The Luxury Hut Reviews 

764
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and efficient. Many people highlight the exceptional quality of the products, often noting items are exactly as described or even better, and arrive beautifully packaged. The service is frequently described as first-class, with consumers appreciating the effortless process and excellent communication from the team. People also find the pricing to be very competitive, often saving money compared to retail, and receiving fair offers for their items. Overall, consumers express high satisfaction and a strong willingness to return for future purchases, often recommending the company to others.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the vast selection of high-end watches... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items like watches and... See more

Price

Customers had positive experiences with price, often finding fair and competitive pricing that represents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more

Company replied

Rated 5 out of 5 stars

I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more

Rated 5 out of 5 stars

Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more

Rated 5 out of 5 stars

Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more


Company details

  1. Watch Store
  2. Jeweler
  3. Jewelry Store
  4. Watch Repair Service

Written by the company

The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(764)

181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

I spoke to Cheryl regarding selling a Rolex watch, shipped it on Friday and by Monday afternoon after agreeing a sale price the funds were in my bank account. Very impressed with the service, would recommend without hesitation.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely first-class experience…

An absolutely first-class experience from start to finish; this is how the purchase of a luxury watch should go. A smiley reception from Cheryl and an enjoyable purchase with Jack, who was genuine, knowledgeable, not to say good chat besides. Owner Nerya was first-class also and further gave me a very fair price on my Rolex Datejust OP.
Thanks Nerya.
Although I own a large and really rather chi-chi watch collection, I cannot remember a more satisfying watch purchase experience.
Finally and almost needless to say... Thoroughly, thoroughly recommended!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Cartier bangle

I was fortunate enough to come across an immaculate Juste Un Clou Cartier bangle in rose gold in the size I wanted at an amazing price, whilst a lot of jewellers are charging higher prices than the actual stores!
Cheryl was an absolute star, she looked after me throughout the experience, with calls and texts.
The bangle was delivered in a beautifully packaged box that kept the item safe from any damage that may occur through shipping.
I cannot recommend the Luxury Hut enough, I’ll definitely be purchasing from them again.

28 August 2025
Unprompted review
Rated 3 out of 5 stars

Cartier Small Love Bracelet Screwdriver

I bought a Cartier Small Love Bracelet and although I’m pleased with the bracelet I was disappointed that they sent me an unbranded screwdriver when the description was original Cartier screwdriver. I asked them for a Cartier screwdriver and they sent me another unbranded screwdriver and if I wasn’t happy to send the bracelet back as they sold it too cheaply! You can buy replacement Cartier screwdrivers from Cartier, that is what they should have done instead of trying to fob me off with a copy. I won’t deal with them again as I’m only interested in genuine products.

14 August 2025
The Luxury Hut logo

Reply from The Luxury Hut

Hi Harriet,

We’re disappointed to see your review, as we feel we did a lot to try and keep you satisfied with your purchase. Our description does not state that the bangle comes with a Cartier screwdriver, but we provided one for you as requested. When you raised concerns about it's genuinity, we explained that not all Cartier screwdrivers are engraved — only the newer versions are — and unfortunately, we did not have a spare of that type available at the time.

We also advised that online sources are not always entirely accurate, and to reassure you further, we sent another screwdriver at no extra cost. Despite this, you still felt it was not satisfactory. At that point, we kindly reminded you that you were welcome to return the bangle for a full refund if you were not completely happy.

We genuinely believe you received a very good deal, as the bracelet was sold with a significant discount, but we always want our customers to feel fully confident in their purchases. We regret that we couldn’t meet your expectations on this occasion and wish you all the best for the future.

Kind regards,
Cheryl
The Luxury Hut

Rated 5 out of 5 stars

Professional service

I have now sold two watches to Luxury Hut and have found them very professional to deal with , fair price and prompt payment. I Would recommend to anyone selling a luxury watch .

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Bought a watch to then be told it was…

Bought a watch to then be told it was faulty even tho it was advertised for sale shouldn’t you be checking if it’s working before you put for sale?? Agreed to fix and let me know but because they have spent more money to fix they didn’t want to sell me the watch at that price so they just refunded me automatically with out asking if I’m ok with this then they advertise the watch for sale £500 more than what sold it to me for

14 August 2025
Rated 5 out of 5 stars

Super happy used Breitling condition…

Super happy used Breitling condition like new. Very trustworthy company and excellent customer service.

29 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Micheal,

Thank you for the lovely feedback! We're delighted to hear you're enjoying your Breitling and that our service met your expectations. It's always our goal to provide trusted, top-quality experiences.
– The Luxury Hut Team

Rated 5 out of 5 stars

Wonderful experience

Raj and all the staff were wonderful. I sold and bought a watch from them. There was no pressure whatsoever. The whole experience was lovely, such friendly people. I can’t recommend enough.
Massive thanks

23 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Carol,

Thank you for the wonderful review! We're so pleased to hear you had a great experience buying and selling with us. Raj and the team truly appreciate your kind words. We’re always here to help — thanks again!
– The Luxury Hut Team

Rated 5 out of 5 stars

Rolex Milgauss

A fantastic selection of high quality watches at an extremely reasonable price. Good bunch of people too.
I would definitely recommend & they will be my first port of call upon my next purchase.

23 July 2025
The Luxury Hut logo

Reply from The Luxury Hut

Thank you for your kind words and recommendation!

We’re delighted to hear you enjoyed our selection and found the experience positive. It means a lot to know we’ll be your first stop for your next purchase — we look forward to welcoming you back!

Kind regards,
The Luxury Hut Team

Rated 5 out of 5 stars

Recent Timepiece Purchase

I recently Bought a watch from The Luxury Hut and was very impressed with their professionalism efficiency and negotiation. The timepiece was well package, delivered on schedule with tracking and signed for. Cheryl provided excellent comms, payment process arrangements and scheduled the delivery to suit my requirements.

Last but not least, the watch was perfect and thoroughly as described.

Thank Luxury Hut and Cheryl.

18 July 2025
Unprompted review
The Luxury Hut logo

Reply from The Luxury Hut

Dear Graham,

Thank you so much for your kind words and thoughtful feedback.

We’re delighted to hear that you were pleased with the service, communication, and your new timepiece. Cheryl and the team truly appreciate your recognition, and it was a pleasure assisting you throughout the process.

We hope you enjoy your watch for years to come and look forward to welcoming you again in the future.

Kind regards,
The Luxury Hut Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look