I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago. It unfortunately didn't help at all I woke up one day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my Oodies I bought them for all my…
Love my Oodies I bought them for all my family we also have the dressing gowns as well. We live in a very cold house they are a great way to stay warm
25 December 2025
Unprompted review
Reply from The Oodie
Hi Andrea,
Thank you so much for sharing this - we’re thrilled to hear how much you and your family love your Oodies and Dressing Gowns. Knowing they’re helping keep everyone warm and comfortable in a cold house means the world to us. It’s especially lovely to hear they’ve become a go‑to for the whole family! Thanks again for your support, and we hope they keep you cosy for many winters to come 💙
Take care,
Steph x
Excellent customer service
Excellent customer service! After an initial blunder, the Oodie team were highly responsive and the issue was quickly resolved. I really appreciated the opportunity to chat with a person versus a Bot. The weighted blanket is amazing and my daughter says its the best thing she has ever owned! Thankyou 😁
11 April 2026
Unprompted review
Reply from The Oodie
Hi Amber,
Thank you so much for sharing your experience with us! We're really glad to hear that our team was able to step in and quickly resolve things for you after the initial mix-up. It means a lot to know that you appreciated being able to chat with someone from the team and that the support made a positive difference.
We’re also so happy to hear that your daughter is loving the weighted blanket, hearing that it’s the best thing she’s ever owned is truly wonderful feedback. Thank you again for your kind words and for taking the time to leave a review. We’re so glad to have you as part of The Oodie family. 💛
Take care,
Steph x
Oodie's Domestic Violence donation program
(*follow up, the only thing more insulting than how much they didn't care privately when I gave a detailed explanation of the delicate situation, is how much they'd prefer the appearance of care after publicity. No Steph, reactive SEO crisis defusing language does not pacify me, your company screwed up, then dismissed it. )
I respectfully asked for a solution when my goods were sent to a wrong address, worse, a DV shelter home. Without providing proof or Any conciliatory platitudes, I was emailed back that I supplied the wrong address, Tuff! So I'm going to count my order as my ($120!) donation to a someone who may not have otherwise received winter gear, but I will not replace it with a company that was So dismissive! Poor form, poor form indeed!
1 March 2026
Unprompted review
Reply from The Oodie
Hi Nicole,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We completely understand how frustrating and disappointing this situation must have been, especially when you were hoping for a smoother resolution.
Our team always aims to assist as best as possible with delivery issues, and while orders are shipped to the address entered at checkout, we certainly never want our customers to feel dismissed when reaching out for help. We truly appreciate you bringing this to our attention.
If you’re open to it, please reach out to us at help@theoodie.com
and ask for Steph, and we’ll be more than happy to take a closer look at what happened with your order. We’d really value the opportunity to review this further and see how we can help.
Take care,
Steph x
Amamazing service speedy delivery azing service speedy delivery and I…
Amazing service speedy delivery and I love my snoopy oodie it's a bit small but it works for me so warm so fluffy like clouds ⛅️ I love the oodie outstanding!!!!
10 April 2026
Unprompted review
Reply from The Oodie
Hi Simon,
Thank you so much for sharing your experience with us! We're so happy to hear that you’re loving your Snoopy Oodie and that it arrived quickly. It’s wonderful to know it’s keeping you warm and cosy, fluffy like clouds, is exactly what we love to hear.
We really appreciate you taking the time to leave such kind words, and we’re so glad your Oodie is bringing you plenty of comfort. Thank you again for your support and for being part of The Oodie family. 💛
Take care,
Steph x
Great product, speedy delivery
Great product, super soft and cuddly and delivery within days - very impressed.
I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs which seem to have gone out of favour. The Oodie based in Canada has many more animal designs than the Australian website - and even an Aussie favourites which isn't available in Australia. Love the product though
25 March 2026
Unprompted review
Reply from The Oodie
Hi Anne,
Thank you so much for sharing your experience with us! We're really happy to hear that you're loving the softness of your Oodie and that it arrived so quickly. That’s always great to hear.
We also really appreciate you sharing your thoughts about the designs. We understand how disappointing it can be when some favourites are no longer available, especially when you loved the animal styles. Our ranges do change from time to time depending on different collections and regions, but feedback like yours is incredibly valuable and helps our team understand what our customers would love to see more of in the future.
Thank you again for your kind words and for taking the time to leave a review. We’re so glad you’re enjoying your Oodie and are happy to have you as part of The Oodie family. 💛
Take care,
Steph x
This product is awesome
This product is awesome, I'm currently Meopausel and this garment it life changing. I have 3 because I love them sooo much. They are comfy and you don't feel you have anything on.
