Really fantastic account management. My account manager Ali has been very helpful in pushing things forward quickly and following up with me to make sure my experience is good. Ive worked with high ri... See more
Company replied
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See what reviewers are saying
The onboarding process was smooth and professional. They provided a SEPA account for my UK company and everything has been working good so far. Transactions are fast Also, Ali was extremely helpful t... See more
Company replied
I recently opened my account and had a very smooth onboarding experience. My initial account manager was Kyrylo, and later Hafsa helped me with setting up my account and guiding me through the transac... See more
For the openning of our corporate account with your Bank, during a long time we had communicated with your Banking Manager Mr Kyrylo Feshchenko (from London Office of Kingdom Bank). In our opinion, he... See more
Company replied
Company details
Written by the company
The Kingdom Bank is a global fintech bank based in the Commonwealth of Dominica. Our award-winning bank proudly provides tailor-made secure, next-generation digital banking services to international customers. The Kingdom Bank provides corporate and correspondence banking services, local and global payments over 50 currencies.
Contact info
First Floor, 43 Great George Street, Roseau, Commonwealth of Dominica, 00109-8000, Roseau, Dominica
- support@thekingdombank.com
- thekingdombank.com
Breach of guidelines
Poor helpdesk
It took last year long to open an account and getting the debitcard took months.
Begin 2026 they mailed all members get a new card for 2026.
I mailed them over and over but nobody replyed my mails.
Also i cant send the money that on my account to an other account.
Very weird a bank should give good service because they have the the money from their clients.
For those who want to open an account he, thinks twice i wouldnt advice to do it.
The mail adres they post here from teamthekingdombank.com you can mail, but getting an reply seems like winning a lottery
25 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Peter Jansen,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
After numerous emails, messages and no communication
After numerous emails, messages, sending documents, after 6 weeks trying to open a corporate account it was short, unable to assist with the opening.
Worst experience and no explination at all. I still have to receive an email response from the bank to let me know why and if I did not try to contact them there was no communication.
Worst banking experience ever.
24 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Tobias Stear,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
Great!
I’ve had a really good experience with The Kingdom Bank so far. The team is responsive and professional, and Ksenia has been helpful whenever needed. Managing everything has felt straightforward and efficient.
20 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear M K,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
The customer service is non-existent
The customer service is non-existent. I’ve sent several emails and tried calling, but nobody ever gets back to me with a real answer. It feels like you're talking to a brick wall. Very unprofessional for a financial institution. Save yourself the headache and find a reliable bank.
23 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Emilio Baird,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
12 month business account update
12 month business account update - Smooth Business banking experience - The physical (and virtual) cards have been a great addition - the 'spend from any account' feature is the best I have seen - easily select any currency that you wish to spend on the card and the system does the rest - whether it be crypto or fiat - Tether Gold has been a great update for the portfolio. Service is always on point! My Bank Manager Ksenia and the team are always at hand to help in anyway they can. Always releasing new features and products to make life easier - Overall very happy to be a customer.
19 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Brad Daniels,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. We are always committed to hear our clients and improve our products accordingly. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Absolute nightmare
Absolute nightmare. My account was suddenly blocked with a significant balance inside and no explanation given. I’ve reached out multiple times but keep getting the same generic 'under review' response. It’s been weeks and I still can't access my own money. Stay away if you value your funds.
22 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Ariana Andrews,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
No support yet
I have written three times in the last month to The Kingdom Bank. I sent them three pages of information concerning problems with B Invest - now Expert B. Like like Mr Pearce I am trying to get money back from Expert B - nearly £12000 which the bank paid to them last February. I will write a further review when they - the bank- have responded
18 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Don Bruce,
The Kingdom Bank does not have any partnership, affiliation, or relationship with “Expert-b,” nor do we endorse or support their activities in any way.
As a regulated financial institution, we operate under strict compliance, AML, and due diligence frameworks. If any individual or entity is found to be misusing our name or attempting to create a false association, we take that matter seriously and investigate accordingly.
We strongly encourage anyone who believes they have been affected by a scam to report it to their local authorities and relevant financial regulators. If you have specific information suggesting misuse of The Kingdom Bank’s name, please contact us directly at team@thekingdombank.com so our compliance team can review it.
Kind regards,
The Kingdom Bank
Dont fall for the fake reviews
I am waiting since more then a month for my money to leave the account. I am not blocked, fully verified, its my own money and its not in any way justified what they do, nor is it reasonable to keep a transfer in "scheduled" state for 5 weeks. This is fraud, this is not even exagurated and I am not the only one. Beware of this modern day financial institutional fraud scheme if you dont want to loose your money.
