The Pension Planner Reviews 

406
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been putting off getting pension advice for a few years, but realized I needed to know what to do with some older, small pension plans. I looked at reviews of several IFA companies and de... See more

Rated 5 out of 5 stars

Craig from Pension Planner couldn't have been more helpful and knowledgeable. He's really improved my understanding of pensions generally and specifically my own numbers. This service is exactly what... See more

Rated 5 out of 5 stars

Craig was extremely knowledgeable, helpful, friendly and very nice to deal with. I would recommend The Pension Planner Ltd for advise with pensions, I have more peace of mind after speaking to them.

Rated 5 out of 5 stars

Shane Kao steered me through what felt like a pension minefield after my husband's death. He explained everything patiently and clearly. I felt a genuine care for me and my family. The written report... See more

Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Investment Company
  5. Investment Service
  6. Pension Office
  7. Retirement Scheme Provider

About The Pension Planner

Information provided by various external sources

The Pension Planner was established in 2012 by Andrew Hursthouse and Nicholas Pratt in order to provide professional pension advice specialising in the post retirement market.

Between them, Andrew and Nicholas have over twenty years experience as Independent Financial Advisors.

We genuinely care about our clients, take pride in our work and always deliver on our promises.

It’s these simple but all important qualities together with our knowledge and expertise which helps differentiate us from the rest and ensures we build lasting and trusted relationships with our clients.

The Pension Planner

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(406)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional advice

Pension planner was recommended by a friend.
My planner Shane keo was knowledgeable about what I should invest in. He spent time explaining the details.
Good follow up meetings.
Very happy with the service

22 May 2024
Unprompted review
Rated 5 out of 5 stars

After contacting several companies to…

After contacting several companies to help sort my pension out I finally settled with The Pension Planner. I made this decision because from the first phone call Nick put me at ease and was always available to answer any queries I had. Chris was great at keeping me updated with how things were progressing with the transfer of funds. The whole process was made as stress free as possible and would highly recommend using them.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional Pension Advisers

I was introduced to the Pension Planner via a website when I needed help recently with a maturing Pension. I explained the issues I was having, and Shane Kao contacted the Pension company dealing with the issues and advising on the policy. I was happy to have experts looking after my affairs. I also had some other pension policies which Shane and Chris Minter were happy to help with. They were always there to listen to my questions and give sound advice. I highly recommend their company.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Unbeatable Service

The service I received from this company was truly excellent. I'm 58 years old and had 2 Seperate pension pots that I wanted to move into a single pension that I could access as and when I wanted.
After contacting them via their website I was promptly contacted by Chris Minter (administrator) who asked for a brief outline of what I was looking for and then he arranged a meeting with one of their financial advisers and pension specialists named Shane Kao.
I met Shane at their offices although this could also be done over the Internet if preferred. Shane was first class. We discussed in depth my current financial situation, my requirements, my attitude to risk etc and a couple of weeks later Shane had complied a very detailed report along with his recommendations. Along the journey both Chris and Shane were easy to contact should any questions arise. They were both superb. They both kept me well informed every step of the way.
This was a very big step for me to take and I was a little nervous but I am so pleased that I chose this company to guide me.
After the process was complete their follow ups were much appreciated and both are available for further advice should I need it.
I cannot recommend The Pension Planner highly enough. 5 stars without a shadow of doubt.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Advice on pension transfer

Very efficient process. Excellent communication from Chris, with regular progress updates. Shane was thorough and patient, outlining my options over multiple Zoom calls. I was happy with the advice given and the implementation of the recommended plan.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Great all round service

I found The Pension Planner on the list of government approved pension advisors website. I contacted a few but Shane was really the only person who contacted me in a timely manner. The personal attention I received from Shane, Chris and Chris made the process of accessing and reviewing my pension very easy and so glad they are now looking after my pension. They set out all my options and associated costs very clearly allowing me to make the best decision for me. I would definitely recommend them to anyone who has a pension fund.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly advice

Superb advice from Lisa, ably supported by Chris. Lisa spent a lot time patiently explaining our options and answering our questions promptly and in a very friendly way. She really helped us to understand the possibilities and her advice was so helpful as we had little experience and knowledge. I would highly recommend to anyone.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Another great service

Lisa Ellaway and Chris Minter acted in an extremely professional manner helping me amalgamate my pension funds into a single pot before identifying an appropriate annuity provider. They kept me updated at every stage of the process.

