TPN - THE Pallet NetworkReviews 

First of all we were not contacted in time for the delivery.Additionally the driver was extremely rude threatening to leave the parcel outside and ended up doing so despite me politely requesting him to leave it in a safe place.

Based on the reviews here, I thought I was in for a terrible experience.
When their tracking data starting shifting the hourly slots later and later I did wonder.
But the delivery was in the morning, via Hallam express. This courier has delivered to me before and are great. The bulk bag of Topsoil was dropped on my drive with no drama.
Guessing TPN subs out the deliveries to other companies?
1 star knocked off as the TPN tracking details are pretty useless, short notice updates and the ETA times changing.

The delivery turned up on time but the driver was rude and difficult. He didn't want to help at all and tried all sorts of excuses to leave the pallet in the middle of the driveway. His best offer was to move it so it would block the car. I understand kerbside delivery, but this was appalling service.
I had to argue with the guy so the pallet wasn't left in everyone's way and he was obnoxious and didn't want to help at all.

Accurate tracking. On time. Great driver, nothing too much trouble. Super service

Can’t fault this company at all. My delivery arrived next day, at the time provided, and the driver was great! Called me beforehand to make sure I was in and went out of his way to bring the pallet right up just inside my back gate.

Delivered on time on the day promised, can't fault them. The delivery driver was a friendly chap who phoned me to ask for the final few directions, happily reversed his truck into a tight cul-de-sac, and then brought the pallet to my kerbside. To be fair the tracking app needs fixing but everything else was brilliant. Nice job

Absolutely disgusting service and even worse customer service when calling to try to make a complaint! DO NOT USE THIS COMPANY 🤬

Understand ‘kerb side delivery’ but when stood there holding our 8 month old and our 3 year old at the side, the oh so helpful delivery drivers solution was to leave the pallet blocking a public path making everyone walk in the road rather than offer some assistance.

Diabolical and beyond unhelpful….avoid these like the plague!!!

**Your ‘partner’ company is about as helpful as you are. Please contact me about making a formal complaint if you have such an option (which I doubt)

Ordered some radiators that were apparently being delivered by this company.

The driver was super rude and intimidating - complaining he wouldn't help me with them because he called my partner shouting and swearing that the entrance to our flat was on the back of our road? This was already in the delivery note and clearly communicated. He dumped the radiators and a pallett on the road, not even on the pavement and drove off swearing to himself.

I don’t usually leave reviews, but the service I received was outstanding and deserves recognition. The tracking was spot on, providing an accurate ETA, and the delivery driver was professional, well-presented, and polite. Everything arrived as expected, and I’m looking forward to enjoying my new garden furniture. A seamless and stress-free experience—highly recommended!

Rude delivery driver with no manner.

Avoid - don't turn up. Tracking number is always 'in the next hour'. Beyond rude delivery driver, who dumped delivery in road as no-one was in (wrong delivery date) and forged delivery signature. Worst I've ever dealt with.

Avoid this company, avoid and company using this company , its a scam, my pallet never even arrived, phone rings but nobody ever picks up , just avoid !!!

Horrendous company, if you are buying something and you see this company delivering it then avoid it! Goce you an hour time slot and it just keeps changing every min to the next hour, pallet never arrived now trying to claim the money back , they should be shut down!

Dangerous tailgating driver NX22 PMV. Road full of drivers, both cars and lorries, keeping their distance etc. multiple times this driver pushed so close I couldn’t even tell it was a lorry because from mirror. At one point when I put my hazards on for a moment to encourage him to move further back he flashed his lights and got even closer. Please check dashcam between 10 to 11pm. I was worried for my life the entire drive, he was so close I would not have had the time to even turn into a side road if I wanted to I had to keep on going forward because I ran the risk of him crashing into me if I dared stop. I will be reporting this driver to the police. Based on other reviews it seems that aggressive drivers is a common trait in this company.

Awful company, none accurate delivery times supposed to give an hour window but this hour keeps changing when you log on say you were to log on at 9am it would say 9am - 10am then if you were to log on 9:30am it would say 9:30am - 10:30am. Useless

In contrast to other reviews I found TPN fantastic with my delivery.

From when it was passed to them from the retailer the tracking updated reliably and it was delivered on the date it was estimated. They called me a couple of times leading up to it to check I was available and advice regarding the delivery (due to where I live I couldn’t have 2-man delivery into house which was fine and prior agreed by me with retailer). Exceptional customer service compared to some other delivery companies we’ve used in the past and really friendly!

The delivery driver was also great, got a call with an ETA when nearby. He was also friendly and helpful bringing the pallet up to the front door for us. The furniture item I ordered was not damaged and box in good shape too, again a bit of a rarity in my experience with other companies!

The only constructive feedback I’d give is that on the tracking for the stages, it uses acronyms and some of them I wasn’t quite sure what they meant. The symbols help a bit but if these were explained it would be a bit easier to understand where the delivery is at when you check. Not a big deal though as you can still see it going through the stages.

Quick, friendly and efficient, would recommend!

From my perspective the other poor reviews aren't 100% warranted, but the key problem with, 'The Pallet Network' is they will send estimated delivery information which just isn't accurate, so you could end up waiting in all day for a delivery which could turn up the following day (which was my experience). My view is that its best not to give out delivery timings at all unless they are accurate since its much more frustrating when they are wrong and you waste time waiting for a delivery which just doesn’t turn up.

I did speak to their customer support team, the person I spoke with was very helpful and did give my accurate delivery information. The driver who delivered my pallet was very good, he moved the pallet into my garage for me and was very helpful and courteous, also the item was in good condition with no damage.

I ordered some paving slabs and received nothing from TPN until I had a call on a Monday afternoon saying they were at my house and nobody was there to sign for the slabs. Contacted the paving company and they rearranged delivery for Wednesday but said unfortunately TPN don't provide tracking. So I booked Wednesday off work and the day passed with no delivery!
They can't expect people to stay home from the day they order something until the day it is delivered!!! Other pallet delivery companies manage to contact you before delivery so not sure why this one can't.
I have now had to book another day off work and they are meant to be delivering this morning but I won't hold my breath...

Took an extra day to deliver. ETA times are provided which continuously move throughout the day.

Hi, I'd like to say many thanks for the great service from TPN. The driver delivered my pallet right to my door, and nothing was too much trouble for him. All the best to everyone at TPN from Francis