester shop very great attendances…
Colchester shop very great attendances by Claire so happy with her help and service 10 out 10 many thanks 🤗🤗🤗🤗🤗🤗🤗
12 March 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Aisha & Purple Laura
I was served by Aisha & Purple Laura. They both are amazing young women who recommended the most beautiful perfumes. They are brilliant ! Thank you ❤️
6 March 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff at the shop are very polite…
The staff at the shop are very polite and professional
28 January 2026
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went there for a bday present and I…
I went there for a bday present and I met the loveliest sales woman she is from Cyprus she was the best really polite and funny helpeome pick up my present all good!
31 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Laura O from Colchester helped us find…
Laura O from Colchester helped us find the best perfume for my husband to gift him on his birthday. Very friendly and patient.. loved the service.thank you Laura...
31 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie from Colchester served me today…
Julie from Colchester served me today and she was amazing, really accommodating and went the extra mile to make sure I got what I needed
31 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie a very welcoming lady
Julie a very welcoming lady. So beautiful in heart . She also made me feel relaxed as to pick the type of fragrance I want .
31 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I been to Colchester store the service…
I been to Colchester store the service of julie so nice happy to see them again
26 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie at Colchester is the nicest woman…
Julie at Colchester is the nicest woman I have ever met , so kind and provides amazing customer service ! So happy with the perfume suggestions 🤍
26 January 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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