I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Sold a Rolex Yacht-Master through The Luxury Hut and the whole experiece was effortless. From making the initial enquiry through to receiving the money - which was inline with the price they quoted... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
763 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Very helpful and a pleasant experience
Very helpful and a pleasant experience, I love the watch and would definitely buy from them again
23 January 2026
Unprompted review
Reply from The Luxury Hut
Hello Timothy,
I hope you’re keeping well.
We’re delighted to hear you’re enjoying your beautiful Datejust — it was a pleasure assisting you with your purchase. Thank you again for placing your trust in us.
If there’s ever anything you need in the future please don’t hesitate to get in touch.
Warm regards,
Jack
Good genuine watches
Good genuine watches. Excellent service and communication.
12 January 2026
Unprompted review
Reply from The Luxury Hut
Hello There,
Thank you very much for the review, if you need anything in the future we would be more than happy to help you.
All The Best
Jack
Incredible Service
It was such a pleasure working with the team at The Luxury Hut. They were very hospitable and friendly. More importantly, they offered me the best rate for my watch.
I'd definitely work with them again when seeking my next watch
23 January 2026
Unprompted review
Friendly staff and outstanding customer…
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are selling a watch. I will definitely use The Luxury Hut for any future watch selling or buying. Top notch!!!
21 January 2026
Unprompted review
My 3rd purchase
Absolutely awesome company. This is my 3rd purchase from them and every time it's as smooth as butter. Not only do they speak to me on what's app and answer all
Questions but they even game me an awesome discount even though it didnt apply to my purchase. I actually don't go to other sites anymore except them. Prices are great and always way lower than retail.
I have saved about £1k on average on each purchase with them. I had a small issue with one and they offered to fix it immediately. Would 100% recommend to friends and family too.
21 January 2026
Unprompted review
Genuine guys and very easy to deal with
Genuine guys and very easy to deal with
15 January 2026
Unprompted review
Excellent experience and everything is…
Excellent experience and everything is smooth. Will definitely come back ☺️
13 January 2026
Unprompted review
Very professional and personal service
Very professional and personal service
Great prices and amazing delivery speed
I have recommended to friends
14 January 2026
A fantastic company to deal with
A fantastic company to deal with, always fantastic comms and a first rate service.
10 January 2026
Unprompted review
Super Friendly and Engaging Service
Superb, friendly, high end personal service. No pressure techniques used, welcomed questions, knowledgeable on their products including lineage, and exploration of other purchase options as well.
8 January 2026
Unprompted review
Such friendly and helpful staff
Such friendly and helpful staff. Nothing was too much trouble for them
12 December 2025
5* service
From start to finish, Jack was great. From the get go, I contacted you via whatsapp and the whole process was smooth. In the space of 3 day I have received my watch and just in time for Christmas. Thank you all
18 December 2025
Unprompted review
Great service
I recently purchased a watch from the Luxury Hut. Really great service. The watch arrived promptly on the agreed delivery date and it was beautifully and securely packaged. The condition of the watch was perfect and as described. The updates and communication from the team at Luxury Hut was great too. I wouldn’t hesitate to recommend them.
18 November 2025
Unprompted review
Great range, service and competitive
The range is impressive. Price points very competitive and watch as described so perfect.
12 December 2025
The best in the business!
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut are the epitome of a premier service (I put them ahead of authorised dealers too). Jack and Cheryl have always gone above and beyond. A big thank you! Sundeep
14 November 2025
Unprompted review
Bought my first Rolex and really…
Bought my first Rolex and really pleased with service from start to finish
Would definitely use again
Thank you so much
8 December 2025
Absolute Pleasure
We have just had the pleasure of buying a beautiful watch from these guys. The whole experience was wonderful - professional, courteous and knowledgable. Absolutely no pressure to buy anything and they could not have been any more helpful. Thankyou so much! Mark
6 December 2025
Unprompted review
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