I went in looking for a perfume I can wear in the day time. I explained to Tallulah what I was after. She shown me some of what they had, I went in wanting one and ended up buying two. Tallulah was ve... See more
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sa... See more
Company replied
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... See more
Company replied
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general en... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
4.9
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went in looking for a perfume I can…
I went in looking for a perfume I can wear in the day time. I explained to Tallulah what I was after. She shown me some of what they had, I went in wanting one and ended up buying two. Tallulah was very professional and knowledgeable. She knew exactly what to show me as I was spoilt for choice!
13 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A wonderful staff member amina helped…
A wonderful staff member amina helped with buying the perfect gift thank you 😊
12 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jamie and Danielle were amazing and…
Jamie and Danielle were amazing and super helpful!
11 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had Jamie serving us
We had Jamie serving us. He was very polite and welcoming. Helped pick the perfect present thank you x
11 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was amazing and extremely…
The service was amazing and extremely helpful
10 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maryam and tash gave a good service…
Maryam and tash gave a good service keep it up !
9 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was looked after by Georgia
Was looked after by Georgia
Service was exceptional and she was very helpful in finding me the perfume that i wanted
5 stars
9 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was really nice and bubbly
Tash was really nice and bubbly, went out of her way to find me the sprays I liked to my taste. Danielle handed the sale and was super polite and very cheerful, great staff. Will be back for sure
7 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good service,nice staff Danielle…
Very good service,nice staff Danielle and tash
7 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tasha was attentive
Tasha was attentive, polite and very helpful. Made the purchase simple and enjoyable for me. Thanks.
7 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff
I had a fantastic experience with Georgia. She was very helpful and assisted me in selecting the perfect go to fragrance. Kind and thoughtful souls like her uplift your shopping experience and make you feel welcome.
4 July 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into today looking for a new scent…
Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sample and try before I eventually settled on one. Overall it was a lovely experience, both asked me great questions regarding what scents I preferred and really did well to find one to match what I was looking for! Would 100% come again and ask them for more advice if looking for something new in the future!
30 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely store and Georgia was great
I was greeted in the Burnley store by Georgia who was fabulous, very accommodating, helpful and friendly. She explained things to me regarding my purchase and couldn’t have been friendlier
30 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10 customer service
I was served by Amina at The Perfume Shop, and she was absolutely amazing. She listened to what I was looking for, gave great recommendations, and made the whole experience easy and enjoyable. Her friendly and helpful attitude really stood out. Thank you so much, Amina!
28 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good experience and excellent customer…
Good experience and excellent customer service from Maryam very helpful
24 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent company
Excellent company. I popped in to the Burnley store to buy a specific perfume for my upcoming wedding, but it wasn't in stock. They said they could order it and it would be delivered to my home within a few days. I was very surprised when it arrived the very next day! Awesome service!
12 June 2026
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was greeted by a lovely staff member…
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general enquiry about aftershave smells for my teenage, son for his holiday . I did end up buying him a fragrance suggested by Georgia, thank you . My son is over the moon with it . I will definitely be back instead of purchasing online . Thank you Georgia for your time on this occasion
23 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited your Burnley branch today.
Visited your Burnley branch today and was served by Danielle. The store and staff were well presented and the staff are very friendly and polite.
I went in to purchase a perfume that has been released today which I was glad to purchase and also left with a second fragrance.
Thank you Danielle for your kindness knowledge and kind words, we will be back again.
22 June 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was very good and my…
My experience was very good and my delivery came on time also the staff was very friendly.
17 June 2026
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.