The Oodie Reviews 37,096

Reply from The Oodie

Mar 16, 2026

Hi Kyle,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had with your order. Receiving an item that appears used or not up to our quality standards is absolutely unacceptable, and I completely understand your frustration. I want to reassure you that we take situations like this very seriously. Your return was reviewed, and based on the condition you described, you were absolutely entitled to a full refund, including the shipping costs. The remaining portion of your refund - specifically the shipping charges - was processed on Friday. Depending on your bank, it may take a short time to appear on your statement, but it has been completed on our end. We’re also addressing how this item made it past our quality control checks so this doesn’t happen again. Your feedback is incredibly valuable in helping us improve.
Take care,
Steph x

Reply from The Oodie

Mar 17, 2026

Hi Andrew,
Thank you so much for your lovely review! We’re truly grateful that you choose Oodie so often for your family and friends - that means a lot to us. We’re thrilled to hear you find the quality well worth the price, and it’s wonderful to know our customer service team has consistently given you a great experience. Thank you again for your continued support! 💛
Take care,
Steph x

Reply from The Oodie

Mar 17, 2026

Hi Kayleigh,
Thank you so much for your lovely review! We’re really glad to hear the size you wanted came back in stock and that it arrived quickly once you placed your order. It’s wonderful to know your new Oodie was worth the wait - and that you’re enjoying the beautiful design, generous fit, and cosy feel! We truly appreciate you taking the time to share your experience. 💕
Take care,
Steph x

Reply from The Oodie

Mar 17, 2026

Hi Heather,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family have been loving your Oodies for so many years - and that they’re still looking great after four years. It’s amazing to know your dog-walking Oodie is getting compliments too! We’re sure your daughter will adore her new Sleep Tee as well. We also truly appreciate your kind words about our customer service and shipping. Feedback like yours means a lot to our team. 💛
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Kerry,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the comfort of theSleep Tees - whether as sleepwear or everyday wear! The pockets are definitely a little bonus we’re glad you’re loving too. We really appreciate you taking the time to share your experience. Enjoy wearing them! 💛
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Gillian,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a fantastic experience from start to finish and that you’re loving your second coat just as much as the first. Comfort is exactly what we aim for, so it’s amazing to know they’re hitting the mark for you! We’re also thrilled the slippers have been such a great fit - especially after trying so many other brands. Thank you again for your support and for taking the time to share your experience! 💛
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Val,
Thank you so much for your lovely review! We’re thrilled to hear your Oodie is giving you all the soft, squishy comfort you were hoping for. We really appreciate your recommendation and your kindness. 💕
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Julie,
Thank you for sharing your feedback, and I’m really sorry to hear about your recent experience - especially after previously loving your first Oodie. That’s absolutely not the level of quality or service we want for our customers. Regarding your message to our support team, we completely understand why it felt like you weren’t being responded to, so I’d like to clarify what happened behind the scenes. We replied to your email last Thursday, but unfortunately the email bounced back with the following error:
“We couldn't deliver your email. Error: recipient's mailbox rejected your email. This could be due to filtering or security rules.”
We reached out again on Sunday, and this time the email appeared to be delivered successfully. It’s very likely that it has been filtered into your junk or spam folder, so we kindly ask you to check there when you have a moment. We absolutely want to help resolve the quality issue with your item, and our team is ready to assist as soon as you’re able to see our message or reply. Thank you for letting us know - and for giving us the chance to make this right.
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Leah,
Thank you for your review, and I’m really sorry to hear that your dressing gown has pilled after just one wear. That’s certainly not the experience we want for you, especially given the quality and comfort we aim to provide. Pilling shouldn’t occur this quickly, so we’d love the opportunity to look into this for you and make it right. Please reach out to me directly at steph@theoodie.com with your order details and a quick photo of the issue - I'd more than happy to help resolve this as quickly as possible. We truly appreciate you letting us know and giving us the chance to improve your experience.
Take care,
Steph x

Reply from The Oodie

Mar 10, 2026

Hi Elizabeth,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. This certainly isn’t the level of quality or service we aim to provide, and we understand how frustrating this must be, especially after a previous issue. We’d really like the opportunity to make this right. While our returns portal is the fastest way to get an exchange or refund started, our team should still have shown more care and understanding in their response, and we apologise that this wasn’t your experience. Regarding the discolouration, our products should absolutely withstand washing as recommended, so we’d like to investigate this further. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order details so I can review the situation urgently and ensure a much smoother and quicker resolution this time. We appreciate your feedback.
Take care,
Steph x

