The Money Shop Reviews 

3,264
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the speed of the application process and fund transfers. Many people found the website and application forms easy to navigate and understand, leading to a smooth user experience. Reviewers also appreciated the prompt responses and clear explanations from customer service, making them feel supported throughout the process. However, some customers experienced issues with response times, noting delays in receiving replies or getting stuck on the loan search page. A few other people also felt that the system could be improved, mentioning issues with account transactions.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, supportive, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how quick, easy, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting its speed and ease of use. Many... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as understanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,264)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honesty,very quick

Honesty,very quick, Trustworthy.

17 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

It very easy and fast process

It very easy and fast process

16 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

No issues, no messing.

Excellent service, The Money Shop found me exactly what I was looking for, quick and simple, no issues, no messing.

15 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Recommended

Recommended to anyone. Straight and simple

15 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

great experience

great experience, would deffo recommend

14 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great customer service

Great customer service, fast and effective

14 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Loan application

It was easy to get through the application for the loan and it was in my account in good time. Thanks again

13 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Amazon has always proving that they…

Amazon has always proving that they mean business and understand what their customers needs. It’s always a pleasure when I deal with them. Thumbs up guys!

12 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Simple and straight forward to use

Simple and straight forward to use. No hidden terms, everything plain and simple. Very happy and would definitely recommend.

12 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Loan application

Quick and easy. Great service

11 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great experience with this lender

Great experience with this lender. Would use them again

10 May 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look