⭐⭐⭐⭐⭐ Outstanding ⭐⭐⭐⭐⭐ Amazing experience! Barbara at bluewaters was so knowledgeable, patient and friendly. She helped me and my wife find the perfect perfume exactly to our taste—gave grea... See more
Company replied
Location
Switch locationUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
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See what reviewers are saying
“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, g... See more
Company replied
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more
Company replied
Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upse... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom
4.9
Excellent
289 reviews
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⭐⭐⭐⭐⭐ Outstanding
⭐⭐⭐⭐⭐ Outstanding
⭐⭐⭐⭐⭐ Amazing experience! Barbara at bluewaters was so knowledgeable, patient and friendly. She helped me and my wife find the perfect perfume exactly to our taste—gave great recommendations and explained everything clearly. Excellent customer service, made us feel so welcome. Will definitely be coming back!
22 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service! Very helpful, served by Barbara
24 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
For how long will you investigate on…
For how long will you investigate on this issue? This shows that many of your staffs are very dishonest. How could one of your staffs from your store at Bluewater stated "Collected at store" WITHOUT ANY COLLECTION OF SUCH ORDER, after you have stated in an email that you will keep it till certain date? Don't you have the staff's log-in details? Don't you have cameras, are your system not updated? Are there no date and time to the collection? This is an act of extortion to me. Could you please do your investigation thoroughly and refund me ASAP. If you ciuld read through your review, I commented my collection which was with one of your staffs and I commented how smooth and lovely it was. I did not know that the same order was placed twice and I am a busy person who won't go through my email often. I NEVER PATRONISE THE PERFUME AGAIN for this LACK OF INTEGRITY AMONG YOUR STAFFS & YOUR COMPANY.
18 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Elizabeth,
I completely understand why you are so frustrated and concerned, particularly when you have been charged for two orders but have been clear that you only collected one. I appreciate that seeing the second order recorded as collected when you are disputing this would naturally cause you further concern, and I am sorry that you have been left waiting for a clear answer.
Please be assured that I am personally escalating this internally and taking ownership of following this through for you. I have contacted the relevant store team again and requested that the circumstances surrounding both orders are fully checked so that we can establish exactly what has happened with the second order.
I want to reassure you that your concerns are being taken seriously. My priority is to establish the facts and ensure that, if the second order was not collected as you have advised, we can provide you with the appropriate resolution.
I appreciate that you have already been waiting for this to be investigated and that having to continue chasing us only adds to your frustration. I will personally follow this up and, as soon as I receive the information required from the store, I will contact you directly via email with an update.
I sincerely apologise for the worry and inconvenience this situation has caused. I want to get this resolved properly for you and will continue to follow it through until we have a clear outcome.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
I have visit the perfume shop in…
I have visit the perfume shop in Bluewater and there was sales assistant named by SIOBHAN IN BLUEWATER, She’s good at what she does, she treats me well with respect and help me with the product ,she was so patient polite,I will prefer her services over and over again.
21 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Cathy at Bluewater was very helpful and…
Cathy at Bluewater was very helpful and particularly patient till I made the right choice of perfume.I'd greatly recommend that shop as they have very polite and courteous staff.
21 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was amazing
Elizabeth was amazing! I told her that I always wear fresh scent. She took me out of my comfort zone and I opted for Destin by Balmain.
She was very patient with me too.
Thank you so much
21 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was really helpful in helping…
Elizabeth was really helpful in helping me try a fragrance for my partners birthday, she was super personable and helpful!
21 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth at the Bluewater store has…
Elizabeth at the Bluewater store has been awesome in her service. She has been extremely helpful and very accommodating to my little girls.
21 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Just made a purchase
Just made a purchase, assistant Siobhan was so helpful in the Bluewater store in the upper mall, will definitely make a return visit great customer service 👏
20 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tomi from the Perfume shop was…
Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice.
I will definitely come back to perfume shop and Bluewater because of her exceptional and outstanding service.
19 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I picked up ONE ORDER NOT TWO, Why lied that I picked another order?
Hi,
I have just realised that your company charged me for two different orders while I only picked one order which I received on 28th of July 2026. I did not realised that the 1st order I made went through on your website due to technical issues and I later ordered same items on your app. I am a busy person who does not always check my email, not until yesterday 18th of August 2026 that I realised that I was reminded on the 31st of July to pick the 2nd order up, which i did not pick at all. The order was for my husband's birthday on the 29th of July, there is no way I will order same thing as a gift. But to my greatest disappointment, you stated on the app that received at store! That was a great lie. Kindly look into this ASAP. I DO NOT LIKE PATRONISING ANY COMPANY WITH UNFAITHFUL STAFFS OR ANY ANNOYING ERROR LIKE THIS.
Kindly find the attached documents and refund me ASAP.
18 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Elizabeth,
I completely understand why you are so frustrated and concerned, particularly when you have been charged for two orders but have been clear that you only collected one. I appreciate that seeing the second order recorded as collected when you are disputing this would naturally cause you further concern, and I am sorry that you have been left waiting for a clear answer.
Please be assured that I am personally escalating this internally and taking ownership of following this through for you. I have contacted the relevant store team again and requested that the circumstances surrounding both orders are fully checked so that we can establish exactly what has happened with the second order.
I want to reassure you that your concerns are being taken seriously. My priority is to establish the facts and ensure that, if the second order was not collected as you have advised, we can provide you with the appropriate resolution.
I appreciate that you have already been waiting for this to be investigated and that having to continue chasing us only adds to your frustration. I will personally follow this up and, as soon as I receive the information required from the store, I will contact you directly via email with an update.
I sincerely apologise for the worry and inconvenience this situation has caused. I want to get this resolved properly for you and will continue to follow it through until we have a clear outcome.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Omario was fantastic
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer service and a really nice guy. Thank you, Omario!
17 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 4⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to the Perfume shop at Bluewater…
I went to the Perfume shop at Bluewater shopping centre branch, customer service were amazing, special thank you to Barbara for going extra mile to help me pick the gift and get my own little treats :) xxx much appreciated , kindness goes a long way :)
17 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Laura was amazing very experienced
Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upsell with delight! Very talented and good at her job! Thanks Laura x
16 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Store location Bluewater staff Barbara
“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, gave great recommendations, and made the whole visit pleasant and easy. It’s rare to get such warm, helpful service these days. Highly recommend this branch—ask for Barbara if you want great assistance!
14 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Barbara was very helpful and patient
Barbara was very helpful and patient
14 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was looking for a birthday gift for…
I was looking for a birthday gift for my friend, struggling to decide which perfume to go with Siobhan helped me narrow down my options and ever got the perfect gift. She also done a lovely customised wrapping which made the gift lovely and perfect. I was really happy with my purchase and will be coming back
14 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience with Kathy who was…
Great experience with Kathy who was very knowledgeable in the Bluewater store.
14 August 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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