Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... See more
Company replied
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See what reviewers are saying
My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... See more
I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... See more
Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... See more
Company details
Written by the company
The Magic Princess. Home of the Magic Light Princess Tutu
Contact info
5900 Ogden Ave,, 60804, Cicero, United States
- 1 (800) 635-6403
- customerservice@themagicprincess.com
- themagicprincess.com
Needs directions!
The tutu was darling and was well received but the 2 year old it was purchased for. Delivery was fast. The only complaint is that we’re no directions for how to turn on the lights. That was an unnecessary complication.
25 March 2021
Unprompted review
Arrived in a timely manner.
Arrived in a timely manner.
Nice skirt. Granddaughter loved it.
Hope the wiring holds up.
19 March 2021
You guys are extremely awesome!!!!👏👏👏
14 March 2021
Princess Tutu
I ordered this for my 5 year old granddaughter as part of her Easter gifts. She has not seen it yet, but I KNOW she will love it. The tutu is so cute and the fact that it lights up makes it perfect for any little princess!
12 March 2021
The skirt was pretty but poorly made
The skirt was pretty but poorly made. The lights fell out during the first wearing.
4 March 2021
Reply from The Magic Princess
Hi Linda,
Thank you for your review.
We have now integrated a Review Team as of August 2021, so I apologise for the delay in responding to you.
I am also very sorry to hear that the lights on your tutu fell out during the first wear.
This is certainly not up to our usual standards and expectations!
I can see you were in correspondence with one of our customer service agents earlier this year, however a photo of your tutu was not provided.
If you are able to kindly email us at customerservice@themagicprincess.com with 'Linda Trust Pilot' as the subject line, and kindly attach a photo of your tutu, we will be able to provide you with a solution as soon as possible :)
We want to ensure your customer experience is turned into a much more positive one!
Thank you,
Lily :)
I purchased these tutus for my…
I purchased these tutus for my granddaughters. I plan on putting them in their Easter baskets. I opened them up and they are perfect!! I’m sure they will love them! Delivery was also quick too!!! Thank you
2 March 2021
Great quality products and fast shipping time
Great quality products, my step daughters just love them! Bed time is difficult because they don’t want to take them off. The purchasing and checkout process is super easy. Highly recommend!
25 February 2021
Unprompted review
Worth the investment to see how much they love it
I bought 3 of these for my grandkids, they absolutely love playing dress up when they come to nanas and don’t want to take them off when they leave so I am going to have to buy more!
25 February 2021
Unprompted review
Every girls dream
My little girl loves her new tutu and wears it all day! Customer service was good too!
25 February 2021
Unprompted review
The skirts were good the customer…
The skirts were good the customer service and shipping time sucked!
25 February 2021
Reply from The Magic Princess
Hi Michael,
Firstly, I'm glad you loved the tutus.
I apologize that the customer service experience you received wasn't up to standard. If there is anything we can do to improve in the future please let us know.
Unfortunately there was delays with UPS but I'm glad you were still able to receive them before Christmas.
Kind regards,
Margaret
Poorly crafted ...
Poorly crafted .... Granddaughter wore her light-up skirt ONE TIME and the wires came loose and dangled down so she couldn't wear it anymore
25 February 2021
Reply from The Magic Princess
Hi Amy,
Very sorry to hear that the wires came loose in your tutu.
Please send us a photo of the tutu to customerservice@themagicprincess.com.
Kind regards,
Margaret
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