8 April 2026
Unprompted review
Reply from The Oodie
Hi Lisa,
Thank you so much for sharing your experience with us! We’re so happy to hear that you’re loving your Oodies and that they’ve been bringing you so much comfort. It means a lot to know that they’ve made such a positive difference for you, and having three is definitely the ultimate cosy collection.
We truly appreciate you taking the time to leave such kind feedback, and we’re so glad you’re enjoying the comfort and softness of your Oodies. Thank you again for your support and for being part of The Oodie family. 💛
Take care,
Steph x
Love this oodie blanket
The blanket is very soft even after its first wash. Love the pokemon pattern! Time will tell how long it lasts, especially after multiple washes!
7 April 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for sharing your experience with us! We're really happy to hear that you're loving your Oodie blanket and that it's still feeling soft even after the first wash. The Pokémon pattern is definitely a fun one, and we're so glad it’s brought a little extra joy your way.
Our blankets are designed to stay cosy and soft for many washes to come, so we’re hopeful it continues to keep you comfortable for a long time. Thank you again for your kind words and for being part of The Oodie family. 💛
Take care,
Steph x
Oodie checkout and customer service is a scam
Oodie customer service is a scam. No resolution just a fake AI prompted apology. Checkout is a scam, trying to talk to a person is impossible. 2 experiences with Oodie and both were terrible
7 April 2026
Unprompted review
Reply from The Oodie
Hi Nathan,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. This certainly isn’t the impression we want anyone to have when interacting with our team, and we completely understand how frustrating it can feel when you’re trying to reach support and don’t get the help you expected.
Just to help clarify, the $8 Oodie™ Birthday Sale Exclusive was a genuine limited promotion. There was a fixed number of units available and, due to the level of demand, they sold out very quickly once the sale went live.
That said, we’d still really like the opportunity to look into your experience and see how we can help. If you’re open to it, please reach out to us at help@theoodie.com
and ask for Steph, and we’ll take a closer look at what happened and do our best to assist. Your feedback is genuinely important to us, and we’d love the chance to turn this experience around.
Take care,
Steph x
Disappointing Pre-Birthday Sale
Waited for their anniversary sale today at 7pm as I wanted to get the $8 Oodie. Followed their instructions and was informed that everything sold out at 7:02? Very disappointing!
7 April 2026
Unprompted review
Reply from The Oodie
Hi Jennifer,
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointing this experience was for you. We completely understand how frustrating it can feel when you’re waiting for a sale to go live and miss out so quickly.
To clarify, the $8 Oodie™ Birthday Sale Exclusive was a genuine limited promotion with a fixed number of units available. Due to the extremely high level of demand once the sale went live, those units sold out very quickly, which is why they were no longer available shortly after launch. We truly understand how disappointing that can be, especially if you were hoping to secure one.
We really appreciate you sharing your experience, as feedback like this helps us better understand how these promotions are received.
Take care,
Steph x
I had received part of my order and let…
I had received part of my order and let the team know that I didnt receive the rest of it. They were quick to respond and help get the issue sorted. Much appreciated. The kindness did not go unnoticed.
6 April 2026
Unprompted review
Reply from The Oodie
Hi Jacqui,
Thank you so much for sharing your experience with us! We're really glad to hear that our team was able to step in quickly and help get everything sorted for you. While it’s never ideal when part of an order goes missing, it means a lot to know that the support you received made a positive difference.
We truly appreciate your kind words, and we’re so happy to have been able to help. Thank you again for taking the time to leave a review and for being part of The Oodie family. 💛
Take care,
Steph x
LOveeee the oodie
11 February 2026
Unprompted review
Reply from The Oodie
Hi Gil,
Thank you so much for your kind review! We’re so happy to hear that you’re loving your Oodie. It means a lot to us that you took the time to share your experience, and we hope it keeps you cosy and comfortable for a long time to come.
Thank you again for your support and for being part of The Oodie family. 💛
Take care,
Steph x
Kaia is a saint
Kaia is a saint. Well and truly, they take in your thoughts and put them to action all whilst maintaining a blinding bright sunny disposition. My queries are in fantastic hands and their customer service talents should be noted and rewarded in the highest form (which let’s be real, is financially) with immediate effect. Customer service is the most important role in any business and this person has got it down to a tee. I truly hope that Oodie, the amazing company that they are, treat their most outstanding employees with the upmost care and treatment, which is what I received as a customer from this individual. Even if you don’t believe in Oodie, believe in Kaia!!!!
