The Leisure Warehouse Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that their purchased items always arrive securely packaged and ready to use. People find the online platform exceptionally easy to navigate, making the entire process of ordering necessary replacement parts completely straightforward. Consumers highlight the helpful support team when assistance is needed. Some reviewers were not happy with delivery delays and felt that customer service responses took significantly longer than expected. Some customers also mentioned that incorrect items were occasionally sent out and getting a prompt reply regarding resolved issues proved frustratingly difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting items that work well and match their... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast arrival times as well... See more

Service

Reviewers mention positive feedback about service, highlighting fast and prompt delivery along with helpful... See more

Order

Customers had ambiguous experiences with order processing, highlighting a split between smooth transactions... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more

Rated 5 out of 5 stars

Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and... See more

Rated 5 out of 5 stars

Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more

Rated 5 out of 5 stars

Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more


Company details

  1. Auto Machine Shop

Written by the company

Retailer of caravan and motorhome parts, spares and accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(296)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done!

Package delivered in a timely manner and the return was handled with reasonable speed. Having acknowledgement of receipt of the return is a nicety that could be introduced to save chasing but still overall it was great service.

1 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Product was delivered very quickly. Unfortunately we had a problem with it, but it was sorted very quickly communication was excellent. And a replacement redelivered. No hassle what so ever.

27 March 2025
Rated 5 out of 5 stars

Prompt and efficient service

Ordered some caravan internal waste pipe, arrived promptly and without issue, and the price was very reasonable. A very handy company for all our caravan spares, and accessories, thank you 👍

25 March 2025
Rated 5 out of 5 stars

I Would definitely recommend leisure…

I Would definitely recommend leisure warehouse, I have long term health problems and I had a minor surgery and didn’t get chance to check a part of ordered for my motorhome until after my return policy window had expired, as it turned out I’d ordered the wrong part! I explained to leisure warehouse my situation and they happily swapped the product for the right one, they didn’t have to do this it’s not there problem i have health issues so i am extremely grateful for this I had quick responses and quick turn around.. thank you leisure warehouse 🙏

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Caravan and Motorhome Show, N.E.C. 2025.

Saw what we were looking for at the N.E.C. This was being offered at a good price and free delivery was being offered. Goods were ordered, paid for, and an approximate delivery date given. We received confirmation of order by email and then a delivery date shortly after. Goods arrived on time and well packed.
Well done!

28 February 2025

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