The Nerdy Byrd 

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Rated 4 out of 5 stars

I revieced my order, just over 2 weeks from ordering it and I have to say it’s arrived in mint condition - extremely happy with mystery box contents. In future a suggestion would be to respond to me... See more

Rated 1 out of 5 stars

I pre-ordered a baby groot pop back in July 2018 and still have not received the item or any updates from them. The item was shown as in stock several times and then as sold out but I never received a... See more

Rated 5 out of 5 stars

Possible best indie shop that sells Funko pop vinyls, great communication, friendly staff and the prices ain’t bad either. There packaging is brilliant, a parcel arrived and it looked like it had been... See more

Rated 5 out of 5 stars

This was the first time I’d used The Nerdy Byrd to buy a Funko Pop (in the case the Exclusive Infinity War Thanos) and I’ll definitely be buying from them again! Well priced, good delivery and wha... See more

Company details

  1. Game Store
  2. also in
  3. Hobby Store
  4. Printed Clothing Store

Information provided by various external sources

Home of the UK's greatest Funko Pop! collection - from exclusives, rare & vaulted. Geek, gamer & pop culture merch from your favourite fandoms.


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All reviews

(232)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company

Terrible company. Made a pre-order and it took them 6 months to tell me they weren't going to be able to fulfill it and its now months later, many unanswered messages and I still haven't managed to get my money back. Avoid.

25 February 2019
Unprompted review
Rated 1 out of 5 stars

Do not use this store

I pre-ordered a baby groot pop back in July 2018 and still have not received the item or any updates from them. The item was shown as in stock several times and then as sold out but I never received anything. Seems like they just take pre-orders without any intention to fulfill them. I’ve contacted them numerous times but non of my emails were replied too. I’ve asked for a refund and still no replies. Please save your money and do not purchase from this store.

22 February 2019
Unprompted review
Rated 4 out of 5 stars

Nerdy Byrd mystery boxes

I revieced my order, just over 2 weeks from ordering it and I have to say it’s arrived in mint condition - extremely happy with mystery box contents.
In future a suggestion would be to respond to messages from buyers, I know you may be extremely busy, but a little bit of reassurance provides buyer confidence.
I will definitely be buying from you again, many thanks Charlie

17 January 2019
Unprompted review
Rated 1 out of 5 stars

Honestly the worst pop shop going!!!

Honestly the worst pop shop going. Absolutely no updates or communication, I’ve sent countless emails and Facebook messages,I placed my order weeks and weeks ago and still nothing! Just a simple joke please avoid at all cost!!

10 January 2019
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

I ordered 3 items, after 2 weeks the order hadn't been filled let alone shipped. I contacted Donna who organised the order to be shipped a few days later. Only 2 items arrived and I have not received anything from the company. No email reply or refund. Its been 2 months now, and nothing, I would not recommend this site!

4 January 2019
Unprompted review
Rated 1 out of 5 stars

I made 2 purchases and will NEVER buy anything again from this company

I made 2 purchases - Order #~~~ and only received 1 of 2 boxes. (Second order for Red Chrome Batman doesn't have an order no but my money has been taken!!) I have emailed twice, reinstated an old Twitter account and sent a couple of direct messages and have had NO response at all.
I can't even say it's the worst customer service experience because I have not been contacted by ANYONE at all!! At the moment I am just under £100 in orders with nothing to show for it apart from 2 Funkos which actually appeared.
Now I have to resort to more emails to try and get my money back!!!

2 January 2019
Unprompted review
The Nerdy Byrd logo

Reply from The Nerdy Byrd

Hello,

Your second order which you’re waiting on was placed at Christmas. Our staff are entitled to the holiday period away from work and to spend time with family. Our staff work a tremendous amount of hours and have to deal with thousands of customers like yourself on a daily basis so the least we can do is allow them to take some well deserved time off around Christmas and the New Year.

Your order will be dispatched ASAP as they will now be returning back to work.

If you’d rather have a refund that is absolutely fine, please just let us know and we can process that for you.

Thanks,
TNB

Rated 1 out of 5 stars

No communication

Pop came damaged and they don't respond to emails to resolve it, managed to get a response and once I mentioned damage all communication stopped, wouldn't use if you want to guarantee mint condition.

20 December 2018
Unprompted review
Rated 1 out of 5 stars

Poor communication

First order was great, was very happy with the service, item was packaged well and it came in a pop protector.
My second order was packaged well but the pop came with some damage to the box which is a pretty big thing with pops and there is no response to my emails, emailed, messaged on Instagram, then emailed the director who had sent a welcome email, and despite initially responding, did not respond once I mentioned damage even though I said I'd happily pay delivery for an exchange or let them include it in an order I was planning on making this week.
They are fine if your order comes undamaged, have a great selection and package well, but the lack of communication when there is a problem has put me off majorly so I doubt I would order again or recommend.

10 December 2018
Unprompted review
Rated 4 out of 5 stars

Great store for rare pop vinyls

Great store for rare pop vinyls i got a super saiyan vegeta and super saiyan blue goku from here which the vegeta is rare dispatch time i ordered friday 1st november dispatched friday 7th december delivered arrived perfect very protected couldnt be happier i think took while to disapatch but i think might been because of the rarity of pop communication wasnt very good but if email over and over again someone will answer

Would definately use again if no one replys or dosent disapatch straight away dont panic like i did because was my first time using them they are a good company and would use again

8 December 2018
Unprompted review
Rated 1 out of 5 stars

No communication

Made a big order which I need for Christmas two weeks ago, sent countless messages to see when it will be dispatched and no reply. Customer service awful. If I order the items I want from elsewhere they will not arrive in time.
Im stuck waiting and hoping it will be dispatched soon.
All items were also in stock!!

6 December 2018
Unprompted review
Rated 1 out of 5 stars

negative experience halloween box

negative experience, the box was sent more than a month later, the description of the box of halloween clarified was not a funko box instead of half the items were funko pop.La shirt xxl and 'small, an abnormal measurement compared to t-shirts other geekbox services. With little value compared to spending, a foreign customer with shipping costs gets to pay the box € 80.

5 December 2018
Unprompted review

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