3 April 2026
Unprompted review
Reply from The Oodie
Hi Amelia,
Thank you so much for sharing your experience with us! We’re absolutely delighted to hear that Kaia was able to take such great care of you; your kind words truly mean a lot. We completely agree, Kaia’s dedication and sunny disposition make a huge difference for our customers, and we’ll be sure to pass on your praise to them.
It’s wonderful to know that your queries were in such capable hands and that your experience with Oodie left such a positive impression. Thank you again for taking the time to share your thoughts and for being part of The Oodie family. 💛
Take care,
Steph x
Poor quality item & very poor customer service, seriously consider before buying!
I have previously purchased Oodies and been very pleased. I decided to treat myself to their Zip Through Outdoor Jacket in May 2025. The coat was not worn until winter and then only for a handful of times. After a few wears, unfortunately I had to stop wearing the coat as the zip no longer worked to fasten the coat. I recently contacted Oodie, to raise the concern about the quality of the jacket and it being fit for purpose as a coat. I would expect a coat to last more than one winter season with limited use.
Customer service was very poor, no offer to resolve or repair. I will not be using this brand any more as a result. Very, very poor!
31 March 2026
Unprompted review
Reply from The Oodie
Hi Abigail,
We’re truly sorry to read about your experience with the Zip Through Outdoor Jacket, and we completely understand how disappointing this has been. A zipper fault after only a handful of wears is absolutely not the level of quality we want our customers to experience, and we’re very sorry that this left you without a usable jacket. We also want to sincerely apologise for the frustration caused during your initial interaction with our customer service team. We recognise that our earlier responses did not provide the flexibility or support you deserved, and we’re grateful you took the time to share your concerns so openly. We’ve since reached out to you directly to offer a replacement jacket, and we’re currently awaiting your preferred colour so we can organise this for you right away. We genuinely hope this helps rebuild your confidence in us, as we truly value your past support and the trust you’ve placed in our brand.
Take care,
Steph x
Excellent Customer Service Experience
After placing an order for a last chance item, Oodie got in touch with me to inform me that the item had, through an overselling issue on the website, run out of stock permanently. However, after a back and forth conversation with Archie, a Senior Resolution Specialist at Oodie, they helped me sort out a replacement product at their expense. They were helpful and patient throughout the whole exchange and very understanding of the circumstances. I can vouch for the product quality of the main Oodie product through a family member who already owns one and they are wonderfully soft, sheep-like even. Very happy with my experience despite the mixup.
31 March 2026
Unprompted review
Reply from The Oodie
Hi Olivia,
Thank you so much for sharing your experience with us! We're truly sorry for the overselling issue with your item, but we’re really glad to hear that Archie was able to take care of everything for you. We always want things to feel easy and supportive, even when something unexpected happens, so it means a lot to know you felt helped and understood throughout the process. We’re also delighted to hear your family member is impressed with the quality of our Oodies. Thank you again for your patience, your kind words, and for giving us the opportunity to make it right. We’re so happy to have you as part of The Oodie family. 💛
Take care,
Steph x
Quality has gone downhill
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the stitches had come lose on one pocket and it’s flapping about and unusable. Now only 3 months of light wear and there’s a big hole in the armpit. Not up to scratch!
Updated - after contacting customer services they sent out a free replacement which is great, still shouldn’t have happened but the new one seems okay. May have been unlucky!
30 March 2026
Unprompted review
Reply from The Oodie
Hi Taylor,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the issues you’ve experienced with your Dressing Gown. This definitely isn’t the level of quality we aim to deliver, and I completely understand how disappointing it must be - especially after only a short period of light wear. I’ve searched our system but haven’t been able to locate any email or message from you regarding this, so I’d really appreciate it if you could contact me at help@theoodie.com and ask for Steph, and include some photos of the stitching and the area with the hole. This will help me investigate the issue properly and work on getting this resolved for you as quickly as possible. We’re here to help and want to make this right for you.
Take care,
Steph x
Disgusting company, avoid
Scam of a company. Refused to pay out for top cashback despite top cashback confirming I clicked on their link and the purchase was tracked. I paid full price, no offer or discount was included in my purchase. The item I received was of poor quality. I was hoping to use the top cashback money to put towards the repairs. Disgusting company. Avoid!
Update - top cashback have kindly covered the cashback for the purchase which the Oodie refused. I can see on the tracking for the transaction on my top cashback account that the Oodie refused to pay it. I had to wait over a month for the oodie to look into it. The Oodie are liars and should not be trusted. Stay well away.
