I booked an appointment with a gastroenterologist who works in this clinic. He ordered an array of tests and asked me to come back in 3 weeks for a colonoscopy whilst I was full on bleeding on bow... See more
Company replied
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Give you more medication than necessary - in my case, a month’s worth of addictive painkillers vs just enough for the recommended time period. Then their unresponsive credit control dept send me a bil... See more
Company replied
Deepa is an excellent physiotherapist. I have multiple issues with my spine and was in a lot of pain and tightness. I have had a number of acupuncture sessions with Deepa and it has made such a differ... See more
Company replied
I had my physio for L4, L5 disc problem.the pain was quite severe at the time of starting physio. After 5 physio sessions by Deepa Marar, I started to feel absolutely better and pain reduced drastical... See more
Company replied
Company details
Written by the company
The London Clinic is a private healthcare organisation based in central London.
Contact info
20 Devonshire Place, W1G 6BW, London, United Kingdom
- thelondonclinic.co.uk
3.3
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid for Dermatology
I can't quite believe the level of service I've received from the London Clinic. I had always thought of this place as being world-renowned. However, it's a complete shambles. From telephone communication to scheduling appointments to the appointment itself. I left feeling very perplexed by the whole experience. I would strongly recommend going elsewhere for Dermatology.
7 February 2022
Unprompted review
Reply from The London Clinic
The London Clinic has only recently gained access to respond to reviews on Trustpilot. We apologise for the delay in replying to your feedback.
Hello, we are sorry to hear about your experience with us. If you would like to share more about this, please contact us on patientexperience@thelondonclinic.co.uk or call on 020 7535 5500. We hope you would consider us again for dermatology in the future.
Avoid
Absolutely shocking avoid at all costs. The beds had no sheets on just what can only be described as a large wet nights sheet. No Covid questions on arrival. Required to fill in your own height and weight which would then be used to calculate sedation. Freezing cold and one tiny blanket. Left alone in a cubicle ( yes not even a room!) for ages with no communication. Unbelievably poor. It’s a shame some of the best Consultants choose to work out of here but their responsibilities end when you leave theatre. Then you are in the lap of the gods. I wouldn’t risk my life being treated here
17 November 2021
Unprompted review
Reply from The London Clinic
The London Clinic has only recently gained access to respond to reviews on Trustpilot. We apologise for the delay in replying to your feedback.
Hi there, thank you for sharing your feedback and we are sorry to hear that you are disappointed with your stay. At The London Clinic, we take many steps to ensure our patients feel comfortable during their stay and that we provided seamless communication at all times. Our consultants are experts in their field and continue to work with us for our high-standard of quality care. We hope you would consider choosing us again in your healthcare journey and wish you all the best.
The London Clinic is in complete disarray
My telephone enquiry to the main London Clinic telephone number was answered by a shrieking receptionist who thought I was her friend. On calming down, the receptionist had not heard of the service I was seeking, even though it is on their website. She said someone would call me back within five minutes but no one did. The shrieking receptionist was still shrieking when I called back forty minutes later. This is not what is wanted when you have just been diagnosed with cancer and are seeking treatment options. The London Clinic appear to be in complete disarray
26 July 2021
Unprompted review
Reply from The London Clinic
The London Clinic has only recently gained access to respond to reviews on Trustpilot. We apologise for the delay in replying to your feedback.
Hello, we are concerned to hear about your experience with this staff member. We understand how difficult a diagnosis can be and sincerely regret that you did not feel supported when you contacted us. The Patient Experience Team are on-hand to provide advice and support in accessing our services patientexperience@thelondonclinic.co.uk or call on 020 7535 5500
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