The Kingdom Bank 

Very good Sevice , they helped me through all steps and everything was clear and professional

Platform is user friendly and great Customer support .

I highly recommend

Special thanks to violeta

Spoken to the agent, whose name was Andzelika was professional, calm, and resolved the potential issue within minutes, walking me through the steps to secure my account and order a new card.
Andzelika thank you once again.

I regularly test offshore banks and alternative financial service providers, so I’m very familiar with how these institutions normally operate. Unfortunately, my experience with The Kingdom Bank (TKB) has been one of the worst, most frustrating, and most unprofessional encounters I’ve had in the entire industry.

I transferred money from my Xapo account to my TKB account expecting a straightforward transaction. Instead, the funds have been stuck in “pending” status for an absurd amount of time with absolutely no explanation. No proactive update, no clear reason, no transparency, just a frozen transaction and a bank that suddenly goes mute when you ask the most basic question: Where is my money?

Customer Service,if you can even call it that, is a complete joke. Ali, the representative I was dealing with, sent nothing but generic, irrelevant template messages that had nothing to do with my situation. Not once did they address the actual issue. And the moment you push for real answers, cite their own terms and conditions, or ask them to clarify their internal procedures, they instantly shut down. They hide behind vague “protocols,” pretend there’s some mysterious internal review happening, and give zero concrete details. It feels more like stalling than any legitimate banking process.

On top of that, the pricing structure of this bank is outrageous. They proudly advertise themselves as some kind of premium offshore banking solution, yet they charge nearly €100 for a basic debit card and €10 for a virtual card. For fees that high, you would expect at least competent customer support, or at the very least transparent handling of your money. But no. It’s expensive and dysfunctional at the same time, which is a terrible combination.

Even basic functionality is restricted. They won’t even let you transfer small amounts of money. The minimum amount I’m allowed to send by bank transfer is €50. For a bank operating internationally and charging some of the highest fees I’ve seen, the limitations are laughable.

And then there’s the communication, or lack thereof. After I started asking logical questions and demanding clarity, customer service simply stopped responding altogether. I reached out through their chat system. Nothing. I tried WhatsApp. Still nothing. They just went silent, leaving me with a transaction stuck in limbo and no idea where my funds are.

Right now, I’m missing €110. Thankfully, it’s not a huge amount, but that’s EXACTLY the point: if this bank can’t even handle a small, basic transfer without losing the money and then ignoring the customer, why would anyone trust them with larger sums? Imagine sending €1,000… €10,000… €50,000. Based on my experience, I have zero confidence that the money would be safe, traceable, or recoverable.

I’ve tested numerous offshore banks over the years, some great, some mediocre, some disappointing, but The Kingdom Bank ranks among the absolute worst. The combination of high fees, nonexistent support, zero transparency, and overall incompetence is genuinely alarming. It feels less like a bank and more like a black hole for your money.

My advice is simple: stay as far away from this institution as possible.There are many offshore banking options out there that operate professionally and transparently. The Kingdom Bank is not one of them. My experience has put them firmly and permanently on my personal never again / stay away” list.

I paid ~€84.47 for a physical debit/credit card a month ago. It’s been more than 4–5 weeks — and I still haven’t received the card, nor any shipment tracking info. Despite contacting support multiple times via email and live-chat, I only get generic replies like “we forwarded your ticket to the relevant department.” Zero updates, zero accountability. That’s unprofessional and unacceptable from any bank.

This bank delays payments constantly. My outgoing transfers sit “pending” for days while they perform unclear “compliance checks” that aren’t communicated properly. Their customer service is slow, evasive, and sometimes just flat-out unhelpful. I do not trust them with significant sums.

I paid €84.47 for a physical card (card-issuing fee), but after more than a month, I still haven’t received it — and they haven’t even given me a DHL tracking number. I’ve opened more than a dozen support tickets, but no one takes ownership. It’s “forwarded to the relevant department” every single time. Unprofessional and irresponsible.

