The Invisible Assistant Reviews 14

TrustScore 4.5 out of 5

4.5

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Company details

  1. Bookkeeping Service
  2. Business to Business Service
  3. Payroll Service

Written by the company

We provide bookkeeping, outsourced payroll and office administration services from our base at the Science Park in Southampton, Hampshire. These tasks are often seen as mundane, but are vital to the smooth running of a business. These tasks can consume a huge amount of time which could be better spent on increasing sales and revenues, outsourcing them to us will improve your efficiency and give you more time to concentrate on growing your business.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Proactive and Experienced

Really are a proactive and experienced company. We were struggling to find somebody to take on our payroll after the departure of a long term member of staff. The Invisible Assistant quickly understood our requirements and processed our payroll seamlessly. Subsequently, they have also taken on our bookkeeping which was just as straightforward. Their team of professionals are friendly and real experts in their field.

27 October 2025
Unprompted review
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Reply from The Invisible Assistant

Thanks very much for the feedback, it’s very much valued and appreciated. It’s a pleasure working with you and your team!

Rated 5 out of 5 stars

Website design and seo

I recently used the invisible assistant for help with designing a new website, website maintenance, seo and everything else inbetween. They were professional from the outset and have helped design and setup a professional website that within weeks has started to generate interest. I cannot sing their praise high enough. Absolutely amazing.

6 May 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks very much for the generous feedback. It’s been a pleasure to learn about your business and support your plans. We look forward to continue working with you.

Rated 5 out of 5 stars

A Collaborative Experience

From the initial consultation to the implementation phase, the team at The Invisible Assistant demonstrated a remarkable level of professionalism and expertise. They took the time to understand the unique needs of my business and provided tailored solutions that seamlessly integrated with our existing processes

6 March 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks very much for the positive feedback, it’s much appreciated. We’ll ensure it’s passed on.

Rated 5 out of 5 stars

Continued professional support to our business

We have been working with The Invisible Assistant for a few years now and can only speak highly of their work.
Everyone we have dealt with is professional and knowledgeable, and we know that we are in good hands with them.

1 March 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks for the positive feedback, it's much appreciated!

Rated 5 out of 5 stars

I’ve used them for years for all my…

I’ve used them for years for all my book-keeping and wouldn’t use anyone else. I’d recommend them to anyone.

5 March 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks for taking the time to post a review, they are always greatly appreciated. Thanks as well for the positive feedback, we'll ensure it's passed onto the team.

Rated 5 out of 5 stars

Reliable and professional service

The Invisible Assistant has been supporting our bookkeeping for many years. The staff are professional and always response to our requests in a timely manner. They are a reliable partner who has made a huge difference for our company by looking after our bookkeeping and allow us to focus on other aspects of the business. I highly recommend Invisible Assistant to startups who are looking for professional services with very reasonable price delivered by great staff. It’s a great pleasure to work with Gemma and Claire!

5 March 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks for taking the time to post a review. Thanks as well for the positive feedback, it's much appreciated. We'll ensure it passed onto Gemma and Claire.

Rated 5 out of 5 stars

Very Reliable Payroll Service

The Invisible Assistant team manage my payroll every month. As a small but busy company it really helps to know that all of the issues around payroll including Tax & NI are dealt with reliably and professionally each month. That enables me to focus on my business without spending time on an unproductive task. I'd recommend the Invisible Assistant to any business where your time is important to you!

4 March 2024
Unprompted review
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Reply from The Invisible Assistant

Thanks very much for taking the time to provide feedback, it's much appreciated!

Rated 5 out of 5 stars

The Invisible Assistant : Stress-busting office admin!

I've used The Invisible Assistant (TIA) for book-keeping, payroll and pensions admin for about 5 years, and for two quite different companies. One company employs 32 staff and the other employs just three! The service TIA provides is excellent, and perfectly tailored for both sizes of organisation. My main contact is Gemma, who is always highly-efficient and professional, and very good at spotting any mistakes I make! As well us saving me loads of time and hassle, I find it very reassuring that TIA are there for me, if I need a little help or advice about an admin issue. TIA were introduced to us by our accountant, which is a great recommendation in itself.

4 March 2024
Unprompted review
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Reply from The Invisible Assistant

Hi Brian, thanks very much for the glowing feedback. We'll ensure it's passed onto Gemma!

Rated 5 out of 5 stars

Strongly Recommend!

The Invisible Assistant have provided bookkeeping/payroll services to me for several years and they have never let me down. I have always found them to be flexible, cost effective and professional.

A special mention to Claire Fisher who always goes that extra mile!

19 April 2022
Unprompted review
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Reply from The Invisible Assistant

Hi Stuart,

Thanks for the feedback, it’s very much appreciated by all the team and Claire will be thrilled!!

Regards

The IA

Rated 5 out of 5 stars

Great team

Friendly helpful staff, always on time and do a great job.

9 April 2022
Unprompted review
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Reply from The Invisible Assistant

Jane,

Thanks for taking the time to leave your review, it’s much appreciated!

Regards

The IA

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I passed over quite a big job and was given a really competitive price. They kept in touch, gave me updates and completed it a great standard. A huge weight off my busy mind. Will definitely be back!

8 April 2022
Unprompted review
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Reply from The Invisible Assistant

Sarah,

Thanks very much for your review and kind words, they are very much appreciated!

Regards

The IA

Rated 5 out of 5 stars

Knowledgeable and professional

I always find The Invisible Assistant helpful, knowledgeable and professional. Their advice and support has been most helpful over the last few months, they have streamlined our bookkeeping practices and saved us money as a result. I wouldn't hesitate to recommend them.

7 April 2022
Unprompted review
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Reply from The Invisible Assistant

Thank you for your review and feedback, it’s very much appreciated.

Rated 5 out of 5 stars

The Invisible Assistant

I used The Invisible Assistant to produce a new CV, I found them to be extremely helpful and flexible and I’m really pleased with the final result. My new CV is professional and I really like the modern clean look. I would highly recommend.

6 April 2022
Unprompted review
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Reply from The Invisible Assistant

Thanks very much for the review, glad you appreciated the service and were happy with the end product.

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