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People's Pension Reviews 

22,810
•
TrustScore 4.5 out of 5

4.3

Pension Fund
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Review summary

Created with AI, based on recent reviews

Looking at 6,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who provide clear guidance and support on various pension options. People genuinely appreciate the efficient service, smooth navigation, and fast responses when handling withdrawals and account updates. Many consumers note that communication is clear, making the entire journey straightforward and reassuring from start to finish. Some reviewers were not happy with the slow processing times and occasional delays experienced when trying to access their funds. A few other people also felt that the website was not very intuitive and that completing transfer procedures could be quite complicated.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions with phone assistants as... See more

Service

Customers had positive experiences with service, highlighting fast and reliable support for pension... See more

User experience

Reviewers express great satisfaction with user experience, highlighting how straightforward and fast the... See more

Response time

Clients share positive opinions on response time, highlighting fast and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more

Rated 5 out of 5 stars

I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more

Rated 5 out of 5 stars

Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more

Rated 5 out of 5 stars

My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more

Company details

  1. Pension Fund

Written by the company

People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.3

All reviews

(22,810)

6,687 reviews in the last 12 months

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Rated 1 out of 5 stars

Just abysmal

What went wrong? Literally everything . Abysmal complaints service that don’t talk to you even when you call. They think they are great and have that corporate confidence that they are perfect. The reality is the opposite, utter incompetence

21 August 2026
Rated 4 out of 5 stars

pension transfer

pension transfer - this was concluded successfully after completing the competing requirements for both transferror and transferee pension schemes

19 August 2026

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