The order was damaged by everi. Since then, I have had no contact from TPZ. No replacement has been dispatched. I have contacted them 3 times without a response over the last 2 weeks I have run... See more
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See what reviewers are saying
I have finally used up all of the free samples I received, I only expected one! They seemed quite strong and I have shipped 4 parcels using them all have arrived at their destination well! I really li... See more
Company replied
We bought mailing bags from this company many times to mail out our smaller items. As an online business our service is paramount. With our last order there was a problem that was eventually and succe... See more
Company replied
Order was easy to place and website easy to navigate. Disappointed with delivery, as we are a business and closed at weekend. Package was left outside building, unsheltered, on a Friday we think, so... See more
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Company details
Written by the company
The Packaging Zone, a young and dynamic company, is an importer and distributor of packaging products throughout the United Kingdom. We pride ourselves to be the packaging solution company whose services are specially tailored to e-commerce businesses of all sizes. E-commerce is a fast-moving industry which is why we have an adjusted service offering to ensure your industry with a flowing supply of products. With a rapidly expanding range of high-quality products and materials. TPZ Group strives to give the best customer experience in the most effective way. Our dedicated team take into consideration the need of our customers, sourcing our products directly to ensure a trustworthy service.
Contact info
Unit 5c, Tungsten Park, Colletts Way, Witney, OX29 0AX, Witney, United Kingdom
- (+44) 020 8064 1686
- cs@thepackagingzone.com
- thepackagingzone.com
3.4
Average
138 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parcel was damaged by everi
My parcel was damaged by everi,
They did nothing to correct it, i have contacted them 6 times over the last month with no responce.
I now have no bags to dispatch orders
I WANT A REPLACMENT OR MY MONEY BACK!!
12 March 2026
The order was damaged by everi.
The order was damaged by everi.
Since then, I have had no contact from TPZ. No replacement has been dispatched. I have contacted them 3 times without a response over the last 2 weeks
I have run out of mailbags for my business, causing many problems.
The customer service is non-existent!
4 March 2026
Unprompted review
I did not receive all my order
I did not receive all my order, and I have emailed more than once and I am not getting a response from anyone
Very disappointed
14 March 2026
Highly recommended
Speedy delivery, excellent price and brilliant quality mailing bags. The place I always go to. Highly recommended
28 January 2026
Order still not received after 2 weeks
My order was placed on 14th October and to date (29th October) I am still awaiting delivery of the goods.
14 October 2025
Reply from The Packaging Zone
Dear Lorna,
Thank you for your feedback. As soon as we became aware of the situation, we promptly dispatched a new order to ensure you receive the goods. It appears there has been a glitch with the EVRI delivery service, and we sincerely apologize for the inconvenience this has caused.
We hope the new order reaches you soon, and if you are satisfied once it is received, we would appreciate it if you could consider retracting your review. Your satisfaction is very important to us.
Thank you for your understanding.
Best regards,
The Packaging Zone
Everything was great!
30 August 2025
Reply from The Packaging Zone
Hi Malaasia,
Thank you for your kind words! We're glad to hear that everything went smoothly. We appreciate your feedback and look forward to serving you again!
Best Regards,
The Packaging Zone Team
Reply from The Packaging Zone
Hi Catalin,
Thank you for your kind words! We're glad to hear that everything went smoothly. We appreciate your feedback and look forward to serving you again!
Best Regards,
The Packaging Zone Team
Great service
Great product, reasonable price and quick delivery. Cannot fault and will be a return customer!
6 August 2025
Reply from The Packaging Zone
Hi Callum,
Thank you for your kind words! We're delighted to hear you’re happy with the quality and delivery speed. We appreciate your support and look forward to serving you again!
Best Regards,
The Packaging Zone Team
Reply from The Packaging Zone
Hi Alison,
Thank you for your kind words! We're delighted to hear you’re happy with the quality and delivery speed. We appreciate your support and look forward to serving you again!
Best Regards,
The Packaging Zone Team
DO NOT BUY FROM THIS COMPANY.
We never received the goods and have not had a refund.
Emailed, no response. Phoned and someone just cut me off. I rang seven or eight time consecutively and this happened each time until they eventually answered.