They work very professionally, I was a little late, but they still waited for me patiently. I am very happy about that. Thank Violeta

Kingdom Bank seems to have no real physical presence — their “registered office” is just a virtual address. When I raised that concern, support told me they’re a “fully licensed digital bank,” but that’s not enough when my money is missing. I’m furious that they admitted errors but didn’t resolve anything after months.

Veronico Gallo is an exceptional bank account manager. she were incredibly helpful and truly went the extra mile to assist with my banking needs. her dedication to great service is evident.

Everything looks great till now, my business account manager is always ready to help me with my needs, and usefull to resolve everything. Thanks Paolo :)

On the 10th of October I sent funds to TKB via their 3rd party provider WorldPay. TKB did not inform of any change to their receiving bank so I was unaware that TKB no longer used WorldPay. 5 days later and the funds were still not in my TKB account I contacted TKB to be told they are using a different provider now and I would have to do a recall from my bank to WorldPay.
Simply unacceptable treatment of a client. Almost a month later and still no sign of my funds. One would think that TKB would reach out to WorldPay on my behalf as it is their provider, and I am not a client of WorldPay. But...this does not seem to have happened.
If you are reading this review and looking to sign up with TKB, don't. Simply do not waste your time, or money. It is too risky.
I continue to email and message TKB every other day and just get excuses. I will be resorting to legal measures if not resolved within the next 2 weeks.

Great experience and communication with Agent on my file Mr. Aleksei was very professional and prompt with giving specific details on my file. Greatly appreciated

The Support of Karem D it’s fantastic.
it’s fantastic. I had a problem and he solved this issue. Thanks a lot for this great help.
Best regards, Annett

Veronica was very fast in responding and resolving questions. She’s always on top of things and manages cases efficiently, even when they are not directly hers. I’m truly grateful to work with such a professional person.

I would like to thank Veronica for her excellent work. She is very attentive and efficient, and I can say that we have received premium service. She has ensured that all processes carried out to date have been handled quickly, seriously and professionally.
Development is possible when there are people like Veronica to help with whatever may arise.
I highly recommend The Kingdom Bank.

Our experience with The Kingdom Bank has been truly outstanding from the very beginning. The onboarding process was clear, fast, and effortless, making it easy to get started without any complications. Every step was handled with professionalism and efficiency, ensuring full clarity and confidence throughout.

A special thanks goes to our Client Manager, Rabeb, whose exceptional support made all the difference. She was highly responsive, attentive, and proactive, always going the extra mile to assist us and provide timely updates. Her friendly and professional approach turned what could have been a routine process into a genuinely pleasant experience.

We are extremely satisfied with the level of care, communication, and personal attention we received. The Kingdom Bank has set a high standard for client service — a true example of excellence in banking relationships.

The assistant,Hande Maloney, she is very professional and friendly, every question I've made, was replied, fast and accurate.
They offer a financial suite, at the best level, for the nowadays.
Fiat, crypto, saving, payments, trading, all in one.

Thanks to my account manager for the help.
I was assisted by Ali , his attitude was professional and polite, and he helped me effectively.
I really appreciate his efforts.

Update: Oskar from support personally reached me rectified the issue! They Shipped another card for free via priority mail!
Very much happy now!
I ordered a physical card from The Kingdom Bank Corporation and paid €84.47 (USD 100) on 18 September 2025 as a Card Issuing Fee.
It’s been over a month, and I’ve still not received the card or even the DHL tracking number to check its delivery status.

I have contacted support more than 12 times through both email and live chat (Zendesk). Each time I’m told, “We have forwarded your question to the relevant department,” but no one ever provides any tracking update.

My support ticket number is #73228, yet no one has taken responsibility or followed up properly. I’m not asking for a refund — I just want the tracking details for my shipment so I can locate the card myself.

I hope this public post gets the attention of the Kingdom Bank team to finally share the DHL tracking number and resolve this unnecessary delay.

Funds have been “pending” for three days and have not been transferred. The bank unnecessarily delays payments and conducts unclear checks. Customer service is slow and unprofessional. I definitely do not recommend The Kingdom Bank.