I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago. It unfortunately didn't help at all I woke up one day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Bought a coat
#Bought a coat, and returned it for a different size. After 2 went missing the 3rd turned up in the wrong size again. Returned it again to be told its no longer in stock and got a refund.
BUT I have paid £12 in returns to receive NOTHING. So now I'm £12 down and nothing to show for it!
Not very professional whatsoever!
Extremely upset by this.
16 December 2025
Unprompted review
Reply from The Oodie
Hi Adam,
I’m incredibly sorry for the experience you’ve had - from the repeated delivery issues to receiving the wrong size, and then the item going out of stock. This is absolutely not the standard of service we aim to provide, and I completely understand why you’re so upset. I also want to reassure you that you have not been left out of pocket for any part of this situation. All three of your orders have now been fully refunded and sit at £0.00, including the most recent order. The only remaining balance was the original £3.99 shipping fee, which normally isn’t refunded for “change of mind” returns. However, given the inconvenience and frustration you’ve experienced, we have now refunded this amount as well as a gesture of apology. Once again, I’m truly sorry for how disappointing and stressful this process has been. This isn’t the experience we want for any customer. If you have any further questions or concerns, please do not hesitate to contact me directly at steph@theoodie.com. Thank you for bringing this to our attention.
Take care,
Steph x
I had bought my daughter a dressing…
I had bought my daughter a dressing gown for xmas ..she needed the receipt which l could not find .. within minutes of using their Comfort Consultant Support UK chatline, it was in my inbox - Amazing Service - would not hessatate to use this company again
27 January 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you so much for sharing this lovely review! We’re so happy to hear that our customer service team was able to help you so quickly - that’s exactly the kind of service we always aim to provide. I’m glad we could get the receipt to you right away so your daughter could enjoy her Christmas gift without any stress. Thank you again for your kind words - we truly appreciate it, and we’d be delighted to help you anytime in the future! 💖
Take care,
Steph x
Smelt of cigarettes
I recently bought one of the oodie coats in the sale. The overall design of the coat is nice but it arrived stinking of cigarettes and Febreze which was so disappointing. With it being a sale item I was unable to return it. I might not have minded but even in the sale it was still very expensive for what it is. I generally only ever have an “ok” experience with my oodie purchases. Either they take weeks and weeks to arrive or you can tell it’s a return that’s been quickly turned around and sent out again without any real QA.
12 January 2026
Unprompted review
Reply from The Oodie
Hi Hannah,
I’m really sorry to hear about the experience you had with your Outdoor Jacket - receiving an item with an unpleasant smell is absolutely not the standard we expect, and I completely understand how disappointing that would be, especially when you were excited to receive it. Just to clarify, if an item arrives in a faulty or unacceptable condition (including strong or unusual odours), this is always covered by our returns policy, even if it was purchased on sale. You should never be left feeling stuck with a product that isn’t in the condition it should be. I also want to apologise for the inconsistency you’ve experienced across previous orders, including delivery delays and concerns about quality checks. Your feedback is genuinely important, and we’ll be using it to continue improving both our fulfilment and QA processes. Thank you for taking the time to share your experience - I’m truly sorry that this purchase didn’t meet expectations. If you still need help with this order, please feel free to reach out to me directly at steph@theoodie.com and I’ll be happy to assist.
Take care,
Steph x
Oh my goodness these pyjamas are super…
Oh my goodness these pyjamas are super comfy I love them, so I bought nearly every design 😊 I also bought them in the sale so I got them for a bargain price. They are definitely worth the money if you're paying full price though.
