Instead of properly embedding their themes into the wordpress structure, they made their bespoke theme manager that doesnt work and poorly documented. Please avoid.
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See what reviewers are saying
I would like to publicly thank John Truebridge of Axiome for the assistance he has provided me in handling problems regarding the configuration of the Hoghwords theme. Beyond the normal support on... See more
I have been using WP for over a decade already and have experience working with different Themes and their developers. The ThemRex Team is by far the best I have worked so far. Professional and respon... See more
Just purchased this theme and immediately had some questions about layout and design. I sent 2 support tickets over and was responded back to quickly. Support was professional and they sent screensh... See more
Company details
Information provided by various external sources
ThemeREX - Envato Power Elite Author. We create beautiful quality niche WordPress Themes and Site Templates for any kind of business.
Contact info
Ukraine
- themerex.net
3.7
Average
203 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Themes. Great Support.
Great support from this maker of WordPress themes. Good communication and fast to help solve any questions we had. Recommended.
14 January 2021
Unprompted review
Theme I purchased did not work properly…
Theme I purchased did not work properly after following all the documentation precisely. Spent days trying to get it to work and then restoring my site after it was down for days. i asked for refund and was told no
7 January 2021
Unprompted review
Reply from ThemeRex
Hello Dom,
We are much concerned about your negative experience as we do approve refunds if there is a theme flaw. Could you please get back to us with your email address so we could identify your purchase and have a look at the issue you faced. Thanks in advance!
Regards
Excellent customer service
I've used ThemeRex WordPress themes for a few years now, and whenever I've had a problem, they've helped quickly and effectively.
23 December 2020
Unprompted review
Very bad experience on my side.
Very bad experience on my side.
I bought a theme asking PRECISELY for something, they were very kind before the purchase and when I paid they began to answer listlessly and were never able to fulfill my requests.
Waste of money.
15 December 2020
Unprompted review
Reply from ThemeRex
Hello Andrea,
We are sorry to hear about your negative experience as we aim to provide a high-quality service before and after the purchase. Please get back to us with your email address so we could find your support tickets and assist you with your request. Thanks in advance!
Regards
Amazing Team and Service
I bought the YogaStudio theme and cannot express how happy I am with it as well as the customer service. MASSIVE thanks to Cole who is not only super fast and helpful but also very patient! Thank you for being so professional and going the extra mile.
2 December 2020
Unprompted review
An amazing team with great themes
An amazing team with great themes. Massive thanks to Cole for all his assistance
19 November 2020
Unprompted review
100% satisfied.
I am completely satisfied with the theme and the support team. I am very much thankful to the team that they helped me a lot to set up the theme successfully. With great patience, they always listen and understand the issue that I faced and fixed that in time.I can see their professionalism on handling issues, which is just perfect and big point is about the customer service which is THE BEST.
100% satisfied.
Thank you Team.
Thank you so much for all your support.
18 September 2020
Unprompted review
Purchased theme a few years ago
Purchased theme a few years ago. Wordpress 5.5 broke my site but support was able to help me out by addressing my issue via ftp. Thanks again!
11 September 2020
Unprompted review
Super support and themes!
12 August 2020
Unprompted review
One of the best authors on ThemeForest
I met this company on ThemeForest. I use quite a lot of its themes and I really like working with them. Good quality, excellent and fast support.
11 August 2020
Unprompted review
Ghost
I bought a theme from the guys and was very pleased, everything is working properly and you can see that a team of professionals is working. Keep it up ! I highly recommend it !!
11 August 2020
Unprompted review
Themes and plugins do not work… SCAM
Themes and plugins do not work properly.
All developers have problems.
The positive reviews they have are paid reviews.
DO NOT BUY anything from this company.
They don't have technical or after-sales support.
They don't give money back even if their product doesn't work.
THEY ARE SCAMMERS!
10 August 2020
Unprompted review
Wonderful support team!
Wonderful support team!
I have now run into two issues I could not solve on my own and the support team answered my question and resolved my problem very quickly both times! Thanks so much, John T., for being so efficient and helpful!
23 June 2020
Unprompted review
Fabulous support team
Fabulous support team! I took over development of a website from someone else who had hacked the theme files, and the support team helped me sort it out quickly.
27 April 2020
Unprompted review
Good Axiome assistance
I would like to publicly thank John Truebridge of Axiome for the assistance he has provided me in handling problems regarding the configuration of the Hoghwords theme.
Beyond the normal support on the basic menus, John did everything possible to understand the problems related to my personal needs and, through email and images, and even through the creation of videos, he guided me to solve the problem.
Thanks again John!
Horace Celentano,
Naples - Italy
10 March 2020
Unprompted review
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