ThemeGrill Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent support and very fast responses, highlighting the team's professionalism and helpfulness in resolving issues quickly. Many appreciate the staff's patience and understanding, even for those using free versions of their products. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, especially with website deployment and customization. However, some customers also noted that response times could vary, and occasionally, it took several emails for their problems to be fully understood. A few other people also felt that their inquiries via live chat went unanswered after an initial reply.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Website

Clients share positive opinions on website, with many reviewers praising the ease of use and customization... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and helpful support they... See more

Service

Users describe positive interactions with service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more

Rated 5 out of 5 stars

Themegrill Themes allowed me to deploy a Wordpress site very quickly, with all the modern features that I needed and fully customise the result. The support team replied and helped me develop great ad... See more


Company details

  1. Web designer
  2. Software Company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Exceptional Support

I am not a professional web designer but I have built and maintain my personal website, using ColorMag Pro. I cannot say enough about the support the ThemeGrill team has provided for this. I have no real basis for comparing the theme with alternatives but with the support it has more than satisfied my needs

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Great theme, wonderful support

The Zakra theme has worked very well for our small nonprofit, and the support has been outstanding. They actually spent a lot of time assisting us even when we only had the free version. We have upgraded to the Pro version and it is excellent.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Used on several sites!

I have used there themes on several sites now and always found them flexible for a variety of different uses. Their support is also great which is wonderful especially when you are initially setting up a new site from nothing but an idea!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Using one of their templates, I needed the support of the theme grill team for some interventions that wordpress editing. They were very kind and very helpful. Always quick responses through their online chat.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Support and a great theme

I had a problem with an incompatible plugin and the team from ThemeGrill were able to give the directions I needed to resolve the issue quickly.

Their communication and professionalism was excellent.

In addition to the support, their Freedom Pro Theme is very good and has been my site theme for over 5 years..

2 July 2024
Unprompted review
Rated 5 out of 5 stars

customer oriented

I used this theme for several years now and I'm veruy sattified about it. The different themes give enough possibiliies to my creativity.

But more important is that if you have a question to themegrill.com you then you will get a clear answer fairly quickly. People are customer-oriented and friendly.

then you will get a clear answer fairly quickly. people are customer-oriented and friendly

I am very satisfied.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Masteriyo Pro user real review

Excellent product especially their Masteriyo LMS is top class. Out of the box LMS features. New features and tools are added every week. Not only LMS but their customer support services is too good. Instant query resolution within few hours via chat support and Facebook community group. Initially I personally suggested multiple features to be added to LMS. And their tech team added it one by one every week. The entire team is fast in launching new features. I've purchased their Masteriyo Pro lifetime plan. All the core features are working great especially their inbuilt payment processing (no need to add/install complex woocommerce). The only feature that I think is missing is multi-currency checkout (allow student to select their preferred currency from drop-down list and pricing of those currencies will be set by instructors manually for each course). Team please add this feature. All the very best. You guys are doing great work😁

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Patient and very good support for the ColoMag Pro Theme

I had a several number of issues when I first installed the Pro version of ColorMag. Patiently, Rohit guided me through all my issues and was able to do a very good job in providing me the steps to tweak everything. Thank you Rohit, you’ve been of great precious help, that made the difference in being satisfied with it. Hopefully ColorMag can implement some basic pre-set tweaking features for customization of links, menu etc on the Pro Theme, without the use of CSS and users like I massacring someone like Rohit for help!

Sincerely,

David

17 April 2024
Unprompted review

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