12 January 2026
Unprompted review
Reply from The Oodie
Hi Alison,
Oh wow - thank you so much for this amazing review! We’re absolutely thrilled to hear how much you’re loving your pyjamas. It’s so lovely knowing they’re super comfy for you - and nearly every design?! That’s the highest compliment we could hope for! 😊 We’re also glad you managed to grab them at a bargain during the sale, and it means a lot that you still feel they’re worth the full price. Thank you for your support and for spreading the cosy love - enjoy every pair! 💛
Take care,
Steph x
Happy with my orders
I have ordered a few times from The Oodie, and I have never been disappointed. I find their oodies, onesies and coats good quality, very warm, comfortable and with nice designs. I received my order in a few days. The oodies are well packed, and I have never had a problem with a damaged item. I do recommend their products
20 January 2026
Unprompted review
Reply from The Oodie
Hi Despina,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had consistently great experiences with us and that you’re loving the quality, warmth, and comfort of your Oodies, Onesies and Jackets. It’s also great to hear that your orders have arrived quickly and well‑packed each time - and that you’ve never had an issue with damaged items. That’s exactly the experience we aim to deliver. We really appreciate your recommendation and your continued support. 🩵
Take care,
Steph x
Fabulous coats
Fabulous coats, its like being hugged by a duvet. Just bought my sister one so thats my third coat purchase.
2 January 2026
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you so much for your amazing review! We’re thrilled to hear you’re loving your Oodie goodies. And wow, a third purchase! That’s such a wonderful compliment, and we’re sure your sister will adore hers just as much. We really appreciate your support - enjoy all the cosy comfort! 💕
Take care,
Steph x
Ok if you don't have a query
I've bought a fair few oodies and had a good experience, but my latest experience has tarnished the reputation I gave Oodie.
When it came to me actually having a problem, namely that I received a damaged product, they either have the worst customer care team or they're using AI to respond to emails, as I went in circles for a while receiving the same reply.
When I eventually got through to a person, their response then completely contradicted the suspected AI responses.
31 December 2025
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating it was trying to get support after receiving a damaged product. That definitely isn’t the experience we want for our customers, and I completely understand how this would impact the trust you previously had in us. I’m glad to hear you were eventually able to reach someone, though I apologise for the confusion and contradictory information you received along the way - that’s not the level of clarity or care we aim to provide. If for any reason your issue hasn’t been fully resolved, please feel free to contact me directly at steph@theoodie.com so I can help ensure everything is sorted properly. Thank you again for your feedback - it’s genuinely appreciated and helps us improve.
Take care,
Steph x
Absolutely incredible jammies and the…
Absolutely incredible jammies and the softest ,fluffiest dressing gown i Absolutely love the large pockets and the elasticated cuffs
26 January 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’re loving your PJs and Dressing Gown. The big pockets and elasticated cuffs are some of our favourite features too, so it’s great to hear they’re hitting the mark for you! We really appreciate you taking the time to share your experience - enjoy all the comfort and cosiness! 💛
Take care,
Steph x
Faulty cloud pants/disappointed
Bought cloud pants for my daughter Xmas present for her to open on Xmas day, to find there was great big hole at the front of them,
I’m guessing faulty stitching, so we had to wait and get them exchanged which they did promptly after waiting weeks for the original to be delivered and couldn’t even wear Xmas time .. disappointed
25 December 2025
Unprompted review
Reply from The Oodie
Hi Ali,
I’m so sorry to hear that the Cloud Pants arrived with a fault - especially when they were meant to be a Christmas gift. I can only imagine how disappointing that must have been after waiting so long for the original delivery and then not being able to enjoy them on Christmas Day. I’m glad to hear the exchange was processed promptly, but I completely understand why the overall experience left you feeling let down. We truly appreciate you taking the time to share this feedback, and we’re very sorry for the inconvenience caused.
Take care,
Steph x
Super Soft - Shame about the designs
Purchased two Pokemon items, an Oodie and a nightie.
They turned within the expected delivery window, and Royal Mail delivered to the requested place so our parcel was delivered safely whilst we were out
Both items are very soft, and the oodie has some weight to it which makes it comfy.
