The One Glove Reviews 

Reply from The One Glove

Updated Jan 22, 2026

Hi Jeff,

We’re sorry to read this and understand how disappointing this must be, especially when buying a Christmas gift.

After locating your customer profile on our system, we’ve checked our customer support inbox using both your order number and registered email address and can’t find any emails from you. We respond to every message we receive, so it appears your emails may not have reached us rather than being ignored.

All orders placed from 24th November were automatically covered by extended returns until 31st January. Although your original order was placed on 22nd November, we’ve now applied the same extended return to your order so you can return the gloves without issue.

Fulfilment has been paused since Saturday 17th due to a warehouse move, which has been communicated via a banner on our website. During this time, dispatch and delivery timelines have been affected, including express services.

If you email our support team directly at support@theoneglove.com
with your order number included, we’ll make sure this is resolved for you as quickly as possible.

Thank you for raising this.

Reply from The One Glove

Jan 9, 2026

Hi Jennifer,

Thank you for taking the time to leave a review. We're sorry this experience has been frustrating.

We did carefully review the photos you shared with our support team. The small mark visible in the centre of the palm isn’t a fault or damage present when the gloves were manufactured or dispatched. It’s a minor surface pinch that can occasionally occur when the protective plastic film is removed from very soft, premium latex.

This type of latex is designed to prioritise grip, which does mean it’s more delicate by nature.

This mark doesn’t affect the glove’s grip, performance, or expected lifespan, and it will be replaced by normal wear once the gloves are used. It is also not possible for the glove to have arrived with this chunk missing, as the latex is poured wet and a protective covering is laid over the surface while it sets, which results in a smooth, level finish.

The uneven surface of the mark which is visible in your images indicates the latex was pinched after delivery, either during or after removal of the protective covering. For this reason, the gloves don’t qualify for a refund or replacement.

Our team explained this in detail and offered guidance on palm care, along with a goodwill discount as a gesture to acknowledge your disappointment, not because the gloves were faulty. We understand this wasn’t the outcome you were hoping for.

We always aim to be fair and transparent in how we assess issues, and we’re happy to help with advice or support if you have any further questions.

Kind regards,
Team ONE

Reply from The One Glove

Jan 8, 2026

Hi Sandy,

Thank you for taking the time to leave a review. I’m genuinely sorry that this purchase was disappointing for you and, in particular, for your son.

We did take the time to review the images you shared and look carefully at the condition of the gloves. Based on that review, the wear shown was consistent with normal surface wear on soft, professional-grade goalkeeper latex rather than a manufacturing fault. At no point was responsibility placed on your son. Our explanations were intended only to describe how this type of latex behaves across all goalkeeper glove brands.

When a genuine fault is identified, we always refund or replace the item, and many of our reviews reflect that. In this instance, the gloves were assessed as performing as intended, which is why we weren’t able to offer a refund or exchange.

All of our social content uses standard retail gloves taken directly from stock, and any demonstrations are intended to show the gloves in use rather than guarantee a specific look or feel out of the packet. Different models and latex types can present differently, particularly in short video clips.

We completely understand how disappointing this has been and are sorry we couldn’t reach an outcome you were happy with. Your feedback has been noted and will help inform how we communicate these points more clearly going forward.

Kind regards,

Team ONE