30 March 2026
Unprompted review
Reply from The Oodie
Hi Kayleigh,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback with us. Just to help clarify, cashback offers through platforms like ShopBack or Cashrewards are managed entirely by those third party providers. This means we don’t have visibility over tracking or payout decisions on our end, so the best next step would be to reach out to the cashback provider you used so they can investigate this for you. That said, we’d still really like to help where we can. If you’re open to it, please reach out to us at help@theoodie.com and ask for Steph, and we’ll take a closer look into your order and the quality concerns you’ve raised. We take all feedback seriously, the good, the bad and everything in between, and we’d love the chance to turn this experience around.
Take care,
Steph x
Great product
Great product, speedy delivery and awesome customer service - thanks Lilith who helped sort our minor order issues.
22 March 2026
Unprompted review
Reply from The Oodie
Hi Darren,
Thank you so much for the lovely review! We’re delighted to hear that your product arrived quickly and that you had such a positive experience with our customer service. We’ll be sure to pass your thanks on to Lilith - she’ll be thrilled to hear she could help! We really appreciate you taking the time to share your feedback. Enjoy your purchase! 😊
Take care,
Steph x
Oodie pyjamas
Always great products from Oodie bought some pyjamas for my mum as a gift and she loves them... really well made and great quality this company is my go too for pajamas and Oodies and can say that the collection is now growing I highly recommend this products and company 😁
27 March 2026
Unprompted review
Reply from The Oodie
Hi Alexander,
Thank you so much for the wonderful review! We’re thrilled to hear that your mum loves her new Oodie pyjamas. 💛 It’s amazing to know you’ve always had great experiences with our products and that our PJs and Oodies have become your go‑to - we truly appreciate your loyalty! Thank you for recommending us so highly. We’re so grateful for your support and hope your mum enjoys her cosy gift! ✨
Take care,
Steph x
Item never arrived despite order confirmation
Item never arrived despite the order being confirmed. Had to chase it up for over a week before being told that the item had oversold and they couldn't fulfill the order. They had dropped the price after we had ordered so were still selling it after running out of stock. Customer service and the order information on the site is terrible, as it still shows that the order is confirmed and no mention that there is an issue with it. I had to make contact multiple times before I found out what was going on and could request a refund. Quality of other products in the same order was good but I won't order from them again after this experience.
UPDATE: I did find the emails mentioned in their reply in my junk folder, the marketing emails kept coming through so I did not think to check if messages to me were going to spam. I also didn't use my name on this review but they shared it, which kind of defeats the purpose of the option to not use your name!
25 March 2026
Unprompted review
Reply from The Oodie
Hi Sarah,
We’re truly sorry for the frustration and inconvenience you experienced - this is absolutely not the level of service we aim to provide, and we understand how disappointing this situation has been. To clarify what happened: we actually reached out to you on March 16th, just three days after your order was placed, to let you know that the item had unfortunately oversold and to offer several options to resolve the issue. When we didn’t receive a reply, we followed up again on March 19th, still before we had heard from you. When you later contacted us, we provided a screenshot dated with the original message to show that our communication had indeed been sent. Because we did not receive any bounce-back errors, the most likely explanation is that the emails were filtered into a spam or junk folder, which we understand can be extremely frustrating. As for the temporary price drop - this occurred before we discovered the oversell. The system continued to display and discount the item until our inventory checks caught the discrepancy. Once identified, the product was removed from sale. While we work hard to minimise oversells, they can still happen during periods of high demand.
We completely understand your disappointment, especially since your order page continued to show as confirmed when the item could no longer be fulfilled. We also appreciate you highlighting that the other items in your order arrived in good condition, though we’re truly sorry that this issue overshadowed your experience with us. Thank you for taking the time to share your feedback.
Take care,
Steph x
Small print*
I bet Oodie's are nice and all but missed cutomer opportunity here just because of a stupid small print* on first time order.. Follow through with what u advertise or just say it as it is and I bet ur sales will double. Very scammy to lead a customer into believing one thing and then U-turn after he/she signes up, puts up all the details and chooses an item. Waste of time and opportunity
25 March 2026
Unprompted review
Reply from The Oodie
Hi Slava,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience - this is never how we want our customers to feel. We understand how frustrating it can be when something in the process doesn’t match your expectations. While I can’t see the specific details of what happened on your order, we never want any part of our promotions or sign‑up offers to feel unclear or misleading. Your comments about the “small print” are taken seriously, and we’ll be reviewing this internally to ensure everything is as transparent as possible. If you’re open to it, I'd really appreciate the chance to take another look and help make things right. Please reach out to me at help@theoodie.com (and ask for Steph) with your order details, and I'll do my best to sort this out for you. Thank you again for your feedback.
Take care,
Steph x
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