The drawback really is the pattern matching- there is NONE! I appreciate that these are mass produced, but it is very disappointing as overall the product is very good, but when I have a deformed Vaporeon on my arm where the seam meets and it has a tail coming out of its head its pretty annoying. It would be much less noticeable if the print was smaller, but as each design is approximately hand sized its really obvious. Both products are like this and at every seam point, the collars, the pocket on the Oodie and the cuffs on the nightie. I would expect better for something this expensive
16 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for taking the time to share your feedback. I’m really glad to hear that your items arrived safely and that you’re enjoying the softness and comfort, but I’m truly sorry to learn that the pattern alignment on your Pokémon pieces has left you disappointed. I completely understand how noticeable print placement can be, especially with larger character designs. While the alignment of patterns can vary due to the way the fabric is printed and cut during mass production, I appreciate how this can impact the overall look for some customers. Because this variation is a natural part of the manufacturing process and not considered a product fault, there unfortunately isn’t much we’re able to do in this situation. That said, your feedback is incredibly valuable, and I’ll make sure it’s passed along to the relevant team - especially as design scale and placement are areas we continually review for future improvements. Thank you again for sharing your experience, and I’m sorry that this aspect of your items didn’t meet your expectations. Your input genuinely helps us do better.
Take care,
Steph x
All these comments about delivery stop…
All these comments about delivery stop blaming businesses as itas not their fault its the shipping companies and businesses then cop the blame .Every business these days gets the blame for shipping companies they oush the blame . Use common sense !1
1 January 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you so much for sharing your thoughts - we really appreciate your understanding. You’re absolutely right that delivery delays are often due to the courier’s network rather than the business itself, and it means a lot when customers recognise that. At the same time, we always want to support our customers as best we can, even when the issue is outside our direct control. So while shipping partners play a huge role, we still take responsibility for helping track, follow up, and resolve delivery concerns wherever possible. Thank you again for your comment - it’s great to see such a fair and considerate perspective.
Take care,
Steph x
Rubbish quality
Quality of the dressing gown is a bit rubbish for the price.
Just keeps having threads come loose constantly.
Definitely wouldn’t recommend for the price
26 November 2025
Unprompted review
Reply from The Oodie
Hi Harriet,
I’m really sorry to hear that you’re experiencing issues with loose threads on your Dressing Gown - that’s definitely not the quality we expect, especially for the price you paid. I completely understand how disappointing this would be. I’d really like to look into this for you and see what we can do to make it right. Could you please email us with some photos of the issue so we can assess what’s going on and help resolve it as quickly as possible? Please send the photos to steph@theoodie.com. Thanks so much for bringing this to our attention - we’re here to help and want to ensure you receive an item you love.
Take care,
Steph x
So slow
I returned a faulty item at the beginning of November and have still not had my refund dispite them confirming they have the item.
Terrible customer service!
23 January 2026
Unprompted review
Reply from The Oodie
Hi Sammy,
I'm really sorry to hear about your experience, and I completely understand how frustrating it must be to still be waiting on your refund after returning a faulty item. This definitely isn’t the level of service we aim to provide. I’d love to look into this for you as a priority. Could you please email me directly with your order details so I can investigate what has happened and get this resolved for you as soon as possible? Please email me at steph@theoodie.com. Thank you, and again, I’m very sorry for the inconvenience caused. I’m here to help get this sorted quickly for you.
Take care,
Steph x
Absolutely horrible company and…
Absolutely horrible company and customer service. I had placed an order January 11th. On January 13th it was picked up and taken to a UPS warehouse for shipping. I assumed it would ship that afternoon or the following morning but nope. UPS apparently lost the package and no updates to the tracking have been made since then and it is now January 22nd. I blame The Oodie for using UPS in the first place, the worst courier company in the WORLD! They just have to use the cheapest possible shipping service instead of using USPS, FedEx or partnering with Amazon. But because of greed they choose the cheapest possible option to ship their products which in the end ends with more product loss for them so you’d think they’d wise up and choose a different courier service after this, but nope. Their response to my complaint was to just send another package with UPS again and see if this time it actually made it. Didn’t even offer express shipping or anything just “we’ll send you another one”. No thanks, I’ll just purchase something for half the price and will arrive in two days through Amazon.
