The Lilly Pad Reviews 

164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful, unique products, mentioning that items match descriptions perfectly and are made with great quality. Buyers are also thoroughly impressed by the careful packaging, which ensures purchases arrive securely, alongside exceptionally fast shipping and prompt communication. However, some people mentioned issues with delivery services, noting occasional courier delays or parcels being left unattended. A small number of consumers experienced transit problems, including a few damaged items or instances where shipments took longer than expected. Despite these occasional setbacks, shoppers remain very happy with their overall purchasing journey and recommend the business.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautiful, original, and... See more

Delivery service

Reviewers express high satisfaction and delight regarding the delivery service, frequently highlighting the... See more

Quality

People report positive experiences with quality, praising beautifully crafted and well-packaged items that... See more

Service

Customers report extremely positive experiences with the service, highlighting excellent support and prompt... See more

Order

Users describe satisfaction with their order experiences, highlighting that items are well packed, delivered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more


Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(164)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lush little parrot jug

Lush little parrot jug. Very cheery and cute.

Love Lilypad. Not my first purchase and won’t be my last.

Promoted shipping using recycled packaging!!

21 January 2025
The Lilly Pad logo

Reply from The Lilly Pad

Hello Ane! Thank you for your feedback I am happy that you like your jug.And yes to keep the costs down and to care for our planet all of my packaging is recycled.I have teamed up with my local Tesco and get boxes from them
Marta x

Rated 5 out of 5 stars

Received well packaged and quickly…

Received well packaged and quickly would definitely recommend

7 January 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much for your feedback.It really means a lot for my small business
Marta x

Rated 5 out of 5 stars

I love this ornament

I love this ornament. It was a treat to myself. I would love the larger one but bit out of my pocket. It’s arrived safely and looks lovely by my fire.

28 December 2024
Rated 5 out of 5 stars

Excellent

Wonderful service, fast delivery and packaged securely. All items as expected and fabulous quality.

1 December 2024
Rated 5 out of 5 stars

Elephant tea light holder

Delivery was good, packaged fantastic. I havent opend the box as its a christmas gift. I have purchased a few items from this shop and i absolutely love every item. It's a unique little shop and I highly recommend it.

29 November 2024
Rated 5 out of 5 stars

Quality products, excellent value

Easy to use site. Excellent communication and prompt service.
Packaging was secure and everything arrived safe and undamaged.
The figure is well made and of high quality , will be returning to buy more. Stunning 😍

25 November 2024
Rated 5 out of 5 stars

Attentive service

I ordered a lovely item and I am very happy with it. The owner is very helpful, friendly and attentive. The item was carefully packed and quickly posted. I would highly recommend.

1 November 2024

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