The One Glove Reviews 992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and durability of the products, with many noting that the gloves are the best on the market and last longer than other brands. The customer service is frequently highlighted as exceptional, with staff members receiving specific commendation for their helpfulness, efficiency, and understanding approach. Reviewers appreciate the quick response times and the prompt resolution of issues, even during busy periods like Black Friday or over weekends. However, some customers also noted dissatisfaction with the product's durability, reporting that gloves tore or were damaged after minimal use. A few other people also felt that the packaging of the gloves was problematic, with protective film being difficult to remove and causing damage.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding, fantastic,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

People report positive experiences with quality, with many reviewers praising the outstanding quality,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Son has tried all the other big name gloves- latex lasting 4x longer, no need for sprays etc.in inclement weather, durability and performance second to none, as well as fit and style- by far the best... See more

Rated 5 out of 5 stars

We’ve used one glove for for over 8 years. My young lad does 4 sessions a week, plus a fake and plays at a good level. But that is hard going on gloves. A couple of times we’ve come away from wha... See more

Rated 5 out of 5 stars

One Glove have always provided excellent service and top quality products. When reordering this time I chose the wrong size and was late returning them. Shannon was an absolute star, gave full instruc... See more

Rated 5 out of 5 stars

I don't often, if ever, write reviews. However, I felt it necessary in this instance to say how wonderful the customer service was at One Glove. Despite Royal Mail messing up our return package and my... See more


Company details

  1. Soccer Store

Written by the company

With every single glove on offer worn by professional goalkeepers from the Conference all the way up to the Premier League you are guaranteed a quality mitt that has stood the test of time for over a decade - when you choose "ONE" you make the right choice, you make the professional's choice. Not only did we pioneer such quality and accessibility, we delivered. And we continue to deliver more than a decade later. We are the original alternative, we are The One Glove.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service and products

One Glove have always provided excellent service and top quality products. When reordering this time I chose the wrong size and was late returning them. Shannon was an absolute star, gave full instructions on what to do, located the return despite it going to the wrong place, and ensured that the right size was sent out. She was extremely helpful and efficient.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend these gloves

Would not recommend these gloves, unless you want to buy gloves for them to arrive faulty and the company refuse to exchange or refund. Just a 10% discount to repurchase 🫠

8 January 2026
Unprompted review
The One Glove logo

Reply from The One Glove

Hi Jennifer,

Thank you for taking the time to leave a review. We're sorry this experience has been frustrating.

We did carefully review the photos you shared with our support team. The small mark visible in the centre of the palm isn’t a fault or damage present when the gloves were manufactured or dispatched. It’s a minor surface pinch that can occasionally occur when the protective plastic film is removed from very soft, premium latex.

This type of latex is designed to prioritise grip, which does mean it’s more delicate by nature.

This mark doesn’t affect the glove’s grip, performance, or expected lifespan, and it will be replaced by normal wear once the gloves are used. It is also not possible for the glove to have arrived with this chunk missing, as the latex is poured wet and a protective covering is laid over the surface while it sets, which results in a smooth, level finish.

The uneven surface of the mark which is visible in your images indicates the latex was pinched after delivery, either during or after removal of the protective covering. For this reason, the gloves don’t qualify for a refund or replacement.

Our team explained this in detail and offered guidance on palm care, along with a goodwill discount as a gesture to acknowledge your disappointment, not because the gloves were faulty. We understand this wasn’t the outcome you were hoping for.

We always aim to be fair and transparent in how we assess issues, and we’re happy to help with advice or support if you have any further questions.

Kind regards,
Team ONE

Rated 1 out of 5 stars

Do not buy.

2 quick goes in the garden on christmas day and the latex came off on the fingers and palm, not even used in matches. Customer service weren't helpful, in some communication implying it was my sons fault due to being 'caught or pinched' no refunds or exchanges, often just repeating themselves and comparing the glove to a racing car tyre analigy. Changing the definition or meanings of their words as it suits them.
Facebook clips are misleading, endorsed by a youtuber for some clever marketing. waste of money and they are just disappointing a lot of children. The money is worth more to them than your satisfaction.

25 December 2025
Unprompted review
The One Glove logo

Reply from The One Glove

Hi Sandy,

Thank you for taking the time to leave a review. I’m genuinely sorry that this purchase was disappointing for you and, in particular, for your son.

We did take the time to review the images you shared and look carefully at the condition of the gloves. Based on that review, the wear shown was consistent with normal surface wear on soft, professional-grade goalkeeper latex rather than a manufacturing fault. At no point was responsibility placed on your son. Our explanations were intended only to describe how this type of latex behaves across all goalkeeper glove brands.

When a genuine fault is identified, we always refund or replace the item, and many of our reviews reflect that. In this instance, the gloves were assessed as performing as intended, which is why we weren’t able to offer a refund or exchange.

All of our social content uses standard retail gloves taken directly from stock, and any demonstrations are intended to show the gloves in use rather than guarantee a specific look or feel out of the packet. Different models and latex types can present differently, particularly in short video clips.

We completely understand how disappointing this has been and are sorry we couldn’t reach an outcome you were happy with. Your feedback has been noted and will help inform how we communicate these points more clearly going forward.

Kind regards,

Team ONE

Rated 5 out of 5 stars

Brought some gloves for my son for xmas…

Brought some gloves for my son for xmas and they were coming apart at the seam. I contacted via email and i have a replacement being sent out. Great service and resolved very quickly thank you so much. Shannon was extremely helpful and very apologetic that this happened. Things do happen we will definitely use again thak you

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Shanon

Shanon, Kallie and the team have been great at advising me on which gloves wood suit my needs best, from fit and size to grip. They’ve been so helpful in swapping any gloves over that weren’t quite right and expediting orders where
Needed. It’s made the whole experience seem less! I’ve never spent a huge deal on gloves before, because I’ve always been an outfield player. But I’m playing in goal more and more and loving it, so I thought why not get something better. And boy are these gloves good! But the service is better!!! That’s going to make me come back again and again!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend The One Glove

I would highly recommend The One Glove. The customer service has been exceptional, especially Shannon. The gloves I ordered (first time user) for my son were too small. Shannon advised and really helped us get the best fit and resolution. I have a very happy 11 year old goalkeeper now!
Happy new year to all the team!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic!
Customer service is amazing.
The gloves are the best my daughter has ever worn and will be the only brand she will use now.
Thank you Shannon and team.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Gloves are great quality. We had an issue with an order but customer service was exceptional and promptly resolved the issue. Wouldn't hesitate to order gloves from One Glove in the future.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, speedy and extremely helpful response through email to any questions you may have. Not too mention and unbelievably good product too

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent goalie gloves with excellent customer service!

This is the second time I bought a pair of goalkeeping gloves from this site and again I am not disappointed. This time the ones I ordered turned to be a bit to small and since I made this purchase just over 30 days ago, with an intention to gift them for Christmas, I was a bit worried I will not be able to exchange the product. I contacted ONE GLOVE over email and a lovely lady called Shannon was super helpful and agreed for me to send them back and swap them for a bigger size. I couldn't be more happy with the service received and will definitely use their shop again as my daughter absolutely adore their products.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Best gloves for this price

Best gloves for this price. Daughter has tried many brands up to £100. These wear great and keep their wet grip. Washing them and using the old ones as a training pair means 2 pair per season, better than 4 pair with other brands.
I ordered the wrong size, my error. Shannon in customer service legend, helped out with the return.

19 December 2025
Unprompted review

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