The said Evri tracking showed delivered but we did not receive the goods and our Ring cameras showed no one at our property at the time they claimed it was delivered. Shocking customer service.
29 July 2025
Reply from The Packaging Zone
Hi Robert,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced and for the lack of proper communication. We take such matters seriously and would like to investigate this issue further. Please contact our customer service team directly at cs@thepackagingzone.com with your order details so we can resolve this situation promptly and ensure you receive a refund or replacement. We appreciate your patience and are committed to improving our service.
Best Regards,
The Packaging Zone Team
Reply from The Packaging Zone
Hi Colin,
Thank you for your kind words! We're glad to hear that everything went smoothly and that your delivery was prompt. We appreciate your feedback and look forward to serving you again!
Best Regards,
The Packaging Zone Team
The packaging was exactly what I needed…
The packaging was exactly what I needed - a huge bundle of it in fact but at a reasonable cost. Arrived promptly.
15 July 2025
Reply from The Packaging Zone
Hi,
Thank you for your wonderful review! We're thrilled to hear that the packaging met your needs and that you found our pricing reasonable. We're also glad it arrived promptly. We appreciate your support and look forward to serving you again in the future!
Best Regards,
The Packaging Zone Team
Reply from The Packaging Zone
Hi Sarah,
Thank you for your positive feedback! We're thrilled to hear you’re pleased with our product and the fast shipping. Your satisfaction is our top priority, and we look forward to serving you again soon!
Best Regards,
The Packaging Zone Team
Reply from The Packaging Zone
Hi Amanda,
Thank you for your kind words! We're delighted to hear that you're satisfied with the product and our quick delivery. We look forward to serving you again soon!
Best regards,
The Packaging Zone Team
Package not received
Package not received, no response to e mail, no response from Evri. Have had to order till rolls from elsewhere and received them next day. Please refund
27 June 2025
Reply from The Packaging Zone
Dear John,
We sincerely apologize for the issue you experienced with the delivery and for the lack of response to your email. We are also sorry to hear that Evri was unresponsive.
As a gesture of goodwill, we have resent the package to you, and you should receive it within the next day. We appreciate your patience and understanding.
If you are satisfied with the product upon receipt, we kindly ask you to consider retracting your review. Should you encounter any further issues in the future, please do not hesitate to contact us directly at cs@thepackagingzone.com so we can assist you promptly.
Thank you for your understanding.
Best regards,
The Packaging Zone Team
Great product & fast shipping thanks
16 June 2025
Reply from The Packaging Zone
Dear Jason,
Thank you for your fantastic feedback! We're thrilled to hear you’re pleased with our product and the fast shipping. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Packaging Zone Team
Reply from The Packaging Zone
Dear Mrs. Clayton,
Thank you so much for your kind words! We're delighted to hear that you found it easy to order and that you received great service. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Packaging Zone Team
Dishonest shop
I ordered 6 rolls of pallet wrap but out of 250m length there is a maximum of 150m in each. I reported it and gave an example showing how much a 250m roll should weigh. Unfortunately I have not received any response. I intend to report it to Citizens Advice.
16 June 2025
Unprompted review
Reply from The Packaging Zone
Dear Waldemar,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. To resolve this issue promptly, please contact us directly at cs@thepackagingzone.com so our team can inspect the rolls and work towards a suitable resolution.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Best regards,
The Packaging Zone Team
Great product as described very strong
Great product as described very strong, delivered very quickly. Will be back again definitely.
27 May 2025
Reply from The Packaging Zone
Hi Antony,
Thank you for your kind words! We're delighted to hear that you're satisfied with the product and our quick delivery. We look forward to serving you again soon!
Best regards,
The Packaging Zone Team
Have only received half my order and…
Have only received half my order and despite trying to contact them 3 times I've had no response.
21 May 2025
Reply from The Packaging Zone
Hi Hannah,
Thank you for bringing this to our attention. The missing parcel was resent as soon as we were informed, and it was delivered to you on 11 June 2025 via Amazon with tracking number UK2912446840.
We hope you are satisfied with the resolution. If so, we kindly request you to consider retracting your review.
Warm Regards,
The Packaging Zone Team
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