THE MASIE Reviews 

Really concerned that this website is a scam, the tracking doesn’t seem to work and I don’t get any replies to the contact form on the website or via email. The other reviews are shocking, I wish I had read them before placing my order. Considering seeking a refund from my credit card company. It’s a shame as their products look so good.

I ordered a small table at the beginning of December. (Order No. GLMJDCODE). I then got an email on 10 December to say that it had been dispatched and then …..nothing. The tracking number isn’t recognised and my emails to the company go unanswered. I was beginning to wonder whether this was a scam but I see from other reviewers that this is fairly normal. Shame because it looks like their products are good. Let’s hope I get to find out one day!

UPDATE - The Maisie replied to my review within 24 hours promising to sort this out. 7 days later I haven’t heard from them and I haven’t received my item. I’m not sure what to stay other than stay well clear.

FURTHER UPDATE - now 2 months on from my order. No product and no contact from The Maisie. It seems that the only thing they do well is respond to adverse reviews. Really disappointed.

We ordered a trolley costing several thousand euros and received it damaged. Since then, we have been trying to return it, which should be straightforward.

Unfortunately, the company keeps delaying the return process, making pickup appointments and then not showing up without any explanation. This has happened multiple times. Communication is poor and it feels like they are intentionally pushing the process as much as possible to avoid taking responsibility.

Based on our experience, this company is unreliable and unprofessional. Be very careful before ordering from them — especially for expensive items. I would not recommend this seller

They didn’t follow a reclamation .

This was one of the worst online shopping experiences I’ve had.

I never received the full order I paid for, and the situation has been handled with poor communication, misinformation, and zero accountability from the store.

Main problems:
- Incomplete order – not all items were delivered
- Tracking number never worked, so I could not track my shipment
- Order was later split into multiple parcels without clear explanation
- Very poor email communication – slow, vague, and ineffective
- Conflicting information between the store and the delivery company
- The store told me to contact the carrier instead of taking responsibility and the carrier told me that the store was the one who should contact them.

Collection failures:
> The store claimed a pickup attempt was made on January 5th, but I received no call, no message, and no proof
> A new pickup was supposedly scheduled for January 9th, yet nothing happened
> The carrier confirmed there was no pickup scheduled at all

Customer service experience:
> Phone support was rude and unprofessional
> The operator raised her voice, did not apologize, and blamed the situation on the holiday season
> No empathy, no ownership, no solution

At this point, I am:
> Without the full order
> Without a proper refund
> Stuck between the store and the carrier, with neither taking responsibility

This company shows poor logistics management, bad customer service, and a complete lack of accountability.
I strongly do not recommend this store

This has been one of the most disappointing experiences we’ve had as a business. On two occasions within six months, we placed orders that were paid for but never delivered. Our messages went unanswered multiple times, and in both cases we were forced to cancel the orders.

It’s unfortunate, as the products themselves are appealing, but due to these repeated issues, we will not be ordering again.

They replied that we should send an email to their support team, we did that for the last month 4 times. They never answered!

I strongly advise everyone to stay away from this company. I placed a 1000$ order over three months ago, and despite multiple promises, nothing was ever delivered.

After months of waiting, they suddenly told me they were unable to deliver and asked whether I wanted to try delivery again or get a refund — but with deductions, as if the situation was my fault. The goods were never delivered, so any deduction is completely unacceptable.

Since then, they have stopped responding entirely. No refund, no solution, no communication.

This has been a terrible experience from start to finish. Save yourself the frustration and avoid this company.

I ordered a table. After about a month i get an email that they lost it during delivery, haven‘t heard back since then… i wrote that i‘d still want it and that it would be nice if they could send another one, but they never answered…

The service works perfectly, high-quality packaging and delivery without any problems.

I placed an order for a table on December 4th, and it arrived on January 2nd. The product is beautiful and I’m very happy with it. I also appreciated the step-by-step updates throughout the process, which were very helpful. The only downside was the long delivery time—I got a bit impatient. But was it worth the wait? Absolutely. Thank you, The Massie.

Alles war gut. Danke

I’ve returned chairs that were never unpacked in November and they refuse to refund me!!!!! Absolutely insane! Customer service is a joke. I have all proof and it’s been a nightmare. DO NOT BUY from them.

I had a disastrous experience with this website. Although the products themselves are very nice, the delivery & customer service was absolutely terrible.

I ordered several items, but they provided no shipment information. Without any notice, they even triggered a return themselves while I was still waiting for the products. Only after I contacted them, they initiated the delivery to be sent again. Because of this mismanagement, the delivery time was extended to almost a month whereas the initial communication was 10 days.

Later, the second part of my order arrived, which was a mirror. Unfortunately, it was delivered completely broken into very small pieces. I asked them to pick it up, as it was difficult and unsafe for me to dispose of it myself, but they offered no help at all and simply told me to throw it away.

Despite this, they charged me for the return and refunded me less money, even though they did nothing to manage or collect the returned item. I also requested compensation for this horrible service for my overall order, but they were not cooperative at all.

Throughout the whole process, their responses were unhelpful, uncollaborative, and unacceptable. Overall, this was a horrible customer service experience, and I would not recommend purchasing anything from this website.

I was a little anxious because of the reviews on here, but in our case everything was great. The tables are fantastic and the delivery was smooth.

I would love for them to add the option of delivering it into your home (not just the ground floor) - I would definitely pay good money for it.

Everything is perfect just a long delivery time

The delivery dates - 10/10
Accuracy of protection of disassemled parts - 10/10
All details present
No damages during delivery
Great quality - 10/q0

I would rate this experience a minus 10000, total scam!!! We ordered the same products twice, and each order we waited for it for more than 4 weeks and at the end they would contact us and tell us that order has been returned to Spain!!!! Without explaining why or what was wrong. This website is a scam and a waste of time.

I ordered some items that stated 10-12 days for delivery. I have filled out the contact form twice for an update on delivery and also sent an email but had no response. It’s only slightly over the agreed timeframe but very concerned I can’t get a response from any customer service representative.

Three months after delivery, some rust appears on metallic stands for umbrellas. (I live in south of France, it never rains during summer...)
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