The Money Shop Reviews 

3,265
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the speed of the application process and fund transfers. Many people found the website and application forms easy to navigate and understand, leading to a smooth user experience. Reviewers also appreciated the prompt responses and clear explanations from customer service, making them feel supported throughout the process. However, some customers experienced issues with response times, noting delays in receiving replies or getting stuck on the loan search page. A few other people also felt that the system could be improved, mentioning issues with account transactions.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, supportive, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how quick, easy, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting its speed and ease of use. Many... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as understanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,265)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great, easy application and helpful customer service

12 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Great service

Great service

11 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Easy application and fast result

Easy application and fast result. Money went into my account the same day.
Would definitely use again.

1 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Fantastic and fast

Fantastic and fast

7 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very easy to communicate.I had to apply…

Very easy to communicate.I had to apply for a loan very easily and very easily I got the loan. Thanks Money shop

7 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

5 Stars

Quick, Efficient & Fair 5*

6 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 1 out of 5 stars

Absolutely first class service

Absolutely first class service , makes it simple and not complicated and deal with you super quick HIGHLY RECOMMEND and I give them a 10 out of 10

5 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Been with Moneyline over 15 Years and…

Been with Moneyline over 15 Years and they have always been Honest Helpful and always guide and point you in the right direction if they cant help and hv been a lifeline on many occasions

1 August 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 4 out of 5 stars

They were really helpful and very…

They were really helpful and very professional i will recommend to my friends and family

31 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

So easy to navigate the application

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future for short term loans.

29 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Very good company to use

Very good company to use , really friendly and supportive, very good service to use and reply very quickly

26 July 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Rated 5 out of 5 stars

Superb and brilliant service

Superb and brilliant service. Highly efficient and quick process from application to payout same day ! thank you 😊

25 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great service

Great service, help me find a loan. Quick and easy service. Very happy and I will use again.

23 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great experience…

Quick and easy to apply and got immediate offers. Great service

19 July 2025
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

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