The Impound - Secure Star Citizen Store Reviews 2,073

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their purchases within minutes. Many people appreciate the ease of the buying process and the clear, detailed explanations provided. The company is frequently highlighted for its excellent service, fair prices, and the availability of rare items, making it a go-to for many consumers. However, some customers also noted that the prices can be a bit higher, though many understand this is due to high demand. A few people were dissatisfied with the selling experience, mentioning low offers and a dismissive attitude during negotiations. There were also isolated instances where prices increased after an initial inquiry, which some found concerning.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Product

Users describe positive interactions with product. Many reviewers praise the fast delivery of digital items,... See more

Service

Consumers find service to be positive, highlighting its speed, efficiency, and reliability. Many reviewers... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, smooth, and professional process.... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight low and reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

Great buying experience. Their UI/UX is super easy and I've accessed from mobile and PC browser. Delivery after checkout is usually less than 10 mins even for big expensive ships. I know they only use... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding! The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast... See more

Rated 5 out of 5 stars

I've had a great experience with The Impound - Secure Star Citizen Store. It's my next go-to site when RSI doesn't have the items I'm looking for available. The prices are a little higher but that's o... See more

Rated 5 out of 5 stars

Honestly I was so nervous that this was a scam, I checked their socials, website and Reddit! Decided that “if this is a scam then they deserve my money just for the effort” I’ve always wanted the Cate... See more


Company details

  1. Video Game Store

Written by the company

For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Order #102197

Delivery was extremely fast and the prices are great as they feature a large variety of currencies for payment

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Absolutely everything I ever bought from the impound arrived as advertised. The longest taking about ten minutes to arrive. Very happy with service.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

This is my second review

This is my second review. I love this site!! I have made multiple purchases from here. I have been a SC player off an on since 2014 but just recently started "seriously" playing the game. The problem is I have missed out on new ship releases and events. The Impound allows me to fill my hanger with the ships I have missed. If it wasn't for them I would have 6-7 ships. I currently have over 30. My only issue is I have all the ships I want and can't buy more lol.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely smooth and professional…

Extremely smooth and professional experience!
I recently sold my game account through The Impound Team, and the entire process was incredibly straightforward and stress-free. From start to finish, the team was highly professional, responsive, and transparent about every step.
They were very clear about exactly what I would be getting, answered all my questions promptly, and made me feel completely confident throughout the transaction. Everything went exactly as promised with no hidden fees or surprises.
If you're thinking about selling your game account, I highly recommend The Impound Team. They made what could have been a complicated process feel easy and secure. Excellent service – I'll definitely use them again!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, friend got an Ironclad AND Polaris without getting scammed somehow... Which is why I now find the impound very goated.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Easy, great selection! Trustworthy

Easy process to find and select the star citizen product I wanted. Simple checkout, delivered in minutes. No fuss and works as expected in game.

I’m very happy and will certainly be doing business with the impound again

31 March 2026
Rated 5 out of 5 stars

Perfect perchase

I was able to purchase a ship that otherwise was unavailable to me, and it was less expensive. The transaction was perfectly executed.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

The payment was processed without any issues, and delivery was made within the agreed timeframe. I had several questions during the process, and they were answered immediately with kindness and professionalism. Overall, the experience was smooth and reliable. Highly recommended.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Fastest SC store I have found

Fastest SC store I have found
Second time this week and have to say the speed the item is sent (Less than 3 mins).
Makes me believe in Magic.
If You like Magic you have to try them out.
Grade A, 100 %

Order #98931

24 March 2026
Unprompted review

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