1 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear ream,
Thank you for your feedback. We’re currently reviewing the details and will follow up shortly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
Great person
Great person Ms Veronica Gallo very coprative and very helpful person
1 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Shailender Mohan,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our customer support team. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
I want to exhange euro to crypt and…
I want to exhange euro to crypt and doesnt let me
1 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Anibas Spirit,
Thank you for your feedback. Our services allow account holders to exchange currencies through their accounts. If you believe there is an issue with your account or application, please contact our support team at support@thekingdombank.com
or reach out via our contact page so we can assist you directly.
Kind regards,
The Kingdom Bank
Great customer service from Eldridge
Great customer service from Eldridge! This is a are very efficient bank!
3 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Luca Ott,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Finding a Bank that still have a real customer service
Finding a Bank that still have a 'real' customer support in 2026 is hard to find!
The team here have been great and so very helpful for all the little things that need to be completed and I could not have got through it all without the help of Violeta...from the first emails to the zoom call and Whatsapp....highly recommend them.
3 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Paul Vallance,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Account still blocked
Despite promises to resolve the problem weeks ago - my account remains blocked with no explanation.
Cowboys! If you value your money - avoid this company at all cost!
2 February 2026
Unprompted review
Reply from The Kingdom Bank
Dear Steve Smith,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
I am not very used to ask for further…
I am not very used to ask for further information and I decided to do that. Verònica has answered me so quickly and efficiently. I have to think a bit about what to do but I think now I have all the information I need. Thanks to Veronica and The Kingdom Bank! z
31 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Zulema Galeano,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our customer support team. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
I had a great experience with The…
I had a great experience with The Kingdom Bank, especially thanks to Mehdi from the support team. Mehdi was professional, responsive, and genuinely helpful throughout the process. He took the time to explain everything clearly and made sure my issue was resolved quickly and efficiently.
28 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Nikolaos Fiotodimitrakis,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Same as some of the others here
Same as some of the others here. Money on account and cannot use it, some restriction on the account although no email saying why. Online support tells you to wait for sales rep. Rep never ever answers the emails. 7 emails in 3 days and no reply. Feel like the money has gone and it's all a scam. Avoid like the plague
Just read your reply. Automated response. If you had read our review you would see we have indeed been emailing the address you post endlessly and no reply.
21 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Tanswell,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
Bank that values clients
Transparency and top assistance. From my experience, TKB have fulfilled the needs I have as a client. After years of being a customer I can with confidence say my experience has been great. My point of contact, Mehdi Ait Amalik, is always available and ready to answer any questions one may have which is the most reassuring factor.
19 January 2026
Unprompted review
Reply from The Kingdom Bank
Dear Jan Stenborg,
Thank you for sharing your positive experience!
We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Total scam
Total scam. They charge a 'setup fee' of several hundred Euros just to look at your application. Once they have your money, the 'onboarding' process becomes a graveyard. I’ve been waiting two months for a simple corporate account activation. Every time I follow up, they ask for the same documents I already uploaded. It’s clear their business model isn't banking—it’s collecting non-refundable application fees from desperate business owners and then stalling indefinitely. Don't throw your money away.
21 December 2025
Unprompted review
Reply from The Kingdom Bank
Dear Marcelo Rowe,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly.
Please kindly note that The Kingdom Bank is a fully licensed digital bank fully authorised to provide services to clients worldwide, under the prudential supervision of the Financial Services Unit. We are committed to provide help for all kind of legitimate requests from our clients and will support you through this case throughout the process after our reviews.
Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
Total bait and switch
Total bait and switch. They charge a high 'onboarding fee' upfront, but the moment you pay, all communication stops. I’ve been waiting a month for account activation. They aren’t a bank; they’re a collection agency for non-refundable fees.
30 December 2025
Unprompted review
Reply from The Kingdom Bank
Dear John Alex,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
Absolutely disgraceful
Absolutely disgraceful. I onboarded three weeks ago, paid their 'service fee' to get the account live, and deposited a significant sum for my business operations. Within 48 hours, my account was 'under review' with zero explanation. I’ve reached out via their 'live chat' and email multiple times—nothing but automated bot responses or being told to 'wait for the compliance team.' It has been 20 days. No access to my funds, no human to talk to. They are holding my business capital hostage. If you value your liquidity, stay far away from this place.
11 December 2025
Unprompted review
Reply from The Kingdom Bank
Dear Jaylyn Owens,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. In the meantime, please share your details through Trustpilot or contact our support team at support@thekingdombank.com so we can assist you directly. Please note that you can always reach us through our contact page at https://www.thekingdombank.com/contact-us
Kind regards,
The Kingdom Bank
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