22 January 2026
Unprompted review
Reply from The Oodie
Hi Juan,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience caused by this situation. We completely understand how disappointing it is when a parcel fails to move through the postal system. In this case, the delay was due to UPS misplacing the parcel after collection, which unfortunately is something outside of our direct control. As soon as this became clear, our team worked to resolve the issue promptly and issued you a full refund for your order so you weren’t left out of pocket. I’m very sorry that this situation caused such a negative impression of our service, as the order itself was dispatched correctly and on time from our side. I also want to reassure you that we take courier performance seriously. While this experience was understandably frustrating, UPS has historically been a reliable and consistent delivery partner for the majority of our customers, which is why we continue to work with them. That said, we recognise that no courier is perfect, and isolated incidents like this are deeply unfortunate. Again, I’m very sorry that this happened and that your experience wasn’t what it should have been.
Take care,
Steph x
Awful customer service
Nina the RESOLUTION SPECIALIST is a bit special in the way she treats customers. We bought a weighted blanket and by the time it arrived they reduced the price. Naturally we asked for a refund of the 40% discount but Nina told us it can't be done unless we send the blanket back with £3.99 postage cost and then reorder the same blanket with 40% discount. This makes sense only to Nina as we could simply keep the blanked and have the 40% discount less the £3.99 she seems to be so worried about. That way we do not waste our and Nina's time, not to mention the proccess of posting, waiting for a collection, waiting for a delivery amd waiting for a refund, then waiting for a delivery of new / the same blanket. Seriously... they do not use common sense and somehow Nina takes joy in being difficult and complicating things. Avoid this company, they do not like helping customers and do not care about their reputation. Once they grab your money, you are on your own. We will still get our money back but to Nina's amusement- the hard way.
21 January 2026
Unprompted review
Reply from The Oodie
Hi Andy,
Thank you for taking the time to share your feedback, and I’m really sorry to hear you were left feeling frustrated by your recent experience. We understand how disappointing it can be to see an item reduced shortly after placing an order, and we completely appreciate why you reached out to request a price adjustment. To clarify, our customer service agent, Nina, was following our standard policy, which applies to all promotions. Sale prices can only be honoured during the advertised promotional period, and unfortunately we are unable to retrospectively apply discounts to orders placed before a sale begins or after it ends. This is because promotional pricing is time‑limited and only valid for purchases made within those sale dates. For this reason, the only way to receive a lower sale price is to return the original order for a refund and then repurchase the item at the promotional rate. We understand that this process may feel inconvenient, and I’m genuinely sorry for that. However, it ensures fairness and consistency for all customers, as promotions cannot be manually adjusted on past orders. Returning and repurchasing is the only method that allows us to honour the sale price correctly and in line with how our system processes discounts and inventory. That said, I’m glad you reached out to share your thoughts, and I truly appreciate the opportunity to clarify this for you. If you would like me to personally review your order and see what further assistance I can offer, please feel free to contact me at steph@theoodie.com - I’m more than happy to help. Thank you again for your feedback.
Take care,
Steph x
I should have looked here b4 ordering
I should have looked here b4 placing an order - ordered a blanket for my autistic son- next day delivery declined so gift was late for his birthday nevertheless he loved it. Hubby wanted one too so went to order and noticed price was much lower - asked for a partial refund for the one ordered 2 days ago but beyond the realm of possibility and they would rather I return the item paid the postage fee and reorder again- is this a real company or someone working from their basement taking a mickey??? So disappointed
21 January 2026
Unprompted review
Reply from The Oodie
Hi Mozi,
Thank you for sharing this. We understand how frustrating it can be to see a promotion begin shortly after placing an order. While we aim to be as fair as possible, we’re unfortunately unable to apply sale pricing or partial refunds to orders placed before a promotion starts. This is outlined in our Terms & Conditions and applied consistently to all customers. We do offer change-of-mind returns within our returns window, allowing customers to return an item and reorder at the promotional price if they choose. We appreciate this isn’t always the most convenient option, but it’s the only way we’re able to honour sale pricing once it’s live. Our policies are in place to ensure fairness for all of our customers globally. We’re sorry the overall experience left you feeling disappointed - this is never our intention. Thanks again for your honest feedback.
