The Knights Vault Reviews 580

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the swords, noting their authenticity and craftsmanship. Many people also highlight the excellent delivery service, mentioning quick shipping, secure packaging, and timely arrivals, even for international orders. The ordering process is frequently described as easy and straightforward, and the staff are commended for their helpfulness, friendliness, and clear communication, keeping customers informed throughout. However, some customers experienced delays with back-ordered items, and a few noted that their orders arrived broken. While these instances caused initial dissatisfaction, the company often provided good communication and, in some cases, included a complimentary gift to compensate for the inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fantastic and amazing quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with the ordering process. Customers found the website easy to use, with... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers describe the staff as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more

Company replied

Rated 5 out of 5 stars

This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more

Company replied



Company details

  1. Souvenir Store
  2. Collectibles Store

Written by the company

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thanks for the Help!

They were quick to respond to my questions I had on certain items and helped me into a decision to purchase the Lord Of The Rings – One Ring. I will be definitely be looking at some more items as well!

30 March 2024
Unprompted review
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Reply from The Knights Vault

Thank you, Raphael!
(DISCLAIMER:
- The One Ring may attract ringwraiths.
- Any wrath incurred by the Dark Lord Sauron is taken at your own risk.)

Rated 5 out of 5 stars

Excellent quality

Very easy to order, fast delivery and the product is of excellent quality for a competitive price.

21 March 2024
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Reply from The Knights Vault

Thank you for leaving us a review!

Rated 5 out of 5 stars

Thanks so much!

Knights Vault service was excellent. Wrong address the first time round which they double checked with me before sending. 10/10

14 March 2024
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Reply from The Knights Vault

Thank you, Emily!

Rated 5 out of 5 stars

Brought a sword as a birthday present…

Brought a sword as a birthday present and it’s amazing! Partner is very impressed! Quality of the item and details is a 10/10! Delivery was quicker than expected and service was great as I had a few questions which they responded to straight away. Will definitely be buying more from here. Very happy.

23 February 2024
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Reply from The Knights Vault

Thank you, Jessica!
Super happy to hear that your partner is impressed with their new sword!

Rated 5 out of 5 stars

..Renewed shall be blade that was broken..

Excellent customer service. I contacted the company via Instagram to enquire if the necklace came with a chain, and if so, what length chain. They replied promptly with all the info I asked for.

3 February 2024
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Reply from The Knights Vault

Thank you, Kayleigh!

Rated 5 out of 5 stars

Great company

We have used the company multiple times now. The swords/shields are fantastic quality, the communication and delivery excellent

31 January 2024
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Reply from The Knights Vault

Thank you, Amanda!

Rated 5 out of 5 stars

Sword is fantastic quality and im very…

Sword is fantastic quality and im very happy with it. Also came very fast which was great. Thank you.

31 January 2024
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Reply from The Knights Vault

Thank you, Henry! Happy to hear that you are pleased with your new sword!

Rated 5 out of 5 stars

Amazing quality

Amazing quality, no complaints :)
All the details are etched in perfect.
Arrived much earlier then I was anticipating.
Well worth the price :)

5 January 2024
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Reply from The Knights Vault

Thank you, Lewis! Pleased to hear that you are happy with your purchase.

Rated 5 out of 5 stars

I am absolutely blown away by the…

I am absolutely blown away by the beautiful artwork in the Mini Templar Helmet and the Orcrist!!
Truly breathtaking!
Not to mention, how quickly they arrived!

I can’t say enough about the quality and the excellent customer service!

12 January 2024
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Reply from The Knights Vault

Thank you, Kat! We are pleased to hear that you are happy with your purchases.

Rated 5 out of 5 stars

Perfect quality!

They were exactly as pictured on the website, and perfect quality!

25 December 2023
The Knights Vault logo

Reply from The Knights Vault

Thank you, Kyra!

Rated 5 out of 5 stars

10/10 experience with the knights vault

Ordered a item on back order and immediately got an email helping me out with when it would arrive and an offer on a upgrade and immediately took it order arrive fast considering I ordered over Christmas time 10/10 experience will definitely buy from here again

22 December 2023
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Reply from The Knights Vault

Thank you, Robert!

Rated 5 out of 5 stars

Sting (deluxe) review

I am extremely happy with my purchase, it's in brilliant condition and arrived very quickly. They made sure I was kept up to date with shipping - which I was grateful for. Overall, a very good experience, I would definitely buy from them again.

19 December 2023
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Reply from The Knights Vault

Thank you, we are pleased to hear that you are happy with your new sword!

Rated 5 out of 5 stars

Worth Every Penny

Staff are so helpful, item was perfect. Arrived even earlier than expected. Good service and quality all round.

13 December 2023
The Knights Vault logo

Reply from The Knights Vault

Thank you!

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