Reply from The Oodie

Updated Mar 5, 2026

Hi Amy,
Thank you so much for your kind words! We’re really sorry that Royal Mail let you down this time - we know how frustrating that can be. We’re very glad our customer service team could step in quickly and get a replacement on its way to you. We truly appreciate your patience and understanding throughout the process, and we’re thrilled to hear you felt supported and kept up to date. 💛
Take care,
Steph x

Reply from The Oodie

Mar 3, 2026

Hi there,
Thank you so much for sharing this! We’re thrilled to hear that your lounge set has been helping you stay warm and cosy - especially with the challenges of Raynaud’s. Knowing it’s made such a difference for you absolutely makes our day! And how sweet that you were gifted another set for Valentine’s Day! We hope your new set brings you just as much comfort. Thank you for being part of our Oodie community! 🫶
Take care,
Steph x

Reply from The Oodie

Mar 1, 2026

Hi Emma,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you quickly and kindly - that’s exactly the level of care we aim to deliver for every customer. It means a lot to us that you took the time to share your experience, and we’re so glad we could help resolve your delivery issue smoothly. Your kind words truly brighten our day, and we’re delighted to hear you’d shop with us again! 💛
Take care,
Steph x

Reply from The Oodie

Mar 1, 2026

Hi Melissa,
I’m really sorry to hear about the delay you’ve experienced - that’s definitely not the level of service we aim to provide. I’d like to look into this right away and find out what’s caused your order to sit at a site for over 8 days. When you can, please contact me directly at steph@theoodie.com with your order details so I can investigate this further and work on resolving it as quickly as possible. Thank you for bringing this to our attention, and again, I apologise for the inconvenience caused.
Take care,
Steph x

Reply from The Oodie

Feb 25, 2026

Hi Nina,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team - we always aim to make sizing, returns, and the overall process as smooth and friendly as possible. We’re glad the S/M loungewear fit perfectly for you, and we really appreciate you sharing your sizing details to help future customers. It’s also lovely to hear how well your Oodie has served you over the years - we hope your new loungewear becomes just as much of a winter favourite! And thank you for the suggestion about dog onesies for big pups - we absolutely love this idea. We’re always exploring new ways to expand our range, so feedback like yours is incredibly valuable. Thanks again for your support - we’re so happy to have you as part of the Oodie community! 💛
Take care,
Steph x

Reply from The Oodie

Feb 24, 2026

Hi Claire,
Thank you so much for your lovely feedback! We’re thrilled to hear your Oodie item arrived on time and that you were able to grab it at great value with the discount. It’s wonderful to know you love the design and that the fit and warmth are perfect for you - “warm as toast” is exactly what we aim for! 🍞 We really appreciate the recommendation. 💕
Take care,
Steph x

Reply from The Oodie

Published Feb 24, 2026

Hi Key,
Thanks so much for your feedback. We're sorry to hear the sleeve length hasn’t been quite right for you, even after exchanging sizes. We know how important it is for your item to feel cosy and comfortable in every way, and this definitely isn’t the experience we want for you. We’re glad to hear you’re loving the thick, comfy fabric, though - and your sizing tip will be super helpful for other customers. Thanks again for sharing your experience.
Take care,
Steph x

Reply from The Oodie

Updated Feb 24, 2026

Hi Vicky,
We’re really sorry to hear that your order arrived in this condition - that’s absolutely not the quality we aim to deliver, and we understand how disappointing this must have been. Thank you for letting us know about the hole and the sizing issues with the Dog Oodie. The fit should match what’s shown in our product images, and we’ll be passing this feedback straight to our product team to review. We can confirm that you’re welcome to return the item, and our team will make sure your refund is processed as soon as it arrives back with us. If you need any help with the return, just reach out - we’re here to make things right. Thanks again for bringing this to our attention.
Take care,
Steph x

Reply from The Oodie

Feb 24, 2026

Hi Keith,
Thank you so much for your lovely review! We’re thrilled to hear you’ve shopped with us multiple times and that our fast delivery and quality have consistently impressed you. Your support truly means the world to us - we’re so glad we can keep delivering cosy goodness you can rely on. ✨
Take care,
Steph x

Reply from The Oodie

Feb 24, 2026

Hi Tom,
We’re really sorry to hear about your experience - this definitely isn’t the service we want for our customers. Thank you for reaching out and giving us the chance to look into this properly. Your order should have arrived by now, and we understand how frustrating it must be to feel like you weren’t getting the support you needed. We’ve now organised a replacement order to be sent out to you as soon as possible. You’ll receive tracking details as soon as it ships. If you need anything else or have any further questions, please reach out - we’re here to help and want to make sure you receive your Oodie without any more hassle.
Take care,
Steph x