The Perfume Shop - Aberdeen 62 Reviews 

537
TrustScore 5 out of 5

4.8

Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Shout out to you, Penny! My mom and I visited the shop to look for a perfume, and Penny did so much more than just help my mom find exactly what she was looking for - Penny was so personable and made... See more

Company replied

Rated 5 out of 5 stars

I very rarely leave reviews however I couldn’t not after being served by penny on Saturday 15th Aug. I went in for a small bottle of perfume for my girlfriend and left with two of the new YSL fragranc... See more

Company replied

Rated 5 out of 5 stars

I went into the store in Bon Accord Aberdeen yesterday looking for my wedding perfume, Penny was absolutely wonderful, she asked great questions and helped me find the perfect scent for me. She was ge... See more

Company replied

Rated 5 out of 5 stars

Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

537 reviews

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4.8

All reviews

(537)

36,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Went to the shop and was attended to by…

Went to the shop and was attended to by Penny who was very helpful and informative. Great customer experience overall thanks to Penny.

14 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny in aberdeen is the best always…

Penny in aberdeen is the best always recommends the best smells always go back

29 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny the Hero

I very rarely leave reviews however I couldn’t not after being served by penny on Saturday 15th Aug. I went in for a small bottle of perfume for my girlfriend and left with two of the new YSL fragrances. Top class service from her and will definitely be back to St Nic branch

15 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent Experience

I went into the store in Bon Accord Aberdeen yesterday looking for my wedding perfume, Penny was absolutely wonderful, she asked great questions and helped me find the perfect scent for me. She was genuinely excited for us getting married and gave excellent customer service. I also love how small and intimate the store is as you get plenty focus and attention.

19 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Top class customer service

Shout out to you, Penny! My mom and I visited the shop to look for a perfume, and Penny did so much more than just help my mom find exactly what she was looking for - Penny was so personable and made us feel incredibly welcomed. Such a lovely shopping experience!

19 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was looking for a perfume for a friend…

Was looking for a perfume for a friend of mine. Penny was extremely helpful and friendly

18 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We had really an amazing conversations…

We had really an amazing conversations with penny, my husband was looking for a perfume that suits him, he wanted a sample to see if it suits him , it was not available , then penny looked after really well, and husband and I was got served with love care , my daughter was too happy to see her, really good vibes, we definitely will visit again .

17 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very nice,very cool

Very nice,very cool

11 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The lady that I attended to me was…

The lady that I attended to me was amazing. Her customer service skill worth rewarding. I came for one perfume then she made me bought 3 😁.
Her name is Penny.

13 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny was really helpful and assisted…

Penny was really helpful and assisted me to pick out the perfect perfume for me. She listened to the what I liked and showed me various perfumes finally settling for Jimmy Choo. Thank you

14 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny from Bon Accord Perfume shop

Companys employee called Penny in the Bon Accord centre in Aberdeen was an absolute star, so warm and friendly and made the wife’s experience in the shop really good, we came out of there feeling we had a new friend

31 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

John & Linda

Extremely helpful staff, pointing out new products and patiently finding perfumes to suit my requirements.
Always leave the shop satisfied.

7 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and efficient staff. Gave me good advice with reference to posting my purchase to my sister in East Grinstead, West Sussex. Thank you

6 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Quality of Service

I was served by Kirsten, who provided quality customer service and gave helpful and prompt recommendations every step of the way - despite only having started the previous week.

Genuinely impressed!

7 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very easy to order on line and very…

Very easy to order on line and very quick to come

5 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Unprofessional stuff

Unprofessional stuff

4 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello Sabyasachi,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.

Sincerely,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I like the perfume shop

I like the perfume shop

4 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

To be honest “Jasmine” she served us…

To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her

8 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was very happy with everything the…

I was very happy with everything the packing also the test test thank you so much. I always look forward to when I get this delivery.

3 August 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Morag is 10/10

Morag went above and beyong for us. Cannot thank her enough. Absolutely outstanding service x

1 August 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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