I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... See more
Company replied
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See what reviewers are saying
Poor customer experience. My package has been delayed for over two weeks with no meaningful support or ownership of the issue. Communication was polite, but no actual solution was provided. I had to o... See more
Company replied
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... See more
When my wife was pregnant, and childbirth was almost near the corner, I started to think of what to feed my baby with. I didn't want to buy something that was sold in the supermarkets, because I am q... See more
Company details
Written by the company
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Contact info
Netherlands
- hello@themilkybox.com
- themilkybox.com
3.4
Average
165 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Getting the quality product for my…
Getting the quality product for my granddaughter is worth it. The delivery is always on time.
27 April 2023
Love them! Fast shipping!
I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!
14 April 2023
Highly recommended for your baby formula needs!
Ordered Kendamil from this site and it shipped within a day and arrived within a week. Payment and shipping went very smoothly. The product that arrived had expiration dates more than a year away, so that was also great. Highly recommended!
2 March 2023
Unprompted review
Baby milk not mix
Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.
31 March 2023
Reply from The Milky Box
Hello Gurmukh,
We're sorry to hear that you had a negative experience with your product. We’re sorry for any inconvenience and would like to help resolve the issue. Please send us a message to hello@themilkybox.com.
Warm Regards,
The Milky Box
I never received my products.
20 April 2023
Reply from The Milky Box
Hello Gustavo,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
The Milky Box
My experience was great with you guys
My experience was great with you guys. It was simple and very easy.
29 March 2023
Great company
Great company. I had a missing package and Anna helped me track it down and was very responsive the entire way through.
17 April 2023
Amazing shipping time!
Amazing shipping time for being out of the country! Packaged with care! So grateful for milkybox :)
10 April 2023
Awful experience
I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience
19 April 2023
Reply from The Milky Box
Hello Sophie,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Warm Regards,
The Milky Box
They didn't stated at the checkout…
They didn't stated at the checkout process that there will be 13$ extra fees to pay for the package when received, quite disappointed and they offer a 5% discount which it's nothing compared to that issue.
6 April 2023
Very poor communication and waited…
Very poor communication and waited weeks - month for delivery.
13 April 2023
Reply from The Milky Box
Hello,
We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.
Warm Regards,
The Milky Box
Very poor experience
Very poor experience. Order is not yet shipped even after contacting multiple times. Website says order will be shipped within 1-6 business days.
29 March 2023
Reply from The Milky Box
Hello,
We’re sorry to hear that you had a bad experience. We appreciate your feedback and are working hard to improve our service.
Warm Regards,
The Milky Box
Reply from The Milky Box
Hello Jinal,
We’re sorry to hear that you had a bad experience with our team. We appreciate your feedback and will work hard to improve our service.
Warm Regards,
The Milky Box
Horrible never got my formula
12 April 2023
Reply from The Milky Box
Hello Malika,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Warm Regards,
The Milky Box
Great milk but shipping sucks
My order took forever to come like a month , pretty disappointed about that because my baby had no milk and I had to make potions with cereals for her to drink , the formula is great taste great baby loves it only thing is it takes way to long to come and I had to go pick it up at the post office and pay extra fees , very inconvenient.
12 April 2023
I placed the order on April 6th and it…
I placed the order on April 6th and it hasn't shipped yet, today is the 12th. We need the order asap
6 April 2023
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