Amazing and friendly staff at the place helped me and my girlfriend out with what she wanted as it was her birthday and even included a free gift would 100% go here for any perfumes/Aftershaves.
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
I bought a present for my daughter’s 16th birthday, and Tash and Maryam were so helpful in choosing the perfect gifts. They are such lovely and friendly girls. It was my first time shopping at Th... See more
Company replied
Brilliant service from Jamie and Danielle at the perfume shop in Burnley town centre yesterday. Helped me buy a birthday present and wrapped it up for me.
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
331 reviews
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Perfect
May not have had what I was looking for, but offered me something else that was very similar, and cheaper, explained everything the prices incredibly well and was just brilliant
18 July 2026
Unprompted review
really helpful staff
18 July 2026
Unprompted review
Amazing and friendly staff at the place…
Amazing and friendly staff at the place helped me and my girlfriend out with what she wanted as it was her birthday and even included a free gift would 100% go here for any perfumes/Aftershaves.
18 July 2026
Unprompted review
Brilliant service from Jamie and Danielle
Brilliant service from Jamie and Danielle at the perfume shop in Burnley town centre yesterday. Helped me buy a birthday present and wrapped it up for me.
16 July 2026
Unprompted review
Amazing Customer Service very polite…
Amazing Customer Service very polite and friendly by Tash
17 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing customer service
Amazing customer service. It was the last minute run to buy a present. I was served by Maryam and she was very friendly, patient and knowledgeable.
17 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very kind and nice staff they were very kind and helpful
Very kind and nice staff they were helpful and mice with us
16 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash provided me with excellent…
Tash provided me with excellent customer service today when I popped into the store to purchase some perfume for myself......many thanks
15 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
execellent customer service from tash…
execellent customer service from tash thanku for making a difference in someones day with your smile
15 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I bought a present for my daughter’s…
I bought a present for my daughter’s 16th birthday, and Tash and Maryam were so helpful in choosing the perfect gifts. They are such lovely and friendly girls.
It was my first time shopping at The Perfume Shop, and they also helped me set up a reward card, which was really appreciated.
Thank you both so much for helping make my daughter’s birthday so special. She absolutely loved all of her presents! 🎁💖Xx
9 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic staff,brilliant service and…
Fantastic staff,brilliant service and well knowledgeable on your products
13 July 2026
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A wonderful staff member amina helped…
A wonderful staff member amina helped with buying the perfect gift thank you 😊
12 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jamie and Danielle were amazing and…
Jamie and Danielle were amazing and super helpful!
11 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had Jamie serving us
We had Jamie serving us. He was very polite and welcoming. Helped pick the perfect present thank you x
11 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was amazing and extremely…
The service was amazing and extremely helpful
10 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maryam and tash gave a good service…
Maryam and tash gave a good service keep it up !
9 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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