I was also impressed with the speedy service. Less than 12 weeks elapsed from the time I first made contact with Lisa to when I received my first monthly annuity payment.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Completely satisfied

Completely satisfied after a recommendation from a friend , Shane gave me great advice and I was happy with his feedback and confident to go ahead with my future pension planning .

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing
Could not have asked for a better team to deal with our finances.
Marvin, Chris and Chris .
Great service .

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Top What a great company to deal with

What a great company to deal with. Shane Kao made the initial contact via “Unbiased “ then his team kept me updated at every step. Personal finance can be a nightmare but this company made it painless.
Thanks for your service and look forward to our ongoing relationship.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Altogether excellent

A friendly, jargon-free service. Sanjoy gave me clear guidance and patiently explained things about my pension I didn't understand (which was a lot). He understood my circumstances and helped me clarify the best way forward. I would definitely recommend.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Best (first) Pension decision I have made...

For years I'd been putting off giving serious scrutiny to my pension and future plans. I finally got round to it, and contacting the Pension Planner was probably the best (first) decision I made.

Specifically, I worked with the brilliant Lisa-Jade. Lisa was insightful from the off. As someone who is just bamboozled by all things Pension, I really can't recommend Lisa enough.

Imagine you had a friend who was not only giving of her time and expertise, but had the ability to translate the Pension landscape in plain speak. Long story short, with Lisa's guidance, I've now got the first snap-shot of what I *really* need to do, should I want to consider retiring at 60.

I was therefore able to see things for what they are, and not rely on my own imagination, or worse, assume that 'everything will just work out'.

I trust Pension Planner understand the fantastic asset they have in Lisa. I'm not only grateful for the view on my Pension plans, but very glad I've now got a superb contact for any future financial queries or concerns. Thanks again Lisa, very much appreciated.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Totally Trustworthy Company

Shane from The Pension Planner was so professional, and knowledgeable. He kept me informed of the whole transfer process of my pension. Trust was really important to me, due to my professional involvement with a previous pension advisor company who ceased trading. I had total trust In Shane and I am delighted to have found this company and my trust has been restored.

Chris from the admin team sent me weekly emails to keep me informed of the transfer process which I found extremely helpful and reassuring. Thank you Pension Planner.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and professional The Pension Planner were extremely…

The Pension Planner were extremely helpful from my first contact. Chris kept me updated with how things were progressing with my pension provider.
Lisa was very pleasant, knowledgeable and professional.
In the end I was able to manage things myself but the advice from Lisa was invaluable and there was no pressure to use their services.
I would highly recommend The Pension Planner

5 December 2023
Unprompted review
Rated 3 out of 5 stars

Using Redundancy to top up pension…

Unfortunately the advisor did not have a clue about redundancy payments and being able to use as a carry forward into the pension.
After several hours looking online I managed to sort it out myself.

12 May 2023
Unprompted review
The Pension Planner logo

Reply from The Pension Planner

Dear Mr Slaney,
I am sorry to hear you didn’t get the response to your query with our company, we pride ourselves on our 99% 5* client reviews and strive to maintain the positive feedback we regularly receive. We are unable to locate your enquiry and none of our advisers have notes over a discussion with you and your experience back in May 2023 when you stated we were unable to provide the guidance you sought from our adviser team. As a co-director of the business, I would be more than happy to discuss this matter in person, please feel free to call our client service department on 0800 0787182 asking to speak with myself, Nicholas Pratt or my fellow co-director Andrew Hursthouse.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look