Made an order and they didn’t have the size so they emailed me what options they could do promptly so I got my order in time. Great communication.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Positive: Good prices and selection, excellent communication when an item I ordered was out of stock, quick shipping. Negative: Allowed me to order an item that was then said to be out of stock, ska... See more
Company replied
Website is intuitive. I found my product quickly and placed the order without issues. Practice Jerseys are quality product but the shipping could have been quicker in my opinion. I ordered two prac... See more
Company replied
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even ta... See more
Company replied
Company details
Information provided by various external sources
TheHockeyDepot.com is an e-commerce site selling hockey equipment and team uniforms to leagues, teams, and schools. Here you can buy all your hockey equipment and skates at discount prices
Contact info
United States
- 866Hockey1
- sales@thehockeydepot.com
- thehockeydepot.com
4.8
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to have an order by 7 days for a…
Had to have an order by 7 days for a weekend tourney. Order was put in Saturday and received order on Wednesday. Great job on getting me my order in time
19 March 2022
Reply from thehockeydepot.com
Thank you so much for the 5 star review. We strive to make the overall experience a great one and with that we hope we earned your business in the future.
Thanks,
Thehockeydepot.com
Been a customer for over a year and for…
Been a customer for over a year and for each order they still honor the 10% discount and free fast shipping. Love my gear just in time for league play, thanks.
1 March 2022
Unprompted review
Reply from thehockeydepot.com
Jason,
Thank you so much for the continued support and we value your business and look forward to continuing to meet your hockey needs.
Thehockeydepot.com
Very good quality skates
Very good quality skates. For a great price!! Fit really nice and ride really smooth 👌 would definitely recommend getting skates from here.
27 February 2022
Reply from thehockeydepot.com
Johnnie
You are one of the many reasons why we love what we do at Thehockeydepot.com. So glad that the skates worked out and that you love them, we truly appreciate the feedback and want to thank you in advance of spreading thehockeydepot.com love to your fellow hockey players.
Thanks again
Mike E.
Thehockeydepot.com
The Hockey Depot is awesome
The Hockey Depot is awesome! They are super responsive and items get delivered speedy fast. I will definitely shop their website again.
19 January 2022
Reply from thehockeydepot.com
Ashley,
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
thanks
Thehockeydepot.com
Reply from thehockeydepot.com
We actually emailed you almost immediately after the order was received notifying you that the items were in fact out of stock. We try to keep our inventory as up to date as possible and make every effort to ensure products are available but unfortunately sometimes things are out of stock. We then contacted you and did not get any response at all and since we do not want to hold your money, we issued a full refund. We apologize for the inconvenience but some things are out of our control.
Rest assured we strive to make each and every customer happy and deliver merchandise and we are sorry that items become unavailable due to low inventory.
Thehockeydepot.com
ordered wrong size
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even taking care of the shipping cost to send it back to me. Can’t wait to get them back.
9 December 2021
Reply from thehockeydepot.com
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
I was disappointed that you didn't have…
I was disappointed that you didn't have a hockey skate and didn't tell me untill after I ordered it.
5 December 2021
Reply from thehockeydepot.com
Thank you for the feedback, unfortunately inventory changes all the time and although we strive to ensure products that we show are available sometimes it unfortunately can be wrong. We truly value your business and we will send you a discount code for a future purchase.
On time and exactly what I ordered
17 September 2021
Reply from thehockeydepot.com
Thank you for the reply, we strive to make every customer happy and glad we were spot on.
Said item was in stock
Said item was in stock. Emailed me later to say item was no longer available but would let me buy a similar item that cost more than double the price for 5% off. They still showed the item I ordered as available. Trying to bait and switch.
3 April 2021
Reply from thehockeydepot.com
Actually and factually this is completely inaccurate. Yes we were out of stock in what you ordered which was the Alkali RPD Quantum Senior Inline Hockey Girdle Small/Medium @ a price if 39.99 and are STILL out of stock. We then offered you the RPD Visium girdle in Sr Sm/Med @ the price if 59.99 with a 10% off not a 5% off since it was available and in stock. It was not more then Double the price or 5% off as you stated. If we had it in stock why wouldnt it be sold to you, We offer what we have in stock and try to offset some of the cost by offering a discount like many other companies do. Our email to you is posted below to show your inaccuracies:
TheHockeydepot.com
Please note that due to an inventory feed error we showed the RPD Quantum Girdle in stock in Sr and we are sold out.
We do have the RPD Visium girdle in Sr Sm/Med for a price of 59.99 and we can offer you 10% off this price due to this mistake.
Please let us know if you want to change the girdle to the Visium and we will modify the order to allow you to pay the difference online
We apologize for the inconvenience but please let us know what you want to do a refund or the difference
Thank you
Thehockeydepot.com
Haven't received my products yet
Haven't received my products yet, but fantastic customer service, not only were you guys really prompt in returning emails, but you were really helpful with everything that I needed
25 February 2021
Reply from thehockeydepot.com
Thank you for the review and its customers like you that make our job easier thanks again
Great customer service!
Great customer service regarding my online order! There was an issue with the availability of skates that I ordered. They let me know immediately and recommended upgrade with a discount. Then some ?’s that I had regarding product were answered promptly. I appreciate their quick and clear communications! Will definitely be shopping with them in the future!
18 October 2020
Reply from thehockeydepot.com
Thank you so much we truly appreciate and take the feedback very seriously we want every customer to have a great experience at thehockeydepot.com
Good purchase experience and excellent…
Good purchase experience and excellent communication.
2 October 2020
Unprompted review
Reply from thehockeydepot.com
TG,
Thank you so much for the awesome 5 star review and the comments. We strive to offer top notch customer service and overall experience and are glad you had both. Enjoy your purchase and please pass the word around to all of our friends about us. The best form of advertising comes from our customers.
Enjoy again
Thehockeydepot.com
Legit
Legit, comes with factory tags and embroiderment to prob it. Good quality
10 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.