As always the service from The Online Letting Agents (TOLA) was superb.Within 48 hours of the property being listed it was let at the asking price. Likewise the customer service throughout was excelle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service this is the second time that I used their services to create an online APT with electronic signatures. They gave me information that I needed to comply, was very prompt and professi... See more
I used this company for the letting of a flat 3 years ago, and I used them again recently. 5 stars both times. I had previously used an online competitor, who were cheaper with a better website, but... See more
Company replied
I have used this company on multiple occassions over more than a decade. Professional, expert, value for money and very personable. Its always a terrific experience.
Company details
- Property Management Company
- also in
- Apartment Rental Agency
- Commercial Real Estate Agency
- Real Estate Agency
- Real Estate Agents
- Real Estate Rental Agency
Written by the company
We advertise properties on the UK's leading property websites for minimal cost, and deal with all of the administrative work, including comprehensive reference checks and a contract! A simple solution for hands-on landlords!
Contact info
Diss Business Hub, Hopper Way, IP22 4GT, Diss, United Kingdom
- 03300 883973
- info@theonlinelettingagents.co.uk
- theonlinelettingagents.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
reactive, friendly and helpful
I find the Online letting Agents very reactive, helpful and friendly. In fact I use them every time I need to find new tenants.
31 March 2022
Unprompted review
TOLA is a marvellous service and I have…
TOLA is a marvellous service and I have used it on numerous occasions…and always need help and they are so helpful and patient. Thank you Sarah
31 March 2022
Unprompted review
They are absolutely brilliant- as life…
They are absolutely brilliant- as life is so busy it's amazingly helpful and great value to have TOLA on your side! If I could give 6 stars I would!
31 March 2022
Unprompted review
Outstanding service
This is our third time using the agency and they have been outstanding. Their customer service is superb.
27 March 2022
Unprompted review
Always great service from TOLA.
24 March 2022
Unprompted review
Customer delight
Such a positive customer journey. I cannot rate the interaction highly enough. No chasing required ever how good is that. This organisation is on the ball. No hesitation to use them again.
24 March 2022
Unprompted review
Fabulous service every time
Fabulous service every time. Have been renting properties out for over thirty years and since I discovered the online letting agency have not looked anywhere else
16 March 2022
Unprompted review
Used for years and will continue to do so
Ive used The Online Lettings Agents over 10 times now and I keep coming back. They respond quickly, make changes I need and always pickup the phone.
1 March 2022
Unprompted review
Great service
Great service! So helpful with all the twists and turns of letting out a property! Quick, friendly and responsive.
21 February 2022
Unprompted review
Reliable company
Reliable company. I have been using them for several years and communication is straight forward and quick. I will not hesitate to use them again for my letting requirements
18 February 2022
Cannot recommend The Online Letting…
Cannot recommend The Online Letting Agents enough. Worked with them for years and only stopping because I'm selling the property
Truly helpful, lovely people
17 February 2022
Unprompted review
Excellent service
Excellent service. Helped us find a tenant and were really quick in getting everything sorted. This is the third time I have used the online Letting Agents and would not hesitate to do so again.
16 February 2022
Elenor gave me the best customer…
Elenor gave me the best customer service thanks so much for your help ! 10/10
15 February 2022
Unprompted review
Excellent from beginning to end...…
I have been using The Online Letting Agents for a few years now as I find the whole process extremely streamlined, stress free and the customer services is absolutely excellent.
8 February 2022
New Tenant found within 48 hours
I would just like to thank The Online Letting Agents Ltd for securing a new tenant once again within 48 hours of placing the order. excellent service allround. Twenty (20) tenants applied, 95% came through an #rightmove advert . Great #work. Pete
8 February 2022
Unprompted review
Great professional service from start…
Great professional service from start to finish. Have used this company many times now and cannot fault them. I will defiantly be using them again in the future and would not hesitate to recommended them to anyone.
11 January 2022
As Always
As Always, their service is super class. Always ready to help you. Thanks a lot to their staff for always looking after me.
11 January 2022
Second time using them - will use them again.
Second time using them to rent out my flat. Great communication. Good value and no problems at all. Will use them again one day.
11 January 2022
Excellent and efficient service
Excellent and efficient service! Staff also incredibly helpful. This is the 3rd time I’ve used TOLA and will use them again in the future!
Kate Lock
15 December 2021
TOLA offer a fantastic service at…
TOLA offer a fantastic service at incredible value with first-class and timely customer support as well.
13 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.