Take care,
Steph x
The new loungewear is lovely to wear…
The new loungewear is lovely to wear but bel an xxs size and none of there loungewear tops fit they are so so short they don’t even go to my waist. I brought one in every size very disappointing that not one fits. I brought s-m trousers and they fit ideally a bit longer but just fit and live wearing them etc. I also brought the pink squidge games and the materials are my ch thinner than previous onesies. Thankfully I got in the sale or I would of returned cause the qaulity next to the original ones is awful
21 January 2026
Unprompted review
Reply from The Oodie
Hi Catherine,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your disappointing experience with the sizing of your Oodie goodies. We never want our customers to feel let down by sizing or quality, especially when you’ve purchased multiple items hoping to find the right fit. I completely understand your frustration with the loungewear tops being too short. Your comments are really valuable, and I’ll make sure they’re passed on to our product team so we can reassess the fit and length across the range. I’m also glad to hear the S–M trousers fit you well, even if you’d prefer a little more length. I’m equally sorry to hear that the Squid Games Onesie felt thinner compared to previous designs you’ve owned. This shouldn’t be the case, and we’d really like the chance to look into this for you to make sure everything meets our quality standards. As your order details aren’t linked to the review, could you please email me directly at steph@theoodie.com with your order number? I’d be more than happy to review this properly and help arrange a fair resolution. Thank you again for your honest feedback.
Take care,
Steph x
Quality is not up to par
I bought an Oodie years ago. Recently, I bought a new Oodie to replace the old one as it was aging. The Oodie that arrived was vastly different. It was much thinner, much less fluffy, and after a few months of usage - rips have appeared along internal seams throughout the Oodie. I am not satisfied with the decrease in quality and it doesn't make sense why the prices have remained the same, yet the quality that justified the prices has decreased. It appears the off brand versions may now be a better choice.
21 January 2026
Unprompted review
Reply from The Oodie
Hi Max,
Thank you for taking the time to share your experience, and I’m really sorry to hear that your recent Oodie hasn’t matched the quality of the one you purchased years ago. That’s certainly not the experience we want for our customers, and I understand how disappointing it must be to notice differences in thickness, fluffiness, and durability. Seam issues and tearing after only a few months of use definitely shouldn’t be happening, and we’d really like the chance to look into this properly for you. As your order details aren’t linked to this review, could you please email me directly at steph@theoodie.com with your order number and some photos of the quality issues? I’ll be more than happy to review this for you and help find a fair and suitable resolution. Thank you again for bringing this to our attention.
Take care,
Steph x
Average
Delivery 1 - lost.
Delivery 2 - wrong design
Delivery 3 - finally correct
Like the product not so happy it took 3 attempts to get it.
19 January 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you for taking the time to share your experience, and we’re really sorry that it took three attempts to get the correct item to you. Having the first delivery lost and the second arrive with the wrong design is understandably frustrating, and it’s certainly not the smooth experience we aim to provide. We’re glad the correct item finally reached you, and we appreciate your patience throughout the process. We’re also happy to hear you’re enjoying the product itself - but we absolutely understand why the journey to get there left you disappointed. Thank you again for your feedback. We’ll continue working hard to improve our delivery accuracy and reliability.
Take care,
Steph x
I love my Oodie coat
I love my Oodie coat, I took a gamble brought in the sale one size only. Its massive but oh so warm and light. Worn for watching my 15 year old play football, im all smug and warm. Added bonus its a spurs one.
10 January 2026
Unprompted review
Reply from The Oodie
Hi Clare,
Thank you so much for your lovely review! We’re delighted to hear how much you’re loving your Oodie item! Even though you took a gamble with the one‑size‑only sale option, it’s great to know the oversized fit is keeping you super warm and still feeling nice and light. Thank you again for sharing your experience - we’re so glad you’re enjoying it! 💕
